I love it there, the car dealers really helped me out
especially Lamar. I thank him for his help
especially Lamar. I thank him for his help
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by reecebanks75
Verified Customer
Verified Customer
Nov 04, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Everyone was very courteous and beautiful dealership.
Able to complete the entire transaction in 2.5 hrs.
Able to complete the entire transaction in 2.5 hrs.
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by mkstinnett
Verified Customer
Verified Customer
Oct 21, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Brandon Rice and the entire team took excellent care of
my needs. First class operation! Looking forward to doing business with them again soon.
my needs. First class operation! Looking forward to doing business with them again soon.
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by JSMITH@TELECOMTECH.COM
Verified Customer
Verified Customer
Oct 14, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
First and foremost, the bait and switch tactics that this
dealership uses is alarming! Although it was only a difference of $699.00, the advertised price for the vehicle I purchased was $35,153. The price th
dealership uses is alarming! Although it was only a difference of $699.00, the advertised price for the vehicle I purchased was $35,153. The price they charged me was $35,852.
I did not catch this error on my paperwork until I got home. When I went back 2 days later to speak to someone about it, the salesman, Lamar, was very short with me and stated it was not his problem and I would need to speak to the finance person, TJ. He of course was busy with another client and I had to wait. I did however catch the sales manager, Brandon, as he walked by and he did sit down and listen to my concerns and was helpful explaining some items, he said he would need to go speak to someone about the price difference. 45 minutes later he came back and said that he was sorry but there was nothing he could do. I told him to just throw in a bed liner for the truck and I would be a happy customer but he would not do that either.
In addition to the price difference, my vehicle buyers order says 2023 for the year even though the truck is a 2024. I was told by the sales manager that it was no big deal and it was just auto populated that way. This seems a little unusual but I will verify the information once the lending institution gets a copy of the contract.
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by kmahieu518
Verified Customer
Verified Customer
Oct 04, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
Best place to get any car and good customer service, I
will definitely be back for sure.
will definitely be back for sure.
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by jacobm982
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Jacob, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
i have called multiple times to get a check list on my
new purchase taken care of an have yet to receive an answer. i guess that is what happens when you pay cash.
An answer would be good or a phone cal
new purchase taken care of an have yet to receive an answer. i guess that is what happens when you pay cash.
An answer would be good or a phone call. i cant rate pepole because no one has worked with me yet. I dont remember the names of the ones i spoke with. They should have my name
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by snabors
Verified Customer
Verified Customer
Sep 30, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
Very nice place.
We were treated great. We will be repeat customers. Looking forward to or next deal.
We were treated great. We will be repeat customers. Looking forward to or next deal.
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by JOHN.LOCKHART
Verified Customer
Verified Customer
Sep 06, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
JOHN, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Brandon was great service was also top tier I would
definitely recommend everyone to come here to buy a car.
definitely recommend everyone to come here to buy a car.
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by jacobm982
Verified Customer
Verified Customer
Aug 29, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Jacob, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Easiest car purchase I have ever had.
Brandon even came in on his day off to complete the sale..Alana Schwerdt did an excellent job at explaining and setting up the features on my new Wr
Brandon even came in on his day off to complete the sale..Alana Schwerdt did an excellent job at explaining and setting up the features on my new Wrangler.
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by ibexland
Verified Customer
Verified Customer
Other Employees Tagged:
Alana, Schwerdt
Aug 26, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Thank you all.
I love my Jeep and will visit when in Dallas Great experience
I love my Jeep and will visit when in Dallas Great experience
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by csorensen332
Verified Customer
Verified Customer
Aug 25, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!