Brandon Pallottino

Initially, I came in to DeVoe for an oil/filter change and tire rotation service of my 2021 CT-4 Premium Luxury Cadillac. John Mullins is my service manager and he's great. While waiting in DeVoe'lovely c and tire rotation service of my 2021 CT-4 Premium Luxury Cadillac. John Mullins is my service manager and he's great. While waiting in DeVoe'lovely customer waiting room, having one of their warm lattes, I decided to walk over to the showroom to look at their 2026 CT-5s. My CT-4 was 5 years old and I'd been considering upgrading to a new 2026 model. When I walked in, Celeste Chandler approached me and inquired if she assist. It was sooo comfortable to work with a female salesperson. She was very warm, personable, informative and forthright! Just amazing. I loved my shopping experience; there was no pushing or hard sell tactics. Within a short time I realized I was ready to buy my new car. Both Celeste and Brandon made it happen with a hassle-free trade-in and new car purchase transaction. This dealership is great and buyers should see what they are all about. More

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I loved this dealership because it didn’t feel overwhelming. I felt the salesman was transparent and it was the best car sale I have participated in. overwhelming. I felt the salesman was transparent and it was the best car sale I have participated in. More

by stacygould Verified Customer Verified Customer

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Celeste was great. Team was fantastic. They made sure that I was happy before I left. Team was fantastic. They made sure that I was happy before I left. More

by donnasok1 Verified Customer Verified Customer

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We had an exceptional experience with Celeste and the finance manager as well! Celeste was exactly what we look for in a salesperson. We asked lots of questions (sales and finance) and they answered them finance manager as well! Celeste was exactly what we look for in a salesperson. We asked lots of questions (sales and finance) and they answered them all! Thanks for the great experience! More

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We came to purchase two vehicles at the conclusion of their leases - one for me, and one for my sister. We had arranged the day and time (Thursday morning, 6/11/26) two weeks in advance with your Sales M their leases - one for me, and one for my sister. We had arranged the day and time (Thursday morning, 6/11/26) two weeks in advance with your Sales Manager (Jack Fitzgerald) and confirmed it again three days before coming in. The Sales Manager had cautioned us that, if the F&I people were completing new car deals, that we may have to wait for a short while to be serviced. When we arrived, Brandon Pallotino addressed my vehicle sale promptly. Ken Burkart was not at his desk to handle my sister at the same time, so she was asked to sit in the Customer Lounge. When my vehicle sale was completed (30 or so minutes later), I was surprised to see my sister still in the Customer Lounge. No one had come to handle her sale. As soon as we left Brandon's office, the dealership Sales Trainer(?) closed the door to Brandon's office and ignored us for at least another 20 minutes. Ken was no where to be found. We had to go back to the Sales Manager two additional times to ask him to intervene with the Sales Trainer. That man couldn't care less about having someone (e.g. Brandon or Ken) service my sister's end-of-lease vehicle sale. He ignored the Sales Manager twice and clearly conveyed that his time was more important than ours. Finally, on the third try by the Sales Manager, the Sales Trainer relinquished his time with Brandon, and Brandon completed the lease vehicle sale with my sister. This took another 20 - 30 minutes. It was not a busy morning at the dealership. There were no other new vehicle sales in process requiring the F&I Department's attention. What should have been two very easy, back-to-back end-of-lease vehicle sales that should have taken no more than 45 - 60 minutes dragged out to 1.5 - 2.0 hours. This "casual, take our time to service you" on anything other than a new vehicle sale is something that my husband and I have seen before from the DeVoe Cadillac team. This dealership needs an attitude adjustment. More

by MDKORNAS Verified Customer Verified Customer

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This is the third vehicle I've purchased at DeVoe and had great salespeople and service I wouldn't use anyone else great salespeople and service I wouldn't use anyone else More

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The absolute best car buying experience ever! I truly felt like I was doing business with an old friend; it was great! The financing process was great too;easy! No pressure just welcoming and d I truly felt like I was doing business with an old friend; it was great! The financing process was great too;easy! No pressure just welcoming and down-to-earth people for a hometown experience! I would drive here again (from Ohio) to buy a car from Leonard!! Obviously, highly recommend!!! More

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Very friendly and easy to work with. It was a good experience! I’m very happy with the process and my new, pre-owned Cadillac. It was a good experience! I’m very happy with the process and my new, pre-owned Cadillac. More

by alanbuhler1 Verified Customer Verified Customer

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The sales manager, Danny, had my transaction processed in record time! We had the cars paperwork done, and cars transferred in less than an hour. Tank was filled with gas and out the door without any price record time! We had the cars paperwork done, and cars transferred in less than an hour. Tank was filled with gas and out the door without any price haggling. More

by SMAYO7296 Verified Customer Verified Customer

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Great follow up Great communication Great support Great service overall Great Experience Great suggestion for lunch Thanks! support Great service overall Great Experience Great suggestion for lunch Thanks! More

by scrandall0 Verified Customer Verified Customer

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