Bobby Miller
Bobby Miller at Big Star Cadillac

Bobby Miller

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
384 Reviews
4.9

384 Reviews

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384 Reviews of Bobby Miller

July 03, 2025

Dealership Rating
Employee Rating

Very professional, easy to get in and out, always keeps me up to date on the status of my vehicle when being serviced. I recommend this dealership to everyone. This is my 3rd Cadillac. I’m a very happy cus More

by savannah_denisebaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

June 30, 2025

Dealership Rating
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Bobby went above and beyond. I can’t say enough about how kind he was. I needed someone with compassion as we navigated this. His communication was remarkable and he was so helpf More

by ashleyolive09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 30, 2025

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Employee Rating

I have tried to get my car fixed on multiple occasions, and it was returned to me in poor condition with the same problems present. I can understand the first and second maybe a third time for a difficult More

by DKBOYER2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vennie Trevino, Albert Ramirez

Jul 02, 2025

Big Star Cadillac responded

Thank you for taking the time to provide such detailed feedback, though we are truly sorry that your experience was frustrating. We are very concerned to hear about the issues with your car's repair, the lack of communication, and the poor condition of your vehicle upon its return. We understand your frustration and sincerely apologize for every aspect of this unsatisfactory experience. It's clear we let you down and this falls far below our service standards. We are reviewing your comments internally to understand where our processes broke down. In the meantime, please feel free to contact the Service Manager, Daniel Wood directly at dwood@bigstarcadillac.com. We want to personally address your concerns and work towards a resolution that genuinely addresses the problems you've faced. We are committed to improving and appreciate you bringing this to our attention.

June 27, 2025

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Big Star Cadillac has helped me with my last 2 Cadillac purchases and I am very satisfied and would recommend Big Star to any of my friends or family. More

by b7443096
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

June 22, 2025

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Bobby Miller and Big Star Cadillac have been great communicating and a quick turn around. Thank you More

by sweetdh2003
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli, Jose Teran

Jun 23, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

June 18, 2025

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Employee Rating

Not very good customer service doesn't communicate with the customer doesn't complete the work in reasonable amount of time left my vehicle with oily and greasy finger prints on the headliner not a good ex More

by GDIXONSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2025

Big Star Cadillac responded

Thank you for your review and your business. We're very sorry to hear about your recent experience and that our service fell short of your expectations. This is definitely not the standard we aim for, and we apologize for the lack of communication, the extended service time, and especially for the fingerprints on your headliner. We'd like to make this right. Please call us at your earliest convenience so we can schedule a re-cleaning of your vehicle at no charge. We'll ensure your vehicle is presented to you in the condition you expect. Vennie Trevino, Service Director, vtrevinojr@bigstracadillac.com

June 17, 2025

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I love this dealership and the professionals that I deal with - especially Aimee Gulli and Bobby Miller. More

by debfuchs
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jun 17, 2025

Big Star Cadillac responded

Debbie, Thank you so much for your loyalty and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

June 13, 2025

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Employee Rating

I wouldn’t take my car anywhere else! Bobby is like an old friend now. He always takes care of us… above and beyond! ⭐️⭐️⭐️⭐️⭐️ More

by michele
Recommend Dealer
Yes
Jun 16, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 06, 2025

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Employee Rating

Bobby has been reliable, clear and consistent. I can count on him. He has been able to work through my issues More

by rg.harman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

June 02, 2025

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Employee Rating

Very friendly and easy to work with. The dealership was very clean, they offered coffee and snacks. More

by ALUNACSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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