Brandon Banich

Mark was a great person. He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, differe He did what he could to help us. No complaints. Great job. About the dealer itself, didn't had a great experience. I bought a used car, 2017, different brand then lexus, after my car been total after an accident decide to buy the same car brand, which found at their dealership. After 2 weeks when we finally got the car had 2 big issues, car beeing in park pops up a message "shift the car in park" and a big noise from rear driver side when making left turn. Found out that one was rear driver side sway bar link is broken and rubbing on axel. Question to the inspection team, how did this car passed the inspection in your garage with this big safety problems? Thanks Mark got an arrangement with service department and scheduled it for replacement all this problems. And by the way, they treat you like nobody if you came in with no Lexus, kind "here is a lexus service, why you're here", long short story to until finally they understood that this is the car from their dealership, really bad customer service from person at 7am at the service department. (By the way i own a lexus as well) And now, another problem, since end of the june when i got my car and now is September, take out august month of no driving beeing away on vacation, real drive is been not even 2 months, i guess is thermostat need to be replaced. What a big frustration.... Never going to comeback at that dealer anymore. And that financial manager Brandon, who taught that you can talk to people that way????? You're in customer service business, you have to treat everyone the same, is not nice from a manager to hear words "because i said so", and his attitude...like treating us like i don't know.... me and my wife was feeling very uncomfortable at that point. I was almost about to cancel the deal completely, my wife just stopped me. I had few cars in my life bought, dealing with dealership, but like this experience with Ira Danvers lexus, never ever had. More

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Thanks for everything was a very good experience we have a nice car thanks for your help and your time good bless you. a nice car thanks for your help and your time good bless you. More

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Great experience top notch sales services Kal is awesome and showed us many options and patience with us while we worked on what we wanted. and showed us many options and patience with us while we worked on what we wanted. More

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Easy and very pleasant and very informative Would definitely recommend the dealer very pleasant, very clean and it was very easy overall definitely recommend the dealer very pleasant, very clean and it was very easy overall More

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I was very pleased with Ira Lexus on art. 114. The appearance of the facility was impeccable and very welcoming. They not only tended to a clients car needs and questions but also made sure t 114. The appearance of the facility was impeccable and very welcoming. They not only tended to a clients car needs and questions but also made sure that clients were treated to snack items, coffee, cold drinks, and chocolates. The salespeople were very attentive and knowledgeable . More

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This was a fantastic experience and easy transaction from salesmen to Manager. The professionalism displayed by all involved made this a very pleasant experience. I highly recommend IRA Lexus to anyone buy salesmen to Manager. The professionalism displayed by all involved made this a very pleasant experience. I highly recommend IRA Lexus to anyone buying a new vehicle!! More

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Gene is the best! Great guy to buy a car from, he’s a friendly guy with great communication. When we picked up the car, it had a big red bow on it! Great experience Great guy to buy a car from, he’s a friendly guy with great communication. When we picked up the car, it had a big red bow on it! Great experience at Ira Lexus and we love the car! More

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Tom Chausse was great to deal with -- no high pressure sales tactics. Felt like I was treated openly and honestly the whole time and he was more concerned about getting me into the right car, then just ma sales tactics. Felt like I was treated openly and honestly the whole time and he was more concerned about getting me into the right car, then just making a sale. More

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Great experience - would highly recommend. They were flexible with my schedule and delivered on their word. The staff was honest and professional with all aspects of buying out new Lexus. Spec They were flexible with my schedule and delivered on their word. The staff was honest and professional with all aspects of buying out new Lexus. Special shout out to Thomas Chausse our sales person. More

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Great service made process very easy! Staff extremely helpful and willing to go the extra mile! Staff extremely helpful and willing to go the extra mile! More

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