Brad Fajardo

I bought GCL 300 car and had the pleasure of dealing with Brad fajardo. He made the whole process, right from entering the dealership, very smooth and hassle-free. He was really knowledgeable and patient, ta Brad fajardo. He made the whole process, right from entering the dealership, very smooth and hassle-free. He was really knowledgeable and patient, taking genuine interest in finding the right vehicle that would suit our needs and budget. The most important thing that came out clearly was transparency and honesty that took place by Brad fajardo. He explained everything to us in detail about the car, showed us all the features, and made sure we were comfortable with our choice without any high-pressure tactics. He went the extra mile and tried to answer every one of our questions, no matter how big or small. Great customer service and attention to detail made this one of the best experiences in purchasing a car. I highly recommend Brad fajardo for anyone looking to purchase a vehicle-you will be in very good hands! More

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This is the 5th car we bought here… Always have had a great experience! Everyone goes above and beyond! There’s NO talking you into buying something you don’t want or a service you don’t need! Highly rec great experience! Everyone goes above and beyond! There’s NO talking you into buying something you don’t want or a service you don’t need! Highly recommended! More

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After purchasing a certified pre-owned GLE450 from MB of KC, I took it in for the first oil change at another MB dealership only to find that MB of KC service department that had done an oil change as part KC, I took it in for the first oil change at another MB dealership only to find that MB of KC service department that had done an oil change as part of the certification process had over-torqued the bolts to the access panel, which required they be cut out and replaced. I ended up having to pay over $600 for an oil change. While the loc al dealership never should have charged me for that work and would refused to reimburse me for what should be just customer courtesy, when I asked that MB of KC to reimburse me for the other service department's work, they stepped up and are sending me a check even though it's something that they would never have charged me for in the first instance. Brad Farjado was an advocate for me as the customer and makes customer satisfaction a priority before, during and after a sale. More

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I had a very good experience leasing the car from this dealership. The sales Manager Kirk and sales person really took good care of us. dealership. The sales Manager Kirk and sales person really took good care of us. More

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Brad Fajardo was phenomenal to work with, while we weren't able to reach a deal, I would recommend him to my friends and look to him for my shopping needs. weren't able to reach a deal, I would recommend him to my friends and look to him for my shopping needs. More

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I enjoyed my experience of purchasing a car and leasing another. I would definitely recommend this dealership. another. I would definitely recommend this dealership. More

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Wonderful customer service, SO friendly and great at communication. The best experience I have ever had! communication. The best experience I have ever had! More

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As an out of state purchased, Brad was very helpful and thorough. He kept me informed and updated as my vehicle proceeded through the certification process. He also gave me some tips on how get my local de thorough. He kept me informed and updated as my vehicle proceeded through the certification process. He also gave me some tips on how get my local dealer to do a curb buy of my leased car since the manufacturer would not allow me to do it as part of my MB deal. Jesse, the vehicle concierge, was great at demonstrating and explaining my GLE450’s features and options. This is my first MB, it was very helpful. Both Brad and Jesse made up for my less than 5 star experience in the finance aspect. Buying from out of state, I expected the finance function to get me the information and documentation needed proactively, not that I would have to reach out repeatedly. I also expected them to get me the best rate possible, not just default to “you’re approved” with no consideration of the interest rate or default to the MB rate. I ended up getting my own financing at a rate 1.5% lower than what they claimed was the “best rate out there.” In the end, I was delivered a vehicle that I am very happy with - thanks to Brad, Jesse, and the certification team. More

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Had a great experience working from out of state with our salesman Brad! And once we arrived at the dealership (in the car dispatched to pick us up from the airport no less!) to get up our new car, the enti salesman Brad! And once we arrived at the dealership (in the car dispatched to pick us up from the airport no less!) to get up our new car, the entire team was aligned to ensure an expeditious purchasing experience; from vehicle maintenance options, to familiarization training on our car’s features. Would definitely do business here again! More

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This is the nicest bunch of people you could ever want to work with. A real delight. I have dealt with this dealership for many years and will continue to do so. work with. A real delight. I have dealt with this dealership for many years and will continue to do so. More

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