Brandon Byrum

I'll try to keep it short. Second worst car buying experience (the first also a Dodge dealership 🤔 I have had at least 3 positive experiences with big dealerships so it's not Second worst car buying experience (the first also a Dodge dealership 🤔 I have had at least 3 positive experiences with big dealerships so it's not like I haven't bought a car before. Do I have my dream car, yes. Not the positive experience I would have liked since it's been a ten year dream of mine. 1) High pressure sales (I should have been done when I tried to leave and felt like I would be tackled.) I wanted to think this big decision over. I did leave but it would have been nice to have the uninterrupted time I asked for. 2) 3000 mistake in their favor. First excuse was they weren't sure of the payoff of my trade in. Not true, I had a ten day payoff that I obtained right there. Then it was someone probably "fat fingered" the numbers. If we hadn't caught it, I'm not sure where the money would have gone. I don't have confidence it would have been returned to me 3) forgetting they owed me a windshield repair (I just wanted to be done with them so I opted to get it fixed on my own) They didn't forget to send a couple of messages about the down payment which was the only good thing (they gave us a couple weeks to get it together) 4) Speaking of messages not one about how it's going, am I happy I got my dream car, anything of a positive nature 5) Having to go back over, yet again, to resign everything because the bank had increased the finance charge, 4 dollars! Ok, I have to sign so the contact is legitimate.... They couldn't have paid the lousy 4 bucks? 6) The car was shown to us dirty so we didn't notice all the paint chips and flaws. It was cleaned up when I went back so I should have looked it over again. Shame on me. It also seems that after every car wash there are more appearing. I wouldn't put it past them using a sharpie to cover them. 7) The pre owned inspection they boast about was all checked off including the engine bay detail. That wasn't done. Maybe by now I'm just pissed and being picky. I had someone ask me where I got my car because theirs had just been totaled and they were in the market for a new car. I told them NOT to go there. I won't tell anyone to go there. The only thing I'm hopeful for is that the other terrible experience led to one of the best cars I ever had. I hope this is the same. I can't place all the blame on them.... I shouldn't have gone back More

by aboutmydogs Verified Customer Verified Customer

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Both gentlemen did an outstanding job. Took the time to explain things and customer service was beyond approach. I urged anyone who's thinking about buying a vehicle to go by and visit the Took the time to explain things and customer service was beyond approach. I urged anyone who's thinking about buying a vehicle to go by and visit them. More

by markdeel Verified Customer Verified Customer

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This is my third time buy a cat from Michiana. They always make buying a car easy when to me it can be stressful, and they always find a way to give me what I want! I appreciate them. They always make buying a car easy when to me it can be stressful, and they always find a way to give me what I want! I appreciate them. More

by smithashley2713 Verified Customer Verified Customer

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Very friendly group of people. They helped out a lot. I did feel like they wanted me to be there. They helped out a lot. I did feel like they wanted me to be there. More

by budster1875 Verified Customer Verified Customer

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Ryan was very helpful and provided a lot of information on the vehicle I was interested in. on the vehicle I was interested in. More

by nvelez0 Verified Customer Verified Customer

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Horrible experience. No one cares to return phone calls or keep you updated if your car is in service. No one cares to return phone calls or keep you updated if your car is in service. More

by tracylynn35 Verified Customer Verified Customer

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My experience was easy and issue free! Ryan was great to work with and I did not feel pressured into anything ! Thank you ! Ryan was great to work with and I did not feel pressured into anything ! Thank you ! More

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This was our second vehicle we have purchased from Michiana. Both purchases they worked with us to get a payment and better vehicle that we were comfortable with. Ryan went out of way to assist us! Michiana. Both purchases they worked with us to get a payment and better vehicle that we were comfortable with. Ryan went out of way to assist us! More

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I had a great experience with Angel Garcia. He made the buying process smooth. I would recommend anyone who is in the market to ask for him. He was also very knowledgable about the product. He made the buying process smooth. I would recommend anyone who is in the market to ask for him. He was also very knowledgable about the product. More

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He was great, got me the best deal possible and got me in a new truck. Definitely would recommend to anyone. a new truck. Definitely would recommend to anyone. More

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