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Brandon McCraner
Brandon McCraner at Lochmandy Auto Group
Refer Me

Brandon McCraner

BDC Rep

Lochmandy Auto Group

920 N Nappanee St
Elkhart, IN 46514

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4.5
18 Reviews
4.5

18 Reviews

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18 Reviews of Brandon McCraner

February 10, 2025

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Employee Rating

I was charged for a tire rotation that was supposed to be included in my initial service visit on my 2023 Envision. This was listed as an included service on the app/website and the service writer refused to More

by Terry Hembrecht
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

February 05, 2025

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Employee Rating

They were very professional and accommodating , but the service took longer than they said it would take. More

by patrick.1272
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

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Good service but didn't reset the oil life setting in my car. Had to double check oil levels to confirm it was done and reset on own. More

by KH121
Recommend Dealer
Yes
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Feb 04, 2025

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

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Very kind and efficient service employees. Listened to everything I had to say and followed through with my suggestions. More

by trhchh2502
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Recommend Dealer
Yes
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Feb 04, 2025

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 27, 2025

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Everybody was polite and courteous. They got me in and out as I was told. More

by rogerbarth77
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 03, 2025

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

January 09, 2025

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Great to talk with the service staff. Very helpful and honest about what needs to be done or what can wait. More

by rhnatusko
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2025

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 06, 2025

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Employee Rating

Was great full on being notified of the recall. Not impressed on no call back or follow up of touch up paint that I ordered, and never got. More

by TIMOTHY_JOHN.MOON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

January 06, 2025

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Employee Rating

I had a pleasant experience working with Lochmandy Service Center. Booking my appointment online was simple and the service team was wonderful! More

by cmmiller0
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Recommend Dealer
Yes
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Jan 06, 2025

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

January 01, 2025

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Employee Rating

Technicians are polite and knowledgeable. Got the best possible tire replacement for my vehicle due to suggestions from folks with experience in doing so. More

by trhchh2502
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

December 23, 2024

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Employee Rating

Staff were great and helpful . They help me with all the questions I had and show me where the snacks and drink where just incase I wanted some More

by serva1869
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Servando! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

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