Bob Evans

Fletcher Jones, Jamboree, Newport Beach and Mercedes Benz Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, J Road Assistance has Awful, AWFUL service. About 6 months ago, I bought one of the latest and most expensive Mercedes models from Fletcher Jones, Jamboree Rd, Newport Beach. Yesterday, I needed road assistance while driving home from a trip. I got stuck for 8 hours at the side of a very high trafficked freeway in extreme heat with a sick passenger onboard. Mercedes Road assistance service kept bouncing me around for hours, while we had no water or access to anything in the middle of nowhere. I am already paying monthly for these services but after 8 hours of waiting, I ended up calling emergency highway patrol and they called for a tow truck for me. I ended up paying almost $800 out of pocket for a 10-minute tow ride. The Tow truck driver that is contracted with Highway patrol told me that I am not the only one and that Mercedes customer service is awful. A trip that normally takes about 6-7 hours took me about 19 hours. Once I reached out to Fletcher Jones in Jamboree, where I bought the car, they were insensitive and rude and showed no empathy. I was still much shaken from all that had happened and hadn't slept for almost 24 hours. They told me that they only sell the product and have no responsibility for what happened. They referred me to a general customer assistance center for Mercedes Benz. Instead of taking care of my current situation, they tried to sell me another car. My response was that I would return this one if I could and that I would NEVER EVER go back there to purchase another car. My sick passenger has neurological disorder. Heat, stressful situations and no access to medicine and bathroom, worsen his health condition substantially and can lead to life threatening situations. I explained this to the road assistance services when I called them several times. I also brought this up when I went to Fletcher Jones with my complaint. Their only response was that they were sorry for what happened, but they only sell the cars and have no responsibility for what happened. In the past, I used my other cars, Toyota, Nissan, and Mazda for the same trip many times and never had any issues. This time because I had a sick passenger, I thought I would take the safer car "The Mercedes" that I pay for better service, but it turned to a NIGHTNARE, and the worst part was how I was treated when I went to seek help at my dealership (Fletcher Jones, Jamboree). Bob Evans, Guest Experience Director was very rude, arrogant and gave me Mercedes contact number that doesn't work (wrong information). The Sales manager, Scott Ribble was even worse and told me that all he could is to sell me another car. He also lied that he would call Mercedes on my behalf and call me back with an answer before end of day. It has been almost a week and he has not called me back yet. Due to all these stress and dehydration, I ended up taking my sick passenger to an emergency visit with his Cardiologist and he is still undergoing observation and heart monitoring. Unfortunately the lowest rating option is 1*. My choice would have been -* (VERY POOR), if that option existed. I wish nobody get to experience what I went through last Sunday, 7/14/24 and want to share my experience with potential buyers. More

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Bob Evans is one of the main reasons I am a loyal service and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or r and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or resolution. He always makes me feel like a valued customer. More

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The largest inventory in the U. S. and the best people. I am driving my 14th Mercedes from them! Thomas Carnevale in sales: Tony Irvani in service and Bob Evans (Manager of Servic S. and the best people. I am driving my 14th Mercedes from them! Thomas Carnevale in sales: Tony Irvani in service and Bob Evans (Manager of Service and Customer Experience) are all first rate. More

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Mr Carnavale is very knowledgeable and listens to customer and provides an excellent service an keep you happy and honest customer and provides an excellent service an keep you happy and honest More

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Parker Johnson did an excellent job of communicating from drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and the drop-off to pick-up. I trust his opinion on recommended repairs and prices. He takes the worry out of wondering if I need a service or repair and therefore, takes the concern out of whether the cost is necessary. I would not feel the same with another advisor (until we built that trust and reputation) or with another dealer. I drove up from San Diego for this appointment, by the way. I did not want to have the car I love serviced at another dealer. More

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C63s AMG Coupe Hello everyone, I wanted to share THE WORST EXPERIENCE I have ever had out of any car dealership I've ever been to. For anyone who is considering getting a everyone, I wanted to share THE WORST EXPERIENCE I have ever had out of any car dealership I've ever been to. For anyone who is considering getting any work or service done to their vehicle here I'd recommend reading this first. With that being said I will keep it as short as I can, not so sweet, and somewhat simple. Over the last four months my car has been in the fletcher jones possession more than it has been in mine. After countless amounts of calls with hardly any call backs or updates, I finally have the car back. The car is now back with NEW SCRATCHES and new CRAPPY non factory PAINT. After all the wasted hours from San Diego to OC and back, taking time off work, and experiencing the worst customer service I have ever had, I can say I WILL NEVER GO BACK NOR RECOMMEND. - MAY 2022 - Drop off car for an oil change and warranty work (squeaky noise during cold starts). Oil change gets done, car still squeaks.. Car comes back with 4 NEW scratches. AJ Gennock my advisor had some kid tried to paint my car with a paint pen in the car service line with no prep, cars pulling forward, and people stepping over his feet. - JUNE 2022 - After a call to management they told me to bring car in for a detail and that I didn't have to make an appointment for my next visit. I show up for my detail and warranty work, TONY IRVANI who is filling in for AJ says I need an appointment so I had to make one a week later and drive back home to SD. I was treated like I was a nobody when I was trying to explain the situation. - JULY 2022- A week later comes around and I go over the scratches and what needs to be fixed.. Waited two weeks for parts for my warranty work which was misdiagnosed twice with no updates or anything. Then DURING THE DETAIL, THE DETAILER DROPS A BUFFER on my car and dents the roof of my car and damages my window trim so now it has to go to paint and body. - I spoke with ERIC SMITH and he said "accident's happen" and got super defensive when I replied with "I don't think this many accidents should happen to one customer, especially when its my first experience with you guys". He reassured my car would be taken care of and brought back in just as good of shape as it was when I brought it in and guess what? It wasn't. - AUGUST 2022 - FINALLY, weeks later I get my car back WITH THE SAME SCRATCHES that they didn't fix, a caliber collision paint job, and a slightly bent trim piece with no sympathy or one apologies from anyone at all. Out of this whole experience I had been paying a monthly car payment for a car I wasn't even able to drive nor was I offered any sort of compensation either. One thing I can say is I am happy to have my car back in my possession! Never again Fletcher jones Mercedes of Newport. More

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Miguel in Service was professional, courteous, and able to resolve all issues for me. He did an excellent job all around. And Bob Evans is the best representative of management and a treasured long time a to resolve all issues for me. He did an excellent job all around. And Bob Evans is the best representative of management and a treasured long time asset to the dealership. More

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Five star from start to finish ! AJ and team delivered exceptional service and communication upholding the high standards that Fletcher Jones MB is known for... exceptional service and communication upholding the high standards that Fletcher Jones MB is known for... More

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service Great service as usual. Rob and Bob are the best. I have a 2006 CLK and I get great advice and service whenever I take it in. I do not take my car any Great service as usual. Rob and Bob are the best. I have a 2006 CLK and I get great advice and service whenever I take it in. I do not take my car anywhere but FJMC for service and never will. Thank you. More

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Bob Evans the service manager has been there over 40 years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars years building this dealership to the number one ranked in the world and it all starts with exceptional service. That's why Fletcher Jones Motorcars leads in sales also but it all starts with the interaction with the service department provided to the owner after purchase! More

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