Brandie Gil

Worked well but I thought charging extra for using a credit card was a little over the top credit card was a little over the top More

by boblds1948 Verified Customer Verified Customer

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The service and speed to complete the job. was very quick. Excellent workmanship as well. Very satisfied, thanks Dan. Don Bellone was very quick. Excellent workmanship as well. Very satisfied, thanks Dan. Don Bellone More

by dbellone69 Verified Customer Verified Customer

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Good service on my vehicle. Always willing to work with me and my insurance company on a claim. Always willing to work with me and my insurance company on a claim. More

by sun29shine3 Verified Customer Verified Customer

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Daniel did a terrific job. Got me in and out very quickly with all work done as asked. Got me in and out very quickly with all work done as asked. More

by forensicdoc Verified Customer Verified Customer

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Service was great. As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! As expected. Finished in a timely manner and good communication. Will definitely go back. Thank you!! More

by jmacdona26 Verified Customer Verified Customer

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Brandie handled her job professionally, she reviewed the work order with me and was efficient in returning my car. work order with me and was efficient in returning my car. More

by cbezner Verified Customer Verified Customer

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It took over a month to make it happen and Brandy was able to turn a BAD experience into a good one- my car was taken care of/ repaired. able to turn a BAD experience into a good one- my car was taken care of/ repaired. More

by steve_caron1 Verified Customer Verified Customer

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Had a great experience service advisor Brandie Gil has great customer service skills and is very knowledgeable she explained everything in detail I recommend Jessup Auto Plaza great customer service skills and is very knowledgeable she explained everything in detail I recommend Jessup Auto Plaza More

by David Cebreros Verified Customer Verified Customer

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Brandie was so quick and helpful. She had my car ready by the expected time. I really appreciated her advice and professionalism. She had my car ready by the expected time. I really appreciated her advice and professionalism. More

by toriatoria2 Verified Customer Verified Customer

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My service advisor, Brandie, was great. The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just sta The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just stand there awkwardly dodging employees elbowing their way through the area. Poor, stupid layout--with no concern whatever for the customer. Maybe it helps the service managers to hide out in the areas that formerly housed a customer lounge--customers feel it's a terrible setup. The guy at the desk who ultimately helped me, was brand new. I had a problem that went far beyond anything he could comprehend. You need to create a system where the customer knows what's happening--am I next? are you? how long is this gonna take? Why does it look like no one's in charge? The line at the deli counter is much better thought-out and managed. If there is a customer waiting area, it should be communicated and crystal clear to all entering this congested, cramped customer service entry point. Please don't have Ron respond to this review. He simply justifies the woefully inadequate system and perpetuates the problems. Unless I have no choice, I will not return. BTW: I have owned 8 Corvettes (one purchased from Jessup) plus a Cadillac SUV, serviced at Jessup. I've had cars serviced at many dealerships. Jessup is by far the worst. This poor service experience will definitely influence the purchase of my next vehicle. As you might have guessed--it won't be anything I'd ever need to get serviced at Jessup. A final note: having Dan Jessup raving endlessly on the voicemail about how wonderful the dealership is and how it has been delivering top service for 38 years tends to raise the expectation level, and makes the customer even that much madder when the service doesn't match the hyperbole. More

by cliffmcgoon Verified Customer Verified Customer

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