Brad Lenz

Absolutely a nightmare! Worked with Brad directly. Different story for everything he said. Didn’t honor his own words. Delivered the truck with check engine on light. Called Worked with Brad directly. Different story for everything he said. Didn’t honor his own words. Delivered the truck with check engine on light. Called immediately. Been over a week since delivered and been in the shop ever since to fix major electrical issue. Local dodge dealership says that the tech who work on this truck didn’t know what he was doing and I’m reeling the headache! More

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The dealership was great, they provided me with all the information and instructions about the vehicle I purchased including warranty information information and instructions about the vehicle I purchased including warranty information More

by floydt007 Verified Customer Verified Customer

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Got the truck delivered, was not informed of some of the rust under the vehicle, drove it 5 miles down the road and it shut off on me and wouldn’t start back up, upon calling Brad he told me I bought a used rust under the vehicle, drove it 5 miles down the road and it shut off on me and wouldn’t start back up, upon calling Brad he told me I bought a used car, that he can’t help and best of luck. Absolutely would not recommend to anyone. More

by luis.nodal3 Verified Customer Verified Customer

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Purchasing my vehicle here at Lenz Auto was so easy. Brad was very helpful and direct which helped make my transaction so smooth and quick. He helped me get approved even with my less than optimal credi Brad was very helpful and direct which helped make my transaction so smooth and quick. He helped me get approved even with my less than optimal credit history. Thanks so much. I will definitely be coming back for my next purchase. More

by leonordn Verified Customer Verified Customer

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Everything was completed in a timely manner vehicle is in great shape and the dealership process the sale quickly great shape and the dealership process the sale quickly More

by floydt007 Verified Customer Verified Customer

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My 3rd vehicle from Brad. Always treats me well, overall a great experience. As always. Always treats me well, overall a great experience. As always. More

by ioriomichael Verified Customer Verified Customer

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Was told the vehicle I was buying came with 2 key fobs, was only given 1. Sales person said he would order me one. Two weeks later, still no fob and no response or follow up from sales person. Sent a messa was only given 1. Sales person said he would order me one. Two weeks later, still no fob and no response or follow up from sales person. Sent a message to a owner of Lenz and a week later still no response. Completely unacceptable. Do not buy from Lenz. More

by Jose Verified Customer Verified Customer

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It was a pleasure doing business with him. Looking forward to doing more in the future. Looking forward to doing more in the future. More

by ronald.klug Verified Customer Verified Customer

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I purchased a 2021 Chevrolet Tahoe at Lenz Truck while trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! trading in my 2013 Chevrolet Silverado. Great people to work with and I could not be happier! More

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I was working with Brian from sales. Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork w Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork was sent over to finance and I was provided financing information with the discount included. I sent in a deposit to hold the vehicle until I was able to make the drive there to see it. I drove almost 5 hours and when I showed up the vehicle was exactly as I expected. This is where it all goes downhill quickly. When we sat down to go through the numbers, I was informed they would not honor the discount I was provided. They stated it was an error on their part. Regardless of that, they were VERY clear it would not be honored. It felt a lot like a "bait and switch" tactic. After some spirited back and forth, they said the would be willing to apply a much smaller discount. Still not happy at all, I asked to speak with the GM. The GM was in a meeting and instead I was able to speak with one of the owners (Brad Lenz). From the get go, Brad made it very clear he was not going to honor the original discount and seemed to be trying to place a big portion of the blame on me. Even going so far as to tell me I needed to sit through recorded phone calls with sales to determine who's fault this was. It felt very much like Brad was trying to find a reason to blame me. Ultimately, I had documentation which showed I was offered the discount. Throughout the entire process of dealing with Brad Lenz, he refused to honor the agreement. He called me by the wrong first name multiple times. I corrected him each time and he would just blow it off. His customer service skills were very poor, he very obviously had no concerns with pleasing the customer, and he was borderline rude and very aloof. He stuck by the offer of a MUCH smaller discount and then offered a bit more of a "discount" if I would purchase a vehicle protection plan (which would only cost me more). I felt like they knew they had me in a tough spot as I had driven almost 5 hours to get there. I asked to sit with the finance manager (Dave) to see if we could somehow come to an agreement. Though not optimistic, I felt I had to try. Brad left very quickly after that. Never an apology from him on behalf of his dealership. Even after I ended up purchasing the vehicle he still never followed up to either apologize or thank me for being patient and understanding with them. I should note, Dave Gromowski (from Finance) was fantastic to deal with. He was very understanding and apologetic to the situation I was put in by the dealership. He worked some of his finance magic; giving us a bit more of a discount, buying down our rate a bit, and bringing a couple of other options into play that ultimately got us to a point where we could pull the trigger. Though nowhere near the initial agreement, I could at least stomach the result and didn't waste an entire full day trip. In the end, Brian P. (Sales) did thank us and apologized for what he admitted was his mistake. I'd give Brian 2-3 stars as he was very communicative and detailed through the entire process. However, ultimately it was his mistake that caused the entire problem. I'd give Brad Lenz (Owner) 0-1 stars. Rude, unconcerned, not sympathetic to the situation, and unprofessional. I'd give Dave Gromowski (Finance) 4-5 stars. I truly feel he did everything he could to help rectify the situation. He was understanding and seemed genuinely sympathetic to our situation and was willing to step in and help. If anyone is considering buying from Lenz, my advice, be cautious, stay clear of dealing with Brad Lenz and be sure to confirm everything before making a trip there. Not sure if I ever purchase from there again, but if I do, I WILL NOT be dealing with Brad Lenz. More

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