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Bob Hogan
Bob Hogan at West Side Garage, INC.
Refer Me

Bob Hogan

Service Director

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
145 Reviews

Dealership Experience

31 yrs, 8 mos

Industry Experience

53 yrs, 11 mos

Specialties & Trainings

Automotive Technology Degree

4.7

145 Reviews

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145 Reviews of Bob Hogan

April 04, 2025

Dealership Rating
Employee Rating

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door. More

by BOOPER121872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Maldwin, Diane Simenson-Grant, Jeff Kapp

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March 26, 2025

Dealership Rating
Employee Rating

Very happy with the service and the happy people. My oil change didn’t take long at all. More

by beckyazabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Mar 26, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Becky! We're thrilled to hear that you were happy with the service and that our team made your oil change a quick and pleasant experience. We appreciate your kind words and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

March 15, 2025

Dealership Rating
Employee Rating

Home town pride. So glad West side is here in Berlin. Great staff. Great service More

by Sue Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp, Gene Heiderich

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Mar 15, 2025

West Side Garage, INC. responded

Thank you for your wonderful review, Sue! We're thrilled to hear that you have hometown pride and that you appreciate our great staff and service at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

February 26, 2025

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Employee Rating

Great place, Great people, Very Reliable. Always leave relaxed with one less thing to worry about knowing our vehicle is well taken care of. More

by faneve3363
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you find West Side GM of Berlin to be a great place with great people. It’s our priority to ensure that your vehicle is well taken care of so you can leave relaxed. We appreciate your trust in us and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 26, 2025

Dealership Rating
Employee Rating

First and last time bringing my vehicle to west side garage. No timeliness whatsoever. Total mistake More

by Groot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Feb 28, 2025

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration regarding the timeliness of our service at West Side GM of Berlin. We appreciate your input as it helps us improve our operations. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Your experience is important to us. West Side GM Team (920) 361-5100

February 17, 2025

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Employee Rating

Friendly and had my oil change /tire rotation done in no time. Helped me use my points at check out and had a very good experience More

by boyceja17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

West Side Garage, INC. responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a friendly visit while getting your oil change and tire rotation at West Side GM of Berlin. It's great to know that our team was able to assist you in using your points as well! We appreciate your feedback and look forward to seeing you again soon. West Side GM Team (920) 361-5100

February 14, 2025

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Employee Rating

They treat us fairly and honestly very nice people complete the work in a timely fashion More

by 2dibble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2025

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you felt treated fairly and honestly at West Side GM of Berlin. Our team strives to provide timely service, and it's great to know you appreciate our efforts. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 10, 2025

Dealership Rating
Employee Rating

Took a week to get my car in but the. y looked at it promptly then. Was done next day More

by cls_sobie
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Feb 11, 2025

West Side Garage, INC. responded

Thank you for your review! I'm glad to hear that once your vehicle was in, our team at West Side GM of Berlin was able to address it promptly and have it ready for you the next day. We appreciate your patience and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 07, 2025

Dealership Rating
Employee Rating

Good at performing routine maintenance and checking any concerns you have on your vehicle as well as dealing with any recalls. More

by Seb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Schmidt , Jeff Kapp - 5 star

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Feb 08, 2025

West Side Garage, INC. responded

Thank you for your positive feedback! We’re glad to hear that you found our team at West Side GM of Berlin efficient in performing routine maintenance and addressing any concerns or recalls. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

February 06, 2025

Dealership Rating
Employee Rating

Always Friendly Faces, and do good work as promised …I enjoy the TeamWork approach at this dealership More

by Dan J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene is great

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Feb 07, 2025

West Side Garage, INC. responded

Thank you, Dan! We truly appreciate your kind words about our team at West Side GM of Berlin. We take pride in our customer service and teamwork, and it's wonderful to hear that you have such a positive experience with us. We look forward to welcoming you back for your next visit! West Side GM Team (920) 361-5100

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