Bob Murray

I wasn't going to write a review, but after receiving numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under m numerous calls and emails from Ferman Ford asking me to rate my experience, I feel compelled to do so. I took my 2021 Bronco Sport, which was under manufacturer's warranty, to Ferman Ford due to a "check charging system" light on the dashboard. The first date I brought my car in was 08/14/24 and waited in their customer area for hour and a half. I left the dealer tinking the issue had been resolved. The second time I brought the car in for the "check charging system" light was 08/19/24; they gave me a loaner and was told that the vehicle needed a new alternator. I picked up my car on 08/23/24. The third time I brought my car in for "check charging system" light was 09/09/24; again I got a loaner and they said that they will switch the alternator they just installed with a new one. I am not a mechanic; thus, I didn't argue with their "solution." I picked up my car on 09/20/24, but a few days later the "check charging system" light came on again. I called Ferman Ford on 09/30/24 and they assured me that they were going to open up a case with Ford Motor Co. to address this recurring matter, so I brought the car back to Ferman on that date for the FOURTH TIME and left with a small and uncomfortable loaner. On 10/02/24, I received a call from Ferman Ford's service manager, who reported that "one of the service employees was conducting a test drive and forgot to close the hood, causing it to fly open and it caused some damage to my vehicle." The service manager offered to repair my Bronco with Ford Parts at no cost to me and NOT report it to CarFax. My answer was "That is unacceptable." I went to the dealer the next day and took pictures of what was left of my Bronco. The entire front had been removed, the side panels were removed, the windshield was completely cracked, the roof dented, so the diminishing value to my car was thousands of dollars. I scheduled a meeting with the General Manager Bob Murray on 10/07/24 first thing in the morning, while dealing with the clean up due to the flooding to our home caused by hurricane Helene. I was at Ferman on time, just to be told that Mr. Murray was in another meeting and was not available to meet me. It would have been at least courteous to call me and cancel, rather than waisting my time. I waited for over a month for Mr. Murray to become available and finally, after reporting this matter to Ford Corporation and the Better Business Bureau, on 11/07/24 I had a meeting with Mr. Murray to discuss how to move forward. We agreed on a trade-in price for my Bronco, which by the way it was paid off, and left the dealer with a 2024 model and a new debt. Their negligence costed me $3,000.00 and they were able to "add a unit to their numbers", but at least I don't have to worry about unknown issues that, I am certain, will come up with my former car after the unfortunate negligence they caused and the repairs they made. I feel horrible for the future customer who will purchase the "repaired and not reported" car..... More

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I recommend Ferman Ford and Rick Tipton to all my Friends and Family looking for a Ford Product. and Family looking for a Ford Product. More

by TLWKLW Verified Customer Verified Customer

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Great place to do business. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. Excellent atmosphere. Seems pleasing, and therefore it was a pleasant experience. More

by MICHELLE95 Verified Customer Verified Customer

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Excellent work completed by the service staff. Steven Nardone was excellent as well. Everything went as planned and on time. Victoria was pleasant to deal with during the rental process. Steven Nardone was excellent as well. Everything went as planned and on time. Victoria was pleasant to deal with during the rental process. More

by MICHELLE95 Verified Customer Verified Customer

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Had an excellent experience with all the service staff. Steven Nardone the service advisor. Did an excellent job. The rental department process with Victoria was awesome as well. Very pleasant experience. Steven Nardone the service advisor. Did an excellent job. The rental department process with Victoria was awesome as well. Very pleasant experience. More

by MICHELLE95 Verified Customer Verified Customer

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Bob Murray and Rick Tipton are rock stars! ! I ordered my truck in February was told it could take up to 6 months to arrive. Was delivered in 2 months, came perfectly ready after the service eq ! I ordered my truck in February was told it could take up to 6 months to arrive. Was delivered in 2 months, came perfectly ready after the service equipment was added. Exactly what I what I wanted at a fair price. More

by greaterbaytree Verified Customer Verified Customer

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Always an amazing experience when I work with Cameron. They even offered to valet my car back to me which helped because I had to close at work. They even offered to valet my car back to me which helped because I had to close at work. More

by mmayn18 Verified Customer Verified Customer

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Simple, fast, efficient. They did the work before I showed up and found my truck. Literally walked in and signed the paperwork They did the work before I showed up and found my truck. Literally walked in and signed the paperwork More

by Tim Dixon Verified Customer Verified Customer

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Had an excellent experience at Ferman Ford. Came in for some routine service and ended up driving home a new Ford F150. Thanks Jason Bray and Leo Alibasic! Came in for some routine service and ended up driving home a new Ford F150. Thanks Jason Bray and Leo Alibasic! More

by MICHELLE95 Verified Customer Verified Customer

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Attentive to my needs, attentiin to detail, follow through, great price. Salesman Rick Tipton is an asset to your company. through, great price. Salesman Rick Tipton is an asset to your company. More

by greaterbaytree Verified Customer Verified Customer

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