Brad Mancini | Page 2

I had a very good experience with Sam Santrisi. I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me I went in to test drive a new car and I was able to leave with that exact car. Sam answered all of my questions and went above and beyond to help me get what I wanted. I would also like to thank Brad Mancini the from the management department. They definitely know how to take care of their potential customers. From the moment I walked into the door everyone was straight forward with their answer. I can appreciate the honesty. If you're looking for a new Chevy. Check them out. More

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Very good experience polite responsive willing to work with you respectful I woukd buy another vehicle from them and recommend to friends with you respectful I woukd buy another vehicle from them and recommend to friends More

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This is my third new vehicle from Imperial and I will definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I f definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I feel that they honestly appreciate the business and they do work to keep it. Over all I am very happy with my experience at Imperial. More

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I was looking for a new truck and Firas helped me out. No pressure and made the process very easy. If you are looking for a Chevy vehicle get in touch with Firas. No pressure and made the process very easy. If you are looking for a Chevy vehicle get in touch with Firas. More

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Overall, a great buying experience. Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and/or family. More

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We just purchased a vehicle from Paul Macchi absolutely a great sales man tried many vehicles and it was simply no pressure about anything. Starting with Nancy Brad Paul and Omar just overall a great experi great sales man tried many vehicles and it was simply no pressure about anything. Starting with Nancy Brad Paul and Omar just overall a great experience!! Will be back for our next vehicle Thanks Paul Macchi More

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The easiest experience I have ever had with a dealership, and I have bought many cars before. Paul M. got to know us as a customer and his first pick was the one we bought. We saw others but nothing beat t and I have bought many cars before. Paul M. got to know us as a customer and his first pick was the one we bought. We saw others but nothing beat the first one he showed us. In addition to Paul, Brad and Walter 3 friendly and awesome guys that made my purchasing a truck EASY and STRESSLESS. Thank you to them for an excellent experience. More

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Imperial Chevrolet of Mendon, MA far exceeded my car buying expectations. The entire staff was great. They were friendly, outgoing and professional. I felt at home and the process was done quickly witho buying expectations. The entire staff was great. They were friendly, outgoing and professional. I felt at home and the process was done quickly without any concerns. I am very happy with the Chevy Colorado that I purchased. I highly recommend purchasing your next vehicle from Imperial Chevrolet of Mendon. More

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I bought a used GMC truck from imperial with the great help of salesmen Paul Macchi. This is my third vehicle that i have bought from Imperial and I am very happy with the service I received. Paul my sale help of salesmen Paul Macchi. This is my third vehicle that i have bought from Imperial and I am very happy with the service I received. Paul my salesman knew what my budget was and worked my trade in so that i can afford this truck. No pressure and Paul's expertise really helped with the whole process. Thank You again Paul Tim Murray Sutton, ma More

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what a nightmare. ...... I have used this dealer in the past and have had no issues, but this last experience will definitely be the last. My family decided that our c ...... I have used this dealer in the past and have had no issues, but this last experience will definitely be the last. My family decided that our current vehicle no longer suited our need and it was time to move into a full size suv, we went in to Imperial because it is local and have bought previous vehicles from them. Upon arrival we were met by a very helpful salesman, Sam who spent a long time showing us every vehicle on the lot and letting us test drive a few. We ended up finding one and purchased and went home with it that day. When we arrived home we discovered the 3rd brake light was out and it is a separate LED unit, not like the usually bulb replacements and contacted the dealer the next day, they had my wife come down and said they would take it right in, 3 hours later the car was done... A couple weeks later we had some hot weather and to our surprise the AC did not work... called again and more if the same made us wait a few days and drop off... We picked the vehicle up and 2 days later the transmission started grinding and almost stalling. I emailed the Salesman, Sales manager and location general manager and zero response.... I decided to go into the location and that's when things really got bad. I met with Brad Mancini not sure what he does there other than act like a big shot, who informed me that he will call me in a few days when they have a dealer plate so I could drop my car off and let "someone who knows what they are doing diagnose the car". It being a safety issue I thought it would be a priority, but it was not. I went back in again and said if you can't get it fixed in a reasonable time maybe we could just trade it back and get a different vehicle there. We spent time going through the lot again with Sam and it was the same vehicles we already saw and test drove and just decided to talk with the service adviser and get the vehicle fixed. At that time Brad once again intervened with his better than all attitude and asked how much I paid, and I said what I thought was the final sale price he insultingly said "pshh no way you paid that for this vehicle, you would have just bought a new one if you could afford that" at that time I was ready to leave and again was berated by Brad Mancini when trying to leave. I stated I didn't feel like he had concern for me or my families safety, he said he was "insulted" and also yelled "what the xxxx would you like me to do?" in front of my 4 year old son. I tried to leave and Brad Mancini stated he is going to record me if I tried to leave and wanted to take me keys...Luckily Sam intervened and was able to get Brad away from me and my family and we came to an agreement to get my vehicle into service to get fixed. The situation was resolved and Brad once again came out with a hand full of keys and threw them at Sam and myself and stated "here is every vehicle on the lot that's with in your price range" and stormed off. Needless to say Brad Mancini is a horrible attribute for your company and ultimately is the reason you lost a customer. More

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