Bobby Baize

Outstanding Service Experience at Suburban Ford of Troy! I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, the staff was welcoming, professional, and attentive. The service advisor took the time to thoroughly explain the issue with my vehicle and kept me updated every step of the way. The service was completed quickly and efficiently, and I felt confident that my car was in great hands. The level of customer care and attention to detail exceeded my expectations. I was also pleasantly surprised by the clean and comfortable waiting area, making my visit even more enjoyable. I highly recommend Suburban Ford of Troy for all your service needs – they truly go above and beyond to ensure a top-notch experience. I'll definitely be returning for future maintenance! More

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Annabelle was truly a joy to work with. She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would reco She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would recommend her to anyone looking for a vehicle. More

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Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

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