Bob Kennedy | Page 142

Nightmare on Northern Blvd No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have No matter how hard I try to get away from this horrific place, something improperly done keeps coming up with these guys. First I wait 11 days to have my car diagnosed. Instead of contacting me to inform me what there findings were and quote me a price to fix it, as is policy, they take it upon themselves to fix it. I was so desperate to get my car back, I paid, what I believe was an unfair price, to just to end this nightmare. The problem was that the horn wasn't working and the dealer blamed the after market alarm. I brought along my alarm installer, who swears he did it correctly to talk shop with the mechanic and explain how he installed it correctly. Supervisor said no to that request. After being supposedly fixed, I test the horn and find it doesn't honk when the car is turned off. Service supervisor told me that is how it works. Silly me, I take his word for it. It didn't sound right to me, so I did some research and actually went to check out other 2014 Dodge Grand Caravans and lo and behold, the horn honks when parked and turned off. I went to the dealership and spoke to Bob. He said he thought that's the way the horn was supposed to work. He obviously makes stuff up as he goes along. He then said he fixed it halfway and that was good enough. His last statement floored me. He said it was the alarm installers fault and that I should take it to him to fix. I paid for this repair to be done correctly and completely, regardless of how the horn was damaged. This has been a complete nightmare and injustice and I will not stop until I receive a complete refund for work not completed yet paid for. I found other customers who were very dissatisfied, just stand in front of the service door and ask the customers coming in and going out. Sometime during our discussion, Bob offered to return the money I spent on the repair. He told me to come several days later, but Bob's word is worthless to me, based on my experiences with him. I'm hoping someone in authority and competent will read this and help me resolve this injustice. More

by ileanaperalta Verified Customer Verified Customer

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First New Car I have feel in love with Bayside. They have done for me what Easthill, Rockaway and Westbury Jeep dealers couldn't do for me. My first experience buyi I have feel in love with Bayside. They have done for me what Easthill, Rockaway and Westbury Jeep dealers couldn't do for me. My first experience buying a car they treated me like a person nobody looked down at me like the other dealerships has done. They have worked with me until the very end and they were not satisfied until I was satisfied. They stood true to they word when they offered me deals and they threw in some extra stuff. They had the vehicle I wanted right on the lot when the other dealers didn't have it. I drove away with my ne jeep having only 3 miles on it. I love it and my coworkers love it just as well. For this to be my first American car I am having a lot of fun with it and glad I have made the final choice of buying it and buying it from Bayside. I would recommend anyone that I know if they are looking for a jeep to go to Bayside first so they won't get disappointed like I did from the other Jeep Dealers. More

by FUBUFATTYGIRL Verified Customer Verified Customer

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I will never buy or service my vechicle here again Service person tried to tell me my air filter needed to be changed cost $200. I called my mechanic he told me to bring it in cost $29. After I left Service person tried to tell me my air filter needed to be changed cost $200. I called my mechanic he told me to bring it in cost $29. After I left the dealer I went straight to the mechanic he took out the air filter showed it to me and it was fine. I also asked the service person to check for leaks he charged me $200 and the said another $800 to fix. I called jeep they told me what to buy for $49 and it works fine. I own an wrangler and a Cherokee I will not do business with people I cannot trust. You lost my business and any referral business. More

by ANNEMARIE_MARTINO Verified Customer Verified Customer

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Willing to go above and beyond All I can say is that I was impressed with Bob Kennedy's willingness to go above and beyond to rectify our initial experience. You can't always preven All I can say is that I was impressed with Bob Kennedy's willingness to go above and beyond to rectify our initial experience. You can't always prevent unsatisfactory things from happening, but if you are willing to make things right for the customer in the end -- that's what matters. More

by Not Impressed Verified Customer Verified Customer

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nocomplaints hete Every one I had the pleasure of interacting with has been cordial and acted in a professional manner. A am very satisfied with the service so far. Every one I had the pleasure of interacting with has been cordial and acted in a professional manner. A am very satisfied with the service so far. More

by LIGUY61 Verified Customer Verified Customer

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working together with Bob and Tim brang 100% results. I lift them up in prayer to keep me and my family safe in our cars.This dealership .service should know they are life savers. Gratefully yours Elvira I lift them up in prayer to keep me and my family safe in our cars.This dealership .service should know they are life savers. Gratefully yours Elvira More

by FREEDOM4ALL02 Verified Customer Verified Customer

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BAYSIDE DODGE SERVICE This was my 1st time at Bayside Dodge service center. First I found the service staff to friendly and helpful. The waiting area was very clean, chars This was my 1st time at Bayside Dodge service center. First I found the service staff to friendly and helpful. The waiting area was very clean, chars were comfortable and the free bagels were a nice touch. I will definitely be using Bayside for my future needs. More

by PHILIP.JULES Verified Customer Verified Customer

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Soo bad service I was charged 219.00 for the diagnosis of my car and found the problem so they dijieron was a bugia was bad and to do maintenance did where my persona I was charged 219.00 for the diagnosis of my car and found the problem so they dijieron was a bugia was bad and to do maintenance did where my personal mechanic and the car is still with the problem this store carts only thing who knows is to charge the 29th of this month I went and got an appointment call for 11 but my mechanic and fix my car and pienzo not going to give my money to this store personal foul grabs you with esperiencia More

by PORTILLA-ROMERO Verified Customer Verified Customer

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Very Professional management team My 2005 Chrysler Pacifica was at the service center for quite some time. They were waiting for a part- the immobilizer. the car was not under warranty My 2005 Chrysler Pacifica was at the service center for quite some time. They were waiting for a part- the immobilizer. the car was not under warranty, so it was coming out of my pocket. My wife and I needed a car to get to work so we had no choice but to rent one. The car went in on a Friday and tech said part should be in and installed by Monday. Turned out that because the car has been discontinued, parts are hard to come by and sometimes are on back order. First they ordered the part and all we can do is wait for the manufacturer to ship it to them. Since the part was taking so long to get there - now about 5 days or so - the management team started to step in and working on another strategy. They actually called around to all the Chrysler dealers on the east coast to see if anyone else might have the part to try and get it sooner - VERY IMPRESSIVE- I must say. most places would have just said "oh well, not our fault". The part finally came and was installed. By then my car rental fees were over $600, not to mention the cost of the repairs. The best thing that happened to me was meeting the manager - Robert Kennedy. A day or so after my whole ordeal with payment and bills and returning car rentals and pick ups, I get a phone call, It was Robert. Most service centers home that they don't ever hear from any of their customers again because if they do, most likely its because something goes wrong, but not this place. Because of the whole back order of parts and hardship that me and my wife went through, Chrysler was willing to help us out with a partial payment back for at least some of the car rental fees. This was the greatest news ever, as we were now strapped for cash. This man was there for us every step of the way, and did everything he could in his power to be as helpful and curious as possible. That is the true meaning of being a manager and putting your customers first. A++ customer service and effort. More

by GOLEBIEWSKI35 Verified Customer Verified Customer

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