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Braiden Draper
Braiden Draper at Ken Garff Mercedes-Benz of Salt Lake City

Braiden Draper

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.7
94 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

4.7

94 Reviews

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94 Reviews of Braiden Draper

June 05, 2025

Dealership Rating
Employee Rating

Prompt and courteous service with the proper amount of explanation and details. This work was great. More

by pmcc42
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

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June 03, 2025

Dealership Rating
Employee Rating

Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa More

by ingridandjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 04, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 29, 2025

Dealership Rating
Employee Rating

Great service, Garrett was top notch at getting what I wanted completed in a timely manner More

by mbackman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garret Olson

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Jun 04, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 29, 2025

Dealership Rating
Employee Rating

they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. More

by marjanesi
Service Communication
Recommend Dealer
Yes
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May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Angela Heaps, Service Manager angelah@kengarff.com

May 20, 2025

Dealership Rating
Employee Rating

Very helpful employees. Easy to get an appointment. The parts are very overpriced. x x More

by lindacall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Blanchard

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May 29, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 10, 2025

Dealership Rating
Employee Rating

I really liked the fast service. They fixed my car in 2 days. I really liked everything. More

by valik13022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bennion, Chris Keddington, Rossi Yerage, Carson Kraatz, Mark Curtis, Mickey Dailey, Kyle Jeffrey, Jason McDonough, Brian King

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April 29, 2025

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Employee Rating

Best service department ever! ! However, the person that put this dealrater together needs to work on it a little more. Not very reactive to me trying to type in info !!!! More

by TANNIEHYDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Heaps, Mickey Dailey, Kyle Jeffrey, Jared Benjamin, Justin Franchow, Denice Jeffrey, Vivian Montes, Jason McDonough, Arleigh Carpenter

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April 26, 2025

Dealership Rating
Employee Rating

Excellent customer service both in sales and service. The service staff always goes above and beyond. True professionals. More

by stephanie2051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bennion, Toni Seely, Cameron Telford, Vivian Montes, Colton Pearson

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Apr 28, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 16, 2025

Dealership Rating
Employee Rating

Prompt and polite service. Communication was reliable. I was grateful that the problem was taken care of on an emergency basis More

by Barbarabodager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 01, 2025

Dealership Rating
Employee Rating

Service was as expected with good communication throughout the total experience. Braiden was on top of things. More

by UALINDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 08, 2025

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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