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Brandon Grow
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16 Reviews
16 Reviews
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16 Reviews of Brandon Grow
November 07, 2024
Really outstanding group. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. Worked with Mike Carmack and Rob Drumm. Was pleased with the entire process. More
by RAYCUTRO2
Verified CustomerOther Employees Tagged: Mike Black, Michael Carmack, Christian Calle, Justin Katz, Cass Glass, Kelly Johnson, Joshua Bayless, Joshua Frederici, Shannon Lamagna
September 08, 2024
I purchased a 2023 Honda Passport on July 23, 2024. During the test drive I noticed it did drift to the right and I mentioned it to my sales rep Brandon but I forgot about it when we got back to the de During the test drive I noticed it did drift to the right and I mentioned it to my sales rep Brandon but I forgot about it when we got back to the dealership. Going through the old " let me talk to my manager" , we finally agreed on a price. While waiting to talk to the finance manager, they kept me bust filling out a dealer review form. At that time I was ok with the deal. I guess they knew what was going to happen when dealing with Kevin, the finance manager. I met Kevin, seemed nice. The price was thousands more than what I had agreed to. After getting that smoothed out, Kevin started on selling the extended warranty. I told him my past experience with extended warranty and I did not want it. He was rather insistent on me purchasing it and I had to tell him mo several times. I could tell he was upset that I didn't buy it. Next, was signing all of the documents. Thinking everything was fine I started signing. The documents were in a computer type monitor built inside the desk. There were a lot of pages. At first Kevin was sitting across from me and explained some things. Then he got up. There were so many forms (mostly tp protect the dealership) that I asked Kevin if anyone reads everything? He said : "a few do. It takes about two hours and I would go get coffee." I had already been there too long and signed the forms. I was given a thumb drive which had all of the forms. Then I left with the car. Later when I was home I reviewed the documents. I noticed the price was almost $4000.00 more than the agreed price. Looking further I found three items that I did not ask for. One was a warranty from the dealer for over $2300.00. The other was a tire warranty for over $1000.00, and $155.00 for the etching of the VIN on the windows which I'm sure they didn't do. I went back to the dealer the next day. I explained my complaint to Kevin and he said he thought that I would want the warranties and added it. He was nice about it and removed it but he changed the interest rate from 6.7% to 7.9%. Earlier when I was doing the price negotiations with the sales manager, I told the manager I'll just pay cash for the car. He said he couldn't do that because they make money from the finance interest. I should have left when dealing with the sales manager. Not sure why I didn't. After getting Kevin to remove the noted items, I left. I later contacted my credit union and refinanced the car with them for 6.5%. The car was being sold by the dealer "AS IS". That should have been a big RED FLAG to me but I did ask why it was being sold as is. Brandon said it was because Honda is not a vehicle they have equipment to completely check out. I now know the issue. The car drifts to the right just as I mentioned during the test drive but forgot about. I took the car to Wesley Chapel Honda to check the alignment. I had to take it to them twice because both times they did the alignment but it did not fix the problem. I've said enough. It's my fault that I just wasn't paying enough attention at the dealership. But, I do not reccomend Ford of Port Richey for anything. More
by KenO
Other Employees Tagged: Kevin Finance Manager
May 18, 2024
Friendly and knowledgeable staff, wide selection of vehicles and comfortable customer waiting area with coffee available. vehicles and comfortable customer waiting area with coffee available. More
by wolf2842
Other Employees Tagged: Steve Wollak, Michael Carmack, Tim Lanzone, Christian Calle
April 07, 2024
Nathaniel Gonzalez is the most fantastic service advisor. He always takes great care of me and my vehicles. He always takes great care of me and my vehicles. More
by stephensuddath
Other Employees Tagged: Mike Black, Michael Carmack, Nick Drummond, Christian Calle, Amanda Campbell, Justin Katz, Cass Glass, Joshua Bayless, Joshua Frederici , Nathaniel Gonzalez
February 01, 2024
First, I’d thought ford will finance my loan. Then I found out later on that it wasn’t. Secondly, they gave me a brand new ford mustang with a lot of defects. Hood isn’t align, racing stripes and Then I found out later on that it wasn’t. Secondly, they gave me a brand new ford mustang with a lot of defects. Hood isn’t align, racing stripes and tint at the back wind shield has a lot of bubbles and ripped stripped. Seems like you’re buying a brand new iPhone with no screen. somehow, Brandon is absolutely doing a great job! He handle the situation and make it easy for me. He is very realistic to his clients what benefits to both parties. Brandon Grow absolutely deserved a high score for not leaving me dealing with a defective car. I wish the manager was telling me what’s the real score while making a deal. The manager is very shady and lazy. I recommend a lot of friends to different car dealerships but absolutely not to this branch. seems like I’m buying a broken defective brand new car. Financing was horrible. I don’t even get at least compensation to my time coming back and forth. Thirdly, communication is downgrading for the service. It’s my first time to be at ford as I am very loyal to specific brand. Obviously not a great experience I have with ford at Port Richey. More
by ralphdavidonradin
January 16, 2024
Would like to thank Brandon and Kevin for making this deal go so smoothly. I flew in from Minnesota on a Thursday night and asked that they have the truck and deal ready so I could head back to Minnesot deal go so smoothly. I flew in from Minnesota on a Thursday night and asked that they have the truck and deal ready so I could head back to Minnesota as soon as possible. Everything went well and even a few other salesman stopped and said hi while I waited to meet with financing. More
by Johnottosen
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