Brandon Jones
Brandon Jones at Shottenkirk Chrysler Dodge Jeep Ram Granbury
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Brandon Jones

Service Writer

Shottenkirk Chrysler Dodge Jeep Ram Granbury

4970 E US Hwy 377
Granbury, TX 76049

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3.4
10 Reviews
3.4

10 Reviews

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10 Reviews of Brandon Jones

November 07, 2024

Dealership Rating
Employee Rating

Issues with my truck were taken care of, but some issues came back up and they got them all fixed. More

by DONTX60
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Micheal - Shuttle Driver

Nov 08, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2024

Dealership Rating
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Fuel filters and warranty work on truck went well everything went OK customer service was excellent More

by EVECATCO
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Granbury!

October 13, 2024

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xxxx service Won’t ever do business there again The employees suck Won’t ever recommend coming here More

by gomezsteven922
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Recommend Dealer
No
Oct 14, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Steven, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

October 06, 2024

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The worst experience I’ve had owning a vehicle, from the scheduler to the advisor to the arrogant individual who tried to tell me it wasn’t their fault. I scheduled my truck for warranty and not only was i More

by jkeiser0
Workmanship
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Recommend Dealer
No
Oct 07, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

September 10, 2024

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Employee Rating

this would be the fourth time I took my truck in for the exact same problem to your service center. I took the truck in on a Monday Friday. I tried to find out what was going on. I was told that it hadn’t e More

by gforce52
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

Sep 13, 2024

gforce52 responded

Your company screwed this, why is it up to me to initiative a call to attempt to resolve this? If you are as sincere as your previous email you have me email and phone number on you service records you can contact me.

August 30, 2024

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Great experience. Very professional. Explained what they did with your car. And very reasonable. I’ve used them several times. Never been disappointed. Highly More

by JKLEIN0903
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Recommend Dealer
Yes
Sep 04, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

August 28, 2024

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Went into the service center on a Saturday without an appointment for a battery issue. They took it in right away and had it back out after replacing the battery surprisingly fast. About 15 minutes. Awso More

by RICHARD SWANSON
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Recommend Dealer
Yes
Aug 29, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

RICHARD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 28, 2024

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Great service. Brandon was very courteous and caring about fixing my car. I Highly recommended. More

by Hotrod
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Recommend Dealer
Yes
Aug 29, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 16, 2024

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Employee Rating

Kept my truck for 3 weeks didn’t fix the problem took it back took another 10 days truck was not put back together when I came to pick it up truck was covered in tree sap sticky as xxxx from where you all k More

by SMOTHERS_531
Service Price Transparency
Workmanship
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Recommend Dealer
No
Aug 17, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-945-6162 and ask for one of our managers.

August 16, 2024

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Employee Rating

Brandon made the entire service experience a breeze. I scheduled my appointment, showed up, and then was in and out. It is nice to have a dealership give free oil changes and tire rotations with a vehic More

by JEREMIAH ROGERS
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2024

Shottenkirk Chrysler Dodge Jeep Ram Granbury responded

JEREMIAH, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Granbury!

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