Brandon Lamb

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to detail. More

by VJMAPPRAISALS Verified Customer Verified Customer

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matt explained everything so i understood everything that was happening and kept me updated. i appreciated the good customer service. was happening and kept me updated. i appreciated the good customer service. More

by DEE.DEWEY Verified Customer Verified Customer

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I had a fantastic experience at Niello Volkswagen! Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made su Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made sure I felt comfortable with everything. As always, Niello Volkswagen does an excellent job with customer service and car maintenance. While some services can be costly, I’ve always found them to be fair and transparent. It's clear they value their customers. I highly recommend Niello Volkswagen to anyone in Sacramento looking for reliable and trustworthy service! More

by ewagshul Verified Customer Verified Customer

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I have always had a great experience at Niello. Their service is always right on point and no heavy pressure to add extra items. Their service is always right on point and no heavy pressure to add extra items. More

by hollanworld Verified Customer Verified Customer

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Awesome people, awesome service makes the wheels go round and round and round. Highly recommended. and round and round. Highly recommended. More

by Zod Verified Customer Verified Customer

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Always the very best service from start to finish! I drive 1 1/2 hours to get there! Will not go anywhere else! I drive 1 1/2 hours to get there! Will not go anywhere else! More

by TAGRANCH Verified Customer Verified Customer

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I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. more trustworthy than dealers nearer to me. More

by lscottbrown10 Verified Customer Verified Customer

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They are always so helpful and kind when bringing in our cars. Clean and nice. cars. Clean and nice. More

by harada.stephanie Verified Customer Verified Customer

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Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More

by greg.balzer Verified Customer Verified Customer

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Parking and access were difficult. Customer service was excellent. Only in for a recall notice. Customer service was excellent. Only in for a recall notice. More

by captjohnca Verified Customer Verified Customer

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