Brandon Lamb

Thank you for taking care of my wheel so quickly, appreciate the work that you all do. appreciate the work that you all do. More

by KRISSY1 Verified Customer Verified Customer

Report | Print

The dealership was very clean. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. Everyone was kind and helpful. The service was done quickly and I was extremely satisfied. More

by vacaadam Verified Customer Verified Customer

Report | Print

Great service with a quick turnaround. The repairs to the car all worked perfectly. Given good info about the service. The repairs to the car all worked perfectly. Given good info about the service. More

by JOHNMARTIN.MARTIN295 Verified Customer Verified Customer

Report | Print

A quick and easy resolution to my service needs. Ron was friendly and helpful during the entire process. Thanks Ron Ron was friendly and helpful during the entire process. Thanks Ron More

by ALRT1 Verified Customer Verified Customer

Report | Print

Great customer service Very nice and professional service respectful to customers needs done more and beyond service respectful to customers needs done more and beyond More

by mayst2002 Verified Customer Verified Customer

Report | Print

I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from the moment I walked into the showroom. Thanks. More

by LANELEWIS Verified Customer Verified Customer

Report | Print

Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he would follow up and we would be forgotten where I needed to follow up however he followed up. Excellent customer service! More

by TJones Verified Customer Verified Customer

Report | Print

We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More

by LAMB0 Verified Customer Verified Customer

Report | Print

I was checked in immediately. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. The service representative was professional and took care of my needs. Vehicle was completed in a reasonable amount of time. More

by db.hand Verified Customer Verified Customer

Report | Print

Jason was excellent, experience was completely seamless. Thank you to all that helped get it done. Thank you to all that helped get it done. More

by jblack9 Verified Customer Verified Customer

Report | Print