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Brandon Lamb
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111 Reviews
111 Reviews
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111 Reviews of Brandon Lamb
November 20, 2024
Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he would follow up and we would be forgotten where I needed to follow up however he followed up. Excellent customer service! More
by TJones
Verified CustomerOther Employees Tagged: Matthew Wirth
November 16, 2024
We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More
by LAMB0
Other Employees Tagged: Travis Cole
November 14, 2024
I was checked in immediately. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. More
by db.hand
November 06, 2024
Although my appointment was forgotten about they still made my service happen with just one extra day. I was very pleased at Jacob's drive for perfection. Thank you Niello. made my service happen with just one extra day. I was very pleased at Jacob's drive for perfection. Thank you Niello. More
by SASULLIVAN761
November 02, 2024
Got’r fixed and down the road. Nice to get this done professionally at Neillo Nice to get this done professionally at Neillo More
by redroverhd
Other Employees Tagged: Scott Russo, Travis Cole, Cameron Pogozelski, Andrew Adame, Kamal Singh, Michael Filipek, Jason Black
October 25, 2024
My service writer Travis Cole has always been ver professional and very personable helping me with service over the years. It's always a pleasure to come to see him. I've also purchased parts and a professional and very personable helping me with service over the years. It's always a pleasure to come to see him. I've also purchased parts and accessories for my car and the staff are always very helpful and knowledgeable. I haven't purchased a vehicle for your dealership but when I'm ready I will be sure to come in. Great dealership and staff! Keep doing what you're doing and you'll have a customer for life! Thank you Niello Volkswagen. More
by BIGDIESEL1
Other Employees Tagged: Travis Cole
October 20, 2024
Got a tuneup - Brent and his team got my 2007 Rabbit running like a new car. Easy drop off / pick-up, thorough communication, and overall excellent experience. running like a new car. Easy drop off / pick-up, thorough communication, and overall excellent experience. More
by CSMITH
Other Employees Tagged: Brent Cooper , Jason Wanner
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