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Bobby Shields
Bobby Shields at Mazda Roseville
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Bobby Shields

Service Manager

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.6
11 Reviews
4.6

11 Reviews

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11 Reviews of Bobby Shields

November 15, 2024

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Employee Rating

Go see Bobby at Roseville Mazda if you want to be treated like a king or queen I know that sounds crazy but this guy listens and he always says yes you get more than you asked for and the prices are the very More

by Jackfolsom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Mazda Roseville responded

Jack, Thank you for the glowing review! We're thrilled to hear Bobby made you feel like royalty during your visit. His dedication to listening & delivering more than expected is what truly sets him apart. We’re lucky to have him on our team! If you need anything in the future, Bobby and the team are always here for you.

November 12, 2024

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Employee Rating

Mazda Roseville service has been excellent. The wait was fine, and the customer rep. Was very helpful. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams, Niki Hutchens, Chris Mccay, Joshua Struthers

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Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you have had excellent experiences with us! We look forward to the next time we can assist you.

November 10, 2024

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Employee Rating

I had a great experience purchasing a pre-owned vehicle from Mazda Roseville. This is my third Mazda and I chose Mazda Roseville primarily because of their outstanding service department. No reason to go a More

by DVB1026
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Cuadras , Steve Harris

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Nov 11, 2024

Mazda Roseville responded

Thank you so much for choosing Mazda Roseville and for your loyalty to the Mazda family! We’re thrilled to hear that your experience purchasing your third Mazda was a great one and that our service department played a part in your decision. Your trust and confidence mean the world to us, and we're grateful to be your go-to Mazda team. Enjoy your new pre-owned Mazda, and we look forward to continuing to provide you with exceptional service!

November 10, 2024

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i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams, Niki Hutchens, Chris Mccay, Joshua Struthers

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Nov 11, 2024

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 09, 2024

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Employee Rating

The team was efficient and pleasant. Indin’t have many miles on my car so I have lityle to say. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Struthers

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Nov 11, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad your visit with us was seamless and enjoyable. We look forward to a long-lasting relationship!

November 09, 2024

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Employee Rating

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niki Hutchens

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Nov 11, 2024

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 01, 2024

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Employee Rating

The service manager is the reason the dealership has my business. His name is Bobby . The guy is a rockstar. You should make him the new GM. More

by Jackfolsom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Mazda Roseville responded

Jack, Thank you so much for your kind words! Bobby really is amazing and we're so fortunate to have him on our team! We appreciate your business and look forward to the next time we can assist you!

October 28, 2024

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Roger is a great salesman. He was super helpful in explaining all the features of the car and with working out my trade in! More

by EMMALOUGHRAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Niki Hutchens, Roger Thurman

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Oct 29, 2024

Mazda Roseville responded

Emma, Thank you for the great review! We're thrilled to hear that Roger was super helpful throughout this process! Providing a smooth and informative experience is what we aim for, and it’s fantastic to know Roger delivered that for you. If you have any more questions or need anything in the future, we're always here to help! Enjoy your new car!

October 23, 2024

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Employee Rating

Bobby does a fantastic job as the Service Dept. Manager. He takes care of my cars service needs. More

by PAULSANGREGORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Mazda Roseville responded

Thank you for your kind words! We're glad to hear that Bobby has been taking great care of your car’s service needs. He truly strives to ensure every customer has a smooth and satisfying experience. We appreciate your trust in our service department and look forward to continuing to serve you!

October 22, 2024

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Employee Rating

I Just Purchased My Mazda at lease end Buy Out the Transaction was Excellent Dealer outstanding More

by omega2.2020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Niki Hutchens, Scott Holden, Ronny Mogannam

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Oct 23, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you had a great experience with us. We look forward to the next time we can assist you!

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