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Brandon Marrero

Overview Reviews (134) Inventory (396)

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Brandon Marrero

Brandon Marrero | Page 3

Service Advisor

Key Hyundai of Salem

470 South Broadway
Salem, NH 03079

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3.9

134 Reviews

Overview Reviews (134) Inventory (396)

3.9

134 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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134 Reviews of Brandon Marrero

March 12, 2024

Dealership Rating

Employee Rating

Went in concern, non were addressed. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. I asked to take vehicle out with some to replicate problem. I was told there is no one. I will never use this dealer for anything again. More

by bgiii

Verified Customer

Recommend Dealer

Other Employees Tagged: Brandon Marrero

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Mar 12, 2024 -

Key Hyundai of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

March 11, 2024

Dealership Rating

Employee Rating

Wonderful experience. Attentive staff. Informative and kept me in the loop with everything that needed to be accomplished. Attentive staff. Informative and kept me in the loop with everything that needed to be accomplished. More

by AMANDA.M.BROWN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Jul 05, 2024 -

Key Hyundai of Salem responded

Thank you so much for your kind words, Amanda, and for taking the time to leave us this wonderful feedback!

March 07, 2024

Dealership Rating

Employee Rating

Usually easy to schedule an appointment without a long waiting period. Services are usually done in a reasonable amount of time. Waiting area is nice with plenty of places to sit and even a couple of work waiting period. Services are usually done in a reasonable amount of time. Waiting area is nice with plenty of places to sit and even a couple of work stations. More

by VWAARON02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sara Graveline

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Mar 07, 2024 -

Key Hyundai of Salem responded

Thank you for your very kind review. Brandon, Sara, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Key Hyundai of Salem. Your friends at Key Hyundai of Salem

March 06, 2024

Dealership Rating

Employee Rating

Great services Great services, knowledgeable about the car specifications. All staff are very nice and helpful. car specifications. All staff are very nice and helpful. More

by tanana555

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Jul 08, 2024 -

Key Hyundai of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Key Hyundai of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.

February 26, 2024

Dealership Rating

Employee Rating

Courteous very helpful everything done in a timely manner Kept in formed through the whole process Kept in formed through the whole process More

by jmduke60

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Feb 26, 2024 -

Key Hyundai of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Key Hyundai of Salem. Your friends at Key Hyundai of Salem Proud member of the Key Auto Group

February 25, 2024

Dealership Rating

Employee Rating

They are very patient and listen to your needs they don't play games They are very professional play games They are very professional More

by mariewhitesells

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Feb 25, 2024 -

Key Hyundai of Salem responded

Thank you for your very kind review, Marie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Key Hyundai of Salem. Your friends at Key Hyundai of Salem The Key Difference

February 20, 2024

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Employee Rating

I love your dealership and all the people I've had contact with I recommend anyone looking for a Hyundai to visit your dealer contact with I recommend anyone looking for a Hyundai to visit your dealer More

by jhciriello

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Feb 21, 2024 -

Key Hyundai of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Brandon and don't hesitate to let us know if we can be of further assistance. Your friends at Key Hyundai of Salem

February 20, 2024

Dealership Rating

Employee Rating

Very poor response The problem has not been resolved yet. Still waiting for a part 3 weeks Still waiting for a part 3 weeks More

by jlee22000

Verified Customer

Recommend Dealer

Other Employees Tagged: Brandon Marrero

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Feb 20, 2024 -

Key Hyundai of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Your friends at Key Hyundai of Salem

February 17, 2024

Dealership Rating

Employee Rating

This appointment was wonderful, dealing with a young man at the service desk . However the appointment prior was not so great! The young lady I dealt with was rude and not very helpful at all! Hyundai was a at the service desk . However the appointment prior was not so great! The young lady I dealt with was rude and not very helpful at all! Hyundai was always top notch in my books, but it appears with people like this young lady Hyundai is going down hill! I took my buisness elsewhere ! I have been a loyal customer with the purchase of 4 cars over the years! Sad to see it decline in customer service with employees like her! More

by lilcurl2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 19, 2024 -

Key Hyundai of Salem responded

It's great to hear that Brandon and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Key Hyundai of Salem! Your friends at Key Hyundai of Salem

February 16, 2024

Dealership Rating

Employee Rating

It's pretty great I love coming here. And the waiting lounges are perfect. It's pretty great; I love coming here. The waiting lounges are perfect. Only suggestion is adding another tv to And the waiting lounges are perfect. It's pretty great; I love coming here. The waiting lounges are perfect. Only suggestion is adding another tv to the waiting lounge or a larger tv. More

by Jdcsmiles

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Marrero

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Feb 16, 2024 -

Key Hyundai of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Key Hyundai of Salem! Your friends at Key Hyundai of Salem

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