Clement Supercenter

I purchased a 2018 Honda HR-V on October 30 (stock # A18023D) and want to use my 30-day exchange certificate. However, I was sold the car without a title under a form 5830 agreement. Your exchange cert A18023D) and want to use my 30-day exchange certificate. However, I was sold the car without a title under a form 5830 agreement. Your exchange certificate says title processing must be completed first, creating a catch-22 since I cannot pay DMV fees without the title you owe me. I need general manager Scott Davis to waive this title clause in writing immediately so I can process my vehicle swap without putting excess miles on this car Please contact me directly More

I had to file state complaints to get plates. I purchased a 2019 Audi RS5 Sportback from this dealership. The vehicle itself has been fantastic, and to give proper credit, the salesman did an ex I purchased a 2019 Audi RS5 Sportback from this dealership. The vehicle itself has been fantastic, and to give proper credit, the salesman did an excellent job throughout the actual purchase process. He picked me up from the airport, was professional, responsive, and made the buying portion easy. Unfortunately, everything after the sale became incredibly frustrating. The finance experience immediately left a bad impression. After declining the extended warranty, I was told, “Maybe you can’t afford this car.” That was an unnecessary and unprofessional comment simply because I declined an overpriced add-on product. I also left the dealership with the fuel tank essentially on empty, which felt like a pretty poor way to send off a customer who had flown in to purchase a vehicle. The biggest issue was the registration/title process. The dealership failed to complete the paperwork in a timely manner, leaving me driving on expired temporary tags while repeatedly trying to get answers and updates. The same finance manager also completes the registration paperwork, leaving the appearance that the registration was intentionally delayed (nearly 2 months after the purchase). Communication from management was extremely poor. During the week of the 27th, I called daily requesting to speak with the General Manager regarding the registration issues. Each time I was told he was either “in a meeting” or “too busy.” After repeated unanswered calls from my phone number, I immediately called from my wife’s phone and the dealership answered on the first ring. At that point, I knew I was being avoided instead of helped. I ultimately had to file complaints with the Missouri Department of Revenue Vehicle Bureau, the Missouri Attorney General Consumer Protection Division, and the Iowa Attorney General before the situation finally appeared to move forward. My 60 day temporary tags were expired for two weeks before I had valid plates. This entire situation could have been resolved with basic communication and professionalism. Instead, what should have been an exciting car purchase turned into weeks of unnecessary stress and wasted time. Again, the salesman did a great job. But the finance, management, and registration experience was unacceptable, and I would strongly encourage future buyers to stay heavily involved in every step of their paperwork process. More

I will never visit or purchase a car from Clement Supercenter. My experience with them was absolutely terrible. Beginning Thursday, September 4th, I requested a test drive reservation for an elect Supercenter. My experience with them was absolutely terrible. Beginning Thursday, September 4th, I requested a test drive reservation for an electric vehicle for the next day, Friday, September 5th and 2:30PM. I was told via text that the car was in service and they would work to have it ready, and text me a few hours before hand to ensure it was ready for me when I showed up. At 9:49 AM Friday I received a text that the vehicle was ready. I got pre-approved for financing that day, ready to purchase, and drove 1 hour, and arrived at 1:47PM. After talking to Eric, the salesman, he mentioned that the car was over at the service building and we'd need to go over there and get it, but I could test drive it back, and if I liked it we could talk numbers. Eric drove me over in a "New" Sonata that had a bad wheel balance and nearly shook my teeth out of my mouth. After a 20 minute drive over to the service building, I waited for 20 minutes only to be told that the car wasn't ready. So we drove back to the dealership 20 minutes, shaking the whole way back. Upon returning to the dealership I spoke to the sales manager about my experience. He said that by mentioning the car was ready just meant it was ready for sale, and by no means indicated it was ready for a test drive, contrary to what my reserved time was for. He then continued to tell me that I could go back and test drive it, as it was ready now (about 30 minutes after we left the service building) I mentioned to him that I did not have time now to drive back 20 minutes, and test drive, as I needed to be home by 5PM and had an hour drive home. They had already wasted my time after saying it was ready, when it was not. I asked him if I could take it for an extended test drive and return the next day, upon which I was told that it only had 20 miles of range available. This amount of range wouldn't be enough to get it out of the parking lot, obviously not enough for me to drive the 20 minutes back (which was now likely 30-40 minutes with reush hour traffic) The sales manager had a terrible attitude, and so I told him to give me my keys and that I was leaving. I later recieved another call from another sales manger begging for my business, stating that would have a saleman drive the car to me on Monday so that I could test drive at my house. I made mention that the sales manager I spoke to at the dealership didn't introduce himself, so I couldn't give his name, but he was very arrogant and belittling to me. The sales manager said "I know which sales manager it was, he can be that way". This isn't a good quality to have of your sales managers, and speaks badly on the dealership. He said he would call me back Monday, Sepember 8th to ensure that I was willing and able to test drive, yet as of Wednesday, September 10th I have not received another call. I went to Lou Fusz immediately after, drove the same style car, and by Saturday at 5PM, after only 1 hour spent inside the dealership in total was driving home in a brand new car. More