Brandon Driscoll

Falsifying Documentation - Dishonest - Lacks Integrity - Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering t Unresponsive I took ownership of a 2024 vehicle that, unbeknownst to me, had two damaged tires - a massive safety concern - especially considering this group knew I’d be driving this vehicle 85 miles home. The safety of myself and my family is the upmost importance. Ford Gold Certified vehicles must go through a 172-point check that includes a thorough tire inspection. Upon talking to SM Brandon, who needed to confer with GM Armando, a man that never returned or accepted a single phone call I made to him directly, he stated that his technicians completed the 172-point inspection therefore the damage had to occur after it left their possession. In a follow up phone call, I brought to Brandon’s attention that THEIR online pictures, provided by Salem Ford/Key Auto Group, when zoomed in on the front tire, showed the gash in the tire sidewall. Evidence that it did not happen in my possession but present while in theirs at least 2 weeks previously. I also pointed out the picture of the low tire pressure warning light - which I was told prior to purchasing that this rear tire had been “fixed”. This tire has smaller chunks missing from the sidewall as well but absolutely no indication of a tire plug. Brandon continued to state that he has to believe the service department inspection (but not the photo evidence on their own website). I even called the service department to verify the service performed on this vehicle, there was no indication of “fixing” a tire. Did they merely add air temporarily and call it a “fix”? Is their motto to sell before the consumer notices what’s wrong so they can save a few bucks? I had both the tires inspected and they were beyond repair. Integrity and pride in workmanship, not at Salem Ford. Website states 3-day exchange and that was not upheld. So, I was lied to by sales that something was “fixed” (verbal communication), that there were no “blemishes or damage” (via text), that they had a 3-day exchange policy (published on website) and that the tire damage did not exist (photo evidence it did, published on their website). I would not trust a single member of this group. If they thoroughly and honestly inspected these tires, inspection would have failed. So, did they inspect them and purposely not report the damage, or did they not inspect them at all? Either way, that’s falsifying Ford Gold Certification documentation and my assumption would be that it comes from the top management. I gave up after approx. 15 calls to Armando, I wanted to see what the golden number would be before he accepted a phone call but I’ve realized that it would never happen. Afterall, two 21-inch tires are expensive to replace – I know, I’m left with the bill. This vehicle also had a damaged backup camera which had to be repaired under warranty. Upon looking back at the sales pictures, it was evident by the blurry pictures that Salem Ford knew of several issues with this vehicle and did not repair them prior to a sale. The detailing of this vehicle was almost non-existent. They took it through a carwash at best. The door trims, lift gate, trailer hitch, wheels, etc. all caked with mid-west dirt. There are other items with this vehicle that I am unhappy with but safety alone should keep everyone away from this dealership. More

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The process started good when I reached out to the internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I m internet manager (Ashely). The communication went well and the price was worked out before I got there. After I arrived to purchase the vehicle I met Marquis to finish the purchase. I had to resend my paperwork to him because it apparently didn't get forwarded for the internet manager to the salesman. Next, we waited and hour and a half to go to the finance office only to find out that the paperwork was wrong. We told the salesman that we wanted to put it in the name of our trust, but that message never made it to the finance man. We had to wait longer for the paperwork to be fixed. A few days later the truck arrived, but I was told they had ordered the wrong tonneau cover. This was not a big deal because I could just come back in and get it installed. The next day, they surprised me when I went to pick up the truck and the cover had come in! They installed it and I was thrilled. However, I got home to find that it was installed wrong. A 1/2 inch gap was left between the cover and the tailgate! Water was flowing in and I could not use the bed. I then decide to reach out to the General Manager Brandon and he set me up with an appointment to get it fixed. I had to contact the dealership multiple times because no one confirmed my appointment. After service fixed the cover, no one checked to see if I was happy or had any other issues. Also, they delivered the truck to me with dirty areas on the tailgate and small areas of yellow spray foam on the bedlinen that they said they couldn't remove. Overall, the main problems were communication, presentation, and follow through. Many emails went unanswered. I ended up talking with 3 different people with varied results. I also don't think they would normally sell a truck with the bed of the truck looking worse than the outside. Finally, I felt that nobody bothered to check up and make sure everything was good to go. It felt like it was up to me to get everything fixed and hurry and go. I was impressed with Key Auto Group's reviews, but I feel a little let down. More

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We felt very comfortable with the deal . The salesman was very helpful. We wood return there The salesman was very helpful. We wood return there More

by gaberaposo49 Verified Customer Verified Customer

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Very customer oriented. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. Great experience. Pleasurable and comfortable buying experience. I would purchase a vehicle here again. More

by rommel1 Verified Customer Verified Customer

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Absolutely fantastic dealership. Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assi Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assisted us in accomplishing what we needed to do, in order to make this sale. More

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Thank you Brandon for everything you did to get me out of my truck and in something new I love it Thank you and Thank you Charlie my truck and in something new I love it Thank you and Thank you Charlie More

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I had a great experience at Salem Ford. The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process e The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process easy to follow. Got a great deal as well, 10/10! More

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Lauren was a pleasure to work with. The whole team makes the process as easy as possible. The whole team makes the process as easy as possible. More

by Dhamilton13 Verified Customer Verified Customer

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Great customer service! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! !!!!! Easy to deal with and I drove 21/2 hours from Connecticut to far a great and fair value!!!!! More

by lynngolfer2 Verified Customer Verified Customer

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Lauren was outstanding. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. She provided us with answers to all our questions and concerns. Salem Ford is now our dealership of choice. More

by debbiesdelights Verified Customer Verified Customer

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