Brad Carter

Worked with Jay Wiggins, process was quick, and easy. Jay was super friendly and easy to talk to. Had to go back up there today and everyone was friendly. Thanks for the new ride. Jay was super friendly and easy to talk to. Had to go back up there today and everyone was friendly. Thanks for the new ride. More

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Worst service experience ever! I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had I received a letter from Ford about issues with my 2015 Ford focus and others like it having issues with the transmission mobility controller. I had already had this fixed once under warranty, but got a letter that they would be extending the warranty due to the known issues. My car had been doing the same thing it did when I initially had to have it fixed in Charleston, South Carolina I went in and made an appointment with Brad to have my car serviced. After having my car for four days in which I ubered back and forth to work, they told me that there was nothing wrong with it and the shuddering that I was experiencing when shifting from 1st to 2nd gear as well as the random jumps in RPMS were “within the parameters deemed acceptable by Ford,“ I paid $255 in diagnostic fees because I did not want them to do the $6,056 worth of additional work they quoted me outside of what I brought it in for. Not even a full week later, my car broke down, and I had it towed to a third-party mechanic under my extended warranty through CarMax. Turns out the issue that caused the breakdown was what I brought it in for. I called and left a voicemail asking someone to call me back because I wanted my money back since this is something they should have fixed, but Brad was no longer in his position, so I left a voicemail with the person who took over for him. This was over a month ago and I still have not received a call back. More

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Brad was very friendly and knowledgeable. My car was done before I expected and they even cleaned it. Would recommend without hesitation. My car was done before I expected and they even cleaned it. Would recommend without hesitation. More

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Mobile service for recall repair was very convenient Repair technician arrived on time and was polite and professional Repair technician arrived on time and was polite and professional More

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Super accommodating valet service! The team that worked on the car, drove and communicated with me (Brad, Cody and Larry) were helpful. The team that worked on the car, drove and communicated with me (Brad, Cody and Larry) were helpful. More

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Brad was wonderful to work with. He communicated throughout the process and was extremely helpful! Would definitely work with him again. He communicated throughout the process and was extremely helpful! Would definitely work with him again. More

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This is the first time in too long a while that a dealer had all the required parts at the right time, and stellar customer service to back it up. had all the required parts at the right time, and stellar customer service to back it up. More

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