Bradford Titone

Gordie Boucher Ford of Kenosha responded

Thank you for the heartfelt 5-star review! We’re incredibly touched by your kind words and grateful you took the time to share your experience. Bradford truly embodies the level of care and compassion we strive to provide, and we’re so glad he was able to support you during such a difficult time by arranging delivery of your vehicle to your home. Our thoughts are with you, and we sincerely appreciate your trust in Gordie Boucher Ford of Kenosha. Please know we’re always here for you whenever you need us. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words and recommendation! We’re so glad to hear that our Service team provided helpful, respectful, and honest support during your visit. At Gordie Boucher Ford of Kenosha, teamwork and customer care are at the heart of what we do. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Bradford was kind, upfront, and kept you informed every step of the way. At Gordie Boucher Ford of Kenosha, we understand how important timely updates are especially when you’re eager to get your vehicle back and Bradford’s dedication is a great example of the service we strive to provide. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful feedback! We’re thrilled to hear that Bradford always makes you feel like his top priority and delivers the attention to detail you deserve. At Gordie Boucher Ford of Kenosha, our goal is to provide every customer with personalized, professional care and Bradford is a great example of that commitment. We truly appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We sincerely apologize for the long wait time you experienced for your recall service. While some recalls can take longer than expected due to parts availability, scheduling, or safety inspection requirements, we understand how frustrating it must have been to wait the entire day for a repair that seemed simple. At Gordie Boucher Ford of Kenosha, we’re committed to improving communication and efficiency so our customers have a clearer understanding of service timelines. If there’s anything we can do to make this right and turn your experience into a 5-star one, please reach out to myself Sal Pappalardo, General Manager or your Service Advisor Bradford Titone @ 262-697-0700. We truly appreciate your business and the opportunity to better serve you. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re glad to hear our team provided friendly service, walked you through the process, and kept you updated while you waited. At Gordie Boucher Ford of Kenosha, clear communication and customer care are always top priorities. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words and for trusting us with your vehicle during recall visits. We’re thrilled to hear that you’ve had such positive experiences with our team and that the friendly, accommodating atmosphere at Gordie Boucher Ford of Kenosha has made your visits enjoyable. From complimentary snacks and drinks to staff who check in and ensure you’re comfortable, we want every customer to feel cared for. We also appreciate your special shoutouts Mel truly is one of the kindest, most thoughtful shuttle drivers, and Bradford always goes the extra mile to make sure vehicles receive the best care possible. We’re lucky to have them on our team, and we’re grateful for your recognition. Thank you again for your continued trust, and we look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re so glad to hear that Bradford provided clear communication and a hassle-free experience during your visit to Gordie Boucher Ford of Kenosha. Avoiding the typical dealership runaround and delivering straightforward service is exactly what we strive for, and it’s great to know Bradford made such a positive impression. We appreciate your trust and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback! We’re so glad to hear that you found our team at Gordie Boucher Ford of Kenosha to be professional and courteous. Providing updates from start to finish and following up after service are part of our commitment to keeping every customer informed and confident in their vehicle care. We appreciate your trust and look forward to serving you again with the same high level of customer service on future visits. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear your first visit to Gordie Boucher Ford of Kenosha was a pleasant one and that our team provided you with a clean facility, professional staff, and a smooth oil change service. We also appreciate you mentioning your intermittent transmission slip concern our technicians will work hard to diagnose and repair the issue during your next visit so you can drive with confidence. We value your trust and look forward to continuing to provide you with excellent service and care for your vehicle. Sal Pappalardo General Manager