Bob Gigl | Page 13

Choosing a Replacement My car had been totaled, so I was about choosing a replacement. First I had to be able to afford the payments. Second it had to fit me (short). Thi My car had been totaled, so I was about choosing a replacement. First I had to be able to afford the payments. Second it had to fit me (short). Third it had to look good. Bob Gigl was very patient with all these. It took us three times to talk about it, but we did it and I am happy with the result. Thank you Bob. More

by AHALLMANK Verified Customer Verified Customer

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Fantastic Experience!!! Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have b Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have been a Service customer for quite some time and have worked exclusively with Terry. When it came time to trade in my MKZ Hybrid, I came to Heiser to take the Sales Department for a spin. The whole experience was great, my salesperson, Pat, Sales Manager Bob, and Kristina in Finance were all stellar. The process was so easy and they were all so knowledgable and down to earth! The offer for my trade was very fair, the price of the SHO very fair, Bob and Pat even threw in some extras for me and filled the tank! Kristina was amazing too, she is also very knowledgable, friendly, and made the rest of the process so easy. At no moment did I ever feel like they were not interested in my business and I never felt pressured. It was a laid back car buying experience with a bunch of great people at a great dealership, and my standards are very high, Heiser's team far exceeded them! Thanks again Heiser Ford! Kevin More

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Outstanding Service at Heiser Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite Since purchasing my new 2016 Ford Fusion from Heiser, I have consistently had it serviced there. And I have never been disappointed! Just the opposite. I have been extremely pleased with every aspect of the service. The representative is always prepared with what I have requested and what needs to be done to keep my Fusion running smoothly and quietly. Then the work is done in a professional and thorough manner at a reasonable price. I appreciate the car being washed before I leave. And the great way the service is explained to me--thorough, clear, and precise. I will continue to have my car serviced at Heiser. Thanks, Roger Carp More

by ROGER_CARP Verified Customer Verified Customer

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Felt like family Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience a smooth one. More

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Pleasant used car experience, hellcat charger I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience at other dealerships. I worked with Jamen Jackson, Bob Gigl, Steve Bradley, and Kristina Beck and all were friendly and very helpful in making the process go smoothly. They were understanding of my concerns, respectful of my time, and most importantly we were able to quickly agree on a fair price. Kristina was very helpful in working up a good financing solution for my unique situation. I love the car and Heiser will be the first place I look for future cars, even driving all the way from Chicago. More

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deceptived There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in t There internet add said the2016 escape had heated seats. I test drove the car late on New years eve and didn't notice it didn't. The day I came in to sing the paper work I drove a different car and when talking to the salesman told him I like the escape because of the heat seats at no time when quickly looking at the paper work was it ever mention that the car didn't have the heated seats I bought the car and nothing was shown to me was handed the keys .when I could not figure how to turn the on I call Heiser where salesmen told me car didn't have them when I pointed out Heiser ad said it did he agreed that what the ad said . he had the used car manger call were I was told it was my fault for not doing a better job looking at the car and sometime their ads are accurate and there is a small declaimer and the bottom of the page . so I would tell people to beware More

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BOB GIGL will do nothing more than the minimum. BEWARE! TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems TO BE CLEAR: This review is for BOB GIGL - new car manager at the Heiser Ford Lincoln dealership in Glendale (and after reading a few reviews it seems we aren’t the only ones who have an issue with you, sir). The rest of the staff and service members were both sympathetic and very helpful. I'd like everyone to know that BOB GIGL will unapologetically do the absolute MINIMUM for anyone purchasing a used vehicle. All the while treating you as less than and with a smug smile pasted on his face. We were unexpectedly in dire need of a replacement vehicle and scraped together a small down payment and opted to also trade in. We had nearly nothing left over but thought going through a dealership would be safer and we'd end up with a more reliable vehicle. First day, we received the truck and were given the MINIMUM amount of gas (under a quarter tank). I understand it’s the state minimum for used vehicles, but it was hard to immediately put $60 in the tank after having just given every extra penny we had to get the xxxx thing. Second day, we noticed parts of the radio didn't work and it was not disclosed. When asked about a replacement BOB GIGL insisted the dealership would not cover it. Wisconsin is a full disclosure state. After giving us the run-around, he did finally order the radio but said we had to cover the several hundred dollars to have it installed and calibrated. The service technicians at the Chevy dealership were very helpful and although there were issues, managed to replace the radio and charged Heiser Ford for the labor. 1 week out the serpentine belt broke so we replaced it. 2 weeks out the starter went out so we replaced it. (see a pattern here?) Upon changing the starter we noticed the sway bar link ends are broken. The truck came with a small lift kit. Those broken pieces are a SAFETY RISK. We cannot afford to change them at this time. Today the check engine light went on. It was the last straw. We are saving to fix things on a truck we just got but started this whole mess because we could not afford to fix the truck we had. At this point we are approaching $1000 we've had to put into this truck, not including what this new issue may bring. I would advise Heiser Ford to first, take more time going over your used vehicles so you aren’t putting your name on vehicles that are safety risks and money pits. Secondly, strongly consider Bob's position at your company. He is named several times in very negative reviews and when we encountered other staff helping us they were immediately sympathetic when they heard Bob was the cause of our problems. It seems he's made a crappy name for himself in more than one way and if I owned a company I wouldn’t want him representing me. I caution any buyers looking at Heiser Ford Lincoln for their next used vehicle. Spend some considerable time checking EVERYTHING, don't assume they have your best interest at heart, and FLAT OUT REFUSE TO WORK WITH BOB GIGL. More

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What a joke Beth was the only reasonable one here, everything else is nothing but a joke. Don’t bother discussing things on phone, email or person unless your sig Beth was the only reasonable one here, everything else is nothing but a joke. Don’t bother discussing things on phone, email or person unless your signing everything that instant. They run you through loops, jack up their offeres all while trying to use scare tactics to force you into a bad deal. Losing a limb would be more fun then working with this place again More

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