Brady Koerner

The showroom was beautiful very clean and everybody was friendly and helpful I recommend this dealership if you are in the market for a Genesis they are great friendly and helpful I recommend this dealership if you are in the market for a Genesis they are great More

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This dealership has significant room for improvement in several areas. My experience purchasing a 2024 G90 was frustrating due to poor follow-up and execution. While Brady, the Manager, did initially en several areas. My experience purchasing a 2024 G90 was frustrating due to poor follow-up and execution. While Brady, the Manager, did initially engage, he has been unresponsive since. The phone system also needs urgent attention, as it is challenging to reach anyone. The service department, Toby, has similar issues--difficulty in communication, lack of follow-through, and unmet commitments. However, Kaitlyn stands out as a dependable team member who is accessible and attempts to be helpful. Unfortunately, her efforts appear to be hindered by insufficient support from the rest of the team. Enhanced communication, reliable follow-through, and better internal coordination would significantly impact the customer experience. Until they can better execute, I'd recommend that you look for a car elsewhere. More

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Jamie was great and the reason I came back to buy my GV 70! I was making a choice between two cars and her honest, sincere approach, and ability to work to get to win win for both of us was ultimately wha 70! I was making a choice between two cars and her honest, sincere approach, and ability to work to get to win win for both of us was ultimately what made my decision. The entire staff at Genesis of Cumming was great and made my buying process painless and quick. Thanks for everyone involved! More

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