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Brandon Lamb
Brandon Lamb at Niello Volkswagen
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Brandon Lamb

Service Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Brandon Lamb

April 01, 2025

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Employee Rating

I was greeted at the door and my appointment was Quick, Matt was friendly, helpful and knowledgeable. More

by VBRYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Apr 01, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 05, 2025

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Employee Rating

I’m disappointed because I found out the electrical problem was simply because a wire was not connected to the battery. It was easily identifiable, but the VW mechanics did not notice that. More

by jaleh28
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Workmanship
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Recommend Dealer
Yes
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Mar 05, 2025

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2025

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Employee Rating

10 out of 10. Niello VW always takes care of each and every customer. I am a customer for life! More

by STAYLOR25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Carlos Alvarenga, Scott Russo, Kristine Van Overeem, Ronald Stevenson, Matthew Wirth, Louis Phan, Pleajur Bryant, Tevin Saelee

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Mar 03, 2025

Niello Volkswagen responded

Thank you for taking the time to leave us a fantastic review. We appreciate your business here at Niello Volkswagen. We hope to see you again soon. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

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Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Travis Cole, Brent Cooper, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

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matt explained everything so i understood everything that was happening and kept me updated. i appreciated the good customer service. More

by DEE.DEWEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Feb 21, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and the team met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 14, 2025

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I had a fantastic experience at Niello Volkswagen! Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made su More

by ewagshul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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Feb 16, 2025

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 03, 2025

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I have always had a great experience at Niello. Their service is always right on point and no heavy pressure to add extra items. More

by hollanworld
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 01, 2025

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Employee Rating

Awesome people, awesome service makes the wheels go round and round and round. Highly recommended. More

by Zod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Kamal Singh, Jason Black, Pleajur Bryant , Noel is great! Full of positive energy! Cannot say enough good things about him!

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Feb 03, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 25, 2025

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Always the very best service from start to finish! I drive 1 1/2 hours to get there! Will not go anywhere else! More

by TAGRANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noel! The best!

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Jan 26, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

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Employee Rating

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. More

by lscottbrown10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth

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Jan 16, 2025

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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