Bobby Gross

This dealer has very poor customer service, unprofessionalism and sloppy administration as to financial paperwork. unprofessionalism and sloppy administration as to financial paperwork. More

by Jlaw42 Verified Customer Verified Customer

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This was one of the easiest new car buying experiences I’ve had in some time. Devonte was professional, very communicative throughout the process, and took his time to answer my questions and explain the I’ve had in some time. Devonte was professional, very communicative throughout the process, and took his time to answer my questions and explain the car’s features. Negotiations were quick and the paperwork was very efficient. And of course I absolutely love my new Ram 1500 Tungsten! Highly recommend Jerry Ulm and if you stop by, ask for Devonte! More

by ngpopp Verified Customer Verified Customer

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Not the worst experience but not the best. When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call me. I called about 10 times over a week period and was told “Mike said he will call you back” but he never did and I never heard from the GSM. They sold me a truck with no spare tire that i didn’t realize until after I got home, one key fob, no manual, not tie down hooks, a rear tire leak that I didnt know was leaking until the next day due to a faulty tire plug, the front tire had a huge plug as well. He said he would help me out and never Mike said he would followed through and of course over promised and undelivered like a typical sales guy who only cares about the sale and not the customer. When I bought the truck The finance manager who did my paperwork, Robert Gross was a jerk. I never complained directly about him but I was informed later that he no longer worked there 3 week later. Apparently I wasn’t the only one who thought he was terrible so I assume he was sent on his way. At least they fixed that issue. The only thing that salvaged my rating and view of Jerry Ulm was CJ. after 1.5 weeks of getting nothing from Mike I spoke with Nate in sales who got me connected with CJ who is the director of internet sales. CJ said he would call me back and actually did an hour later. He then delivered on his promise to get me some financial reimbursement to make things right and said customers matter. He called me 2 days later to confirm as he promised with a solution. When I hadn’t seen the check in the mail 3 days later, I texted his cell that he gave me and He texted me back 5 minutes later with an answer and the check actually arrived that day. He actually has people skills and showed professionalism and for that I appreciated his role in actually listening to the customer. That being said if you work with this dealership hopefully you deal with CJ and Nate who did a nice job in my book More

by ABSTILLEY Verified Customer Verified Customer

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Horrible dealership, horrible finance department horrible sales associates and horrible service department. Overall do not recommend sales associates and horrible service department. Overall do not recommend More

by Jerryulmsucks Verified Customer Verified Customer

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Where should I start, first one of the finance guys tried to finesse me into an extended warranty on a vehicle that was already a CPO instead of just extending the CPO warranty for $1000 less. Luckily a diff to finesse me into an extended warranty on a vehicle that was already a CPO instead of just extending the CPO warranty for $1000 less. Luckily a different finance person was nice enough to fix it for me. Now I’m 2 days into owning the vehicle and it’s struggling to start, I have a uconnect error saying it needs service and there’s a loud clunk sound when I shift from park to drive. For bonus, I just checked my engine air filter and it’s filthy. I would think all of this would have been corrected on a CPO vehicle and I’m severely disappointed. Tried calling to see how the 3 day satisfaction guarantee works and was told I couldn’t speak to a manager and would have to come in. Buying a car is stressful enough without the crappy added experience. More

by kycobb813 Verified Customer Verified Customer

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I’m happy I was able to get the car I wanted. But the customer service is not good at all. Especially the finance guy Robert. He was terrible to work with. I will not be coming back to this deale But the customer service is not good at all. Especially the finance guy Robert. He was terrible to work with. I will not be coming back to this dealership in the future. More

by rob Verified Customer Verified Customer

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Jordan was very attentive ,polite, honest, knowledgeable, patient, and built great rapport. He displayed strong customer focus. patient, and built great rapport. He displayed strong customer focus. More

by Destinyma2013 Verified Customer Verified Customer

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We have always worked with this dealer for all my cars and service. They are #1 and have our loyalty for good reason! Super trustworthy and loved working with all of the staff from service to sales to fin and service. They are #1 and have our loyalty for good reason! Super trustworthy and loved working with all of the staff from service to sales to finance they made everything a great experience and always took good care of us. More

by sydnicalos Verified Customer Verified Customer

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Very happy with staff and dealership, left with a fair deal on a used Ram Laramie. I would recommend them to anyone seeking a new/used vehicle. deal on a used Ram Laramie. I would recommend them to anyone seeking a new/used vehicle. More

by barracuda383s Verified Customer Verified Customer

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The whole experience was great and outstanding customer service. They were able to explained the whole process and make it as clear as possible. Thank you!!! service. They were able to explained the whole process and make it as clear as possible. Thank you!!! More

by MANNYMARIN Verified Customer Verified Customer

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