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Brandon Pond
Brandon Pond at Jim Ellis Kia of Kennesaw
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Brandon Pond

Finance Manager

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive
Kennesaw, GA 30144

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4.9
197 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

7 yrs, 6 mos

4.9

197 Reviews

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197 Reviews of Brandon Pond

January 21, 2025

Dealership Rating
Employee Rating

Always helpful and courteous staff. Far above par from any other service center I've ever dealt with. More

by DIANNERASCOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lavoghn Curry, Phil Joyce , Cailyn - service dept.

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Jan 23, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

December 19, 2024

Dealership Rating
Employee Rating

The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI More

by Sarahbnovello
Recommend Dealer
No

Other Employees Tagged: Sam Stewart, Phil Joyce, Kris Musgrove

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Dec 22, 2024

Jim Ellis Kia of Kennesaw responded

Sarahbnovello, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

December 11, 2024

Dealership Rating
Employee Rating

Very accommodating and friendly. Treated us very well. Facilities were clean and comfortable. We had a good experience there. More

by Libbwwingo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 13, 2024

Jim Ellis Kia of Kennesaw responded

Libbwwingo, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 22, 2024

Dealership Rating
Employee Rating

This was a great experience. I got the vehicle and a set of terms that I desired. More

by jspight92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Stricklin

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Nov 28, 2024

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

November 17, 2024

Dealership Rating
Employee Rating

Everyone was very professional and great to work with. Very informative about the vehicles and great service. More

by Dvera41431
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Vallejo

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Nov 21, 2024

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Dvera41431! Please let us know if there is ever anything else we can do for you! Safe travels!

November 03, 2024

Dealership Rating
Employee Rating

Your telling me your multi point inspection found that I needed an $80 cabin filter, but you completely ignored and didn’t say anything about the low tire pressure alarm and didn’t bother to put any air in More

by jarmanine_jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Billings

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Nov 07, 2024

Jim Ellis Kia of Kennesaw responded

Jarmanine_jones, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 17, 2024

Dealership Rating
Employee Rating

Everyone was very helpful and friendly. Conner was attentive and quick at getting me everything I needed. More

by bdude1466
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Katherine Nunn , Conner

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Oct 19, 2024

Jim Ellis Kia of Kennesaw responded

Bdude1466, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

September 25, 2024

Dealership Rating
Employee Rating

Went in, test drove, had paperwork done all in less than 2hrs. Efficient, fast, professional More

by ryantuff2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Garman, Larry Perdersen

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Sep 29, 2024

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

September 24, 2024

Dealership Rating
Employee Rating

Jim Ellis Kia is THE best! I could not be happier with my Kia!!! I would highly recommend Lavoghn Curry…. Great customer service!! More

by Rose Britzius
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Awolusi, Zeljka (Zee) Caradine, Scott Johnson, Bryson Smith, Katherine Nunn, Todd Garman, Lavoghn Curry, Joseph Scott

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Sep 29, 2024

Jim Ellis Kia of Kennesaw responded

Rose Britzius, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

September 08, 2024

Dealership Rating
Employee Rating

Long wait time every time and poor customer service the last couple times I’ve been More

by JAZMIN.CRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Awolusi, Bryson Smith, Mark Kerkoski, Sam Stewart, Phil Joyce, Kris Musgrove , Diana Bell, Norris Burns

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Oct 18, 2024

Jim Ellis Kia of Kennesaw responded

Jazmin.crim, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

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