Brandon Grow

I had a disappointing experience with Ford of New Port Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in cl Richey due to a lack of professionalism, communication, and transparency throughout the process. From the beginning, there was a noticeable gap in clear and timely communication, which made it difficult to get straightforward answers regarding my vehicle and the services being provided. I expected a higher level of professionalism but was instead met with inconsistent updates and unclear information. It often felt like I had to chase down answers rather than being proactively informed. Additionally, there was a lack of transparency regarding pricing and timelines, which caused unnecessary confusion and frustration. Good customer service relies on clear communication and honest dealings, and unfortunately, that was not my experience here. I hope the dealership takes steps to improve these areas moving forward. More

by guevararoblesomar Verified Customer Verified Customer

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Kayla’s presence made it fun to buy a car. I see myself going to Ford in the future even if just to talk to Kayla. I see myself going to Ford in the future even if just to talk to Kayla. More

by g.hinson10 Verified Customer Verified Customer

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Overall good experience and they were very fair about taking care of a couple loose ends with the truck after the sale. taking care of a couple loose ends with the truck after the sale. More

by AlNino Verified Customer Verified Customer

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Great service love the attention to detail and the ability to help other people yes ability to help other people yes More

by maykelek9 Verified Customer Verified Customer

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Great experience, explained what we were looking for and was shown models of what we were looking for. was shown models of what we were looking for. More

by cfee381 Verified Customer Verified Customer

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Sales person Brandon did a Good job on working with us. A couple issues that might be avoided. Insurance availability was difficult to get in touch with Insurance companies. Having the ability to make a A couple issues that might be avoided. Insurance availability was difficult to get in touch with Insurance companies. Having the ability to make a key seemed difficult to complete. During sales events this should be ready and available instead of having to schedule at a later time. More

by lexklein5 Verified Customer Verified Customer

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Brandon was great to work with and made the whole process very easy for me very easy for me More

by Kmaloneyhuber Verified Customer Verified Customer

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Brandon was great! Got me into the vehicle I wanted at the price I was looking to get! Definitely recommend Brandon Grow for any future purchases with Ford of Port Rich Got me into the vehicle I wanted at the price I was looking to get! Definitely recommend Brandon Grow for any future purchases with Ford of Port Richey! More

by Kmaloneyhuber Verified Customer Verified Customer

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Both Brandon and Erica made my experience really easy! I’m very satisfied with the truck that they sold me! I’m very satisfied with the truck that they sold me! More

by medinaanthony90 Verified Customer Verified Customer

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Really outstanding group. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. More

by RAYCUTRO2 Verified Customer Verified Customer

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