Brandon Luke

I had my car serviced at Fields BMW and after the service was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount tha was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount that was stolen. I asked for them to reimburse the gas for driving back to dealership (I had returned home and then discovered the missing cash), but they refused. I understand the dealership is not liable for stolen items or damaged goods inside the car during the car service. However, it doesn’t give me confidence to use the service at this location again because the person who stole the money hasn’t be caught at the time of writing this review. I politely remind people to not store valuable items in the car while getting it serviced. It’s common sense, but I was in a rush and forgot to take the cash out. Nevertheless, I expected more from this dealership because they’re supposed to be trustworthy. I gave two stars because the dealership resolved this conflict adequately but not more due to the theft. More

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On 27 JUNE 2022 I purchased a 2019 530e . When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the When the car arrived a scratch appeare on the hood after using a cloth to inspect the vehicle (Rain on the day of delivery) upon drying the car, the mark went from black and started turning grey. Apparenty someone did the worse fix job on the scarcth and a simple wipe brought it to surface in less than 15 seconds. The rear passenger side ground effect started peeling of after 2 weeks. All original sales pictures showed such damage, nor was the issues announced. This does not include other issues at hand. Fields blew me off and North America was of no help. Stay away from these guys. They are not about doing the right thing concerning the name BMW and "Pre certified" I even asked was all componets up to date before purchase. I was told yes, just to find out the Navigation system was out dated, not to mention if you do not turn off the car a specific way, the daytime lamps stay on (forever). Avoid these people at all cost. I wish I was making this up but the nightmare is real. More

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The purpose of this review is to recognize the excellent service I received recently to my 2013 BMW X3. The service department repaired and replaced an oil feed line generating smoke from the exhaust on st service I received recently to my 2013 BMW X3. The service department repaired and replaced an oil feed line generating smoke from the exhaust on start up, as replacing two defective ( rings in the Turbo Coolant Lines. Special thanks to Brandon Luke for getting to the source of the problem. I am hoping these repairs will keep my X3 running for another 5 years. More

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The Service Department respected our time. Very professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire proce professional and worked to help me save money. Brandon provided great customer support in keeping me updated about my car throughout the entire process- from start to finish! More

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Brandon and the team were outstanding. Their follow up and follow through was the best in the business! and follow through was the best in the business! More

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Great customer service they have great service manager friendly people and respect there customer and helpful friendly people and respect there customer and helpful More

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Used them for service several times, it was fairly easy to schedule appointments, change, arrange pickup. They also make an effort to explain details of the recommendations, repairs. to schedule appointments, change, arrange pickup. They also make an effort to explain details of the recommendations, repairs. More

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Excellent service. Goes above and beyond what is needed to make sure the client is taken care of to make sure the client is taken care of More

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Go see Brandon in service and go say hi to Anibal he is the service manager and FIELDS BMW. Thanks again for all your help. the service manager and FIELDS BMW. Thanks again for all your help. More

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Always the best experience. The whole service department is top notch and delivers all promised. I have been using them for years and although they are not the closest I would never consider going anywhere is top notch and delivers all promised. I have been using them for years and although they are not the closest I would never consider going anywhere else More

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