Leased Highlander
Trade in of leased Highlander XLE. Had exactly what I wanted. The transaction was quick, easy & efficient. Signing of the actual contract on the desk
Trade in of leased Highlander XLE. Had exactly what I wanted. The transaction was quick, easy & efficient. Signing of the actual contract on the desk board was amazing, new technology, easier to read & impressive. Explanation of different technology in the car and review was perfect. My husband and I were pleased with the whole event. Thank You Glen Toyota. Love you guys!
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by CARNEYESPO
Verified Customer
Verified Customer
Aug 13, 2019 -
Glen Toyota responded
Glen Toyota appreciates your feedback and business! Thanks Rob D GM
Great service , no hassle!!
Within one hour we bought a Highlander!! Walked in and was immediately greeted by Steve Bawiec.. told him what we wanted and he quickly showed us our
Within one hour we bought a Highlander!! Walked in and was immediately greeted by Steve Bawiec.. told him what we wanted and he quickly showed us our choices.. we played with numbers for awhile and he was able to satisfy us immediately!! Paper done and I picked up my car a day later (with a full tank) !
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by KIT88
Verified Customer
Verified Customer
Other Employees Tagged:
Steve Bawiec
Very satisfied.
It was a pleasure to do business with Steve, professional, accomodating and personable
Sheina was great, thorough and extraordinarily patient. Only
It was a pleasure to do business with Steve, professional, accomodating and personable
Sheina was great, thorough and extraordinarily patient. Only disappointment was that they didn' pick up last payment on current lease.
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by FASAULE
Verified Customer
Verified Customer
Other Employees Tagged:
Steve Bawiec, Sheina Chinchay
Patience and Welcoming
Steve represented Glen Toyota very well by welcoming me with a smile...his patience never wavered even when o wasn't sure what i wanted... Thanks to t
Steve represented Glen Toyota very well by welcoming me with a smile...his patience never wavered even when o wasn't sure what i wanted... Thanks to the Glen Toyota staff for being warm and having kind energy.
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by Troyster
Verified Customer
Verified Customer
Other Employees Tagged:
Steve Bawiec, Sheina Chinchay
Another Great Experience
Just purchased a 2019 RAV4 Limited. My wife purchased hers at Glen Toyota last week..we’re a two RAV4 family!! Thanks to Oscar for making the buying p
Just purchased a 2019 RAV4 Limited. My wife purchased hers at Glen Toyota last week..we’re a two RAV4 family!! Thanks to Oscar for making the buying process easy. We both got very fair trade-ins....never felt pressured. Overall very good experience. Thanks!!
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by marke111
Verified Customer
Verified Customer
Other Employees Tagged:
Jonathan Handelsman, Oscar Paulino
Loving toyota helpful staff
I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the t
I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the technology can be a lot to learn but they did not mind to respeat them they were very courteous and respectful Also the manager gentro. ? I love Nicole very much in the service. Fir many years. I have been to many toyota dealers in Bergen county. This is my 7 Th toyota. ( my 2nd lease one) Glen is my favorite of all the dealerships fir sure. Your new service facility is awesome thank you Sylvia sands RNMS
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by Monday2019
Other Employees Tagged:
Genaro Rosario
, Sheina Chinchay, Oscar Paulino, Nicole Willis
Purchasing a new car
As a consumer, first do your homework. Decide what is very important to you. Secondly, when chosing a sales rep, feel comfortable with he/she. Make su
As a consumer, first do your homework. Decide what is very important to you. Secondly, when chosing a sales rep, feel comfortable with he/she. Make sure the rep understands your criteria.
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by Emily
Verified Customer
Verified Customer
Other Employees Tagged:
Sheina Chinchay, Johnny Cruz
Liars and cheats!!
Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Je
Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Jeep. Long story short, after many tries to get them to do right after their F & I guy, Sam Zeidan, lied to us about a service contract, the general manager, Robert Daland, refused to cover the $400.00 claim and told us we should have known better that he was lying. Sam, when we said we thought he was wrong, swore up and down that Toyota was different and we could bring our car anywhere. Sam swore that he knew people who did it and even swore on his family. If they treat an former dealer like this and we were lucky enough to catch it early, imagine the lying they do to other customers. I gave them many opportunities to do the right thing. His answer was always, “You should have known better.” I wouldn’t buy a used toilet from them. I have a 4 page document listing dates, times, people I spoke with and what I was told. I would be very happy to give you the full story if you want it.
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by Disgusted
Other Employees Tagged:
John Kraiza
, Sam Zeidan and Robert Daland
May 01, 2019 -
Glen Toyota responded
Mrs. Hagedoorn,
'I've read your feedback and am aware of your situation. My goal is to assist in making you a satisfied customer.
But Before I go into detail on what I know of your issue, it needs to be said that you stating what I've said is completely not true. I have never spoken to, messaged or emailed you. To state that I said "you should have known better" or anything for that matter is not only untrue but slanderous as well. I do know you purchased an extended warranty for your Jeep from us. I also know that you have been in contact on multiple times with members of my staff and management team as well as Toyota. I do understand and you've stated that Sam said you could bring your car anywhere.
If you provide me the name of the person who spoke with the warranty company before doing the repairs and what was covered and authorized I would be happy to assist in getting that facility reimbursed so we together can figure out why a claim was denied after it was authorized.
You mentioned that you are a former dealer. So that being said it is safe to feel that you and Mr Hagedoorn have a basic working knowledge of warranty claims and service issues.
I have never heard of a Service Department, Service Manager or Technician that would allow a wrench to be turned on a vehicle without contacting the warranty company to see what is covered under the terms of the warranty and what they would be reimbursed for and at what rate since they need to know upfront how they are going to be compensated. It does not get any more basic than that. You say there is a bill from the repair facility and my question would be to them is how do they know what the warranty company would cover if they called before they did the work? This part is extremely confusing to me.
If you need to speak with me further about this my # is 201-791-3800 ext 203
Rob D
GM
I
May 01, 2019 -
Glen Toyota responded
I understand,
But just because items are listed as covered doesn't define anything. At what time did a representative call to see what would be reimbursed and if the warranty was in effect.?That is my contention and my question.
As to what Sam said, I have never had such an issue with him nor any my reps so its uncharted territory in regards to him allegedly misrepresenting something. I am my no means disputing any of that because obviously I was not present in his office.
Can you send me the invoice from the repair shop for examination? I will look at any paperwork you have for consideration.
On a side note, what is the issue or reason you would elect to not come to the dealership for repairs? Especially since the vehicle address of record is Hawthorne. Just curious, thanks.
Regards
Rob D
May 02, 2019 -
Glen Toyota responded
Mrs. Hagedoorn,
There is no admission of anything. As for condescending, that's your interpretation I am just stating facts as I see them.. I will again repeat that I have a goal to make you satisfied. I as a dealer representative will not at the same time be bullied or held hostage with misrepresentations in which you use my name stating I said things that I never said to you and hide under aliases in reviews like this or the one on Yelp that says your from Paterson.
I do however understand how the consumer in this case you may feel or react and that certainly is your prerogative. I also know if I felt I was lied to or felt slighted how I would react and it would be swift.
I also spoke with John and it is my understanding that he said or meant to say there was no need to speak to me because my answer would have been similar or the same. There is never a refusal to speak with any customer on my part and I apologize that you feel that was how I was presented to you.
My email is rdaland@glentoyota.com so when you have the documents or copies we spoke of forward them to me there.
Thank you for your feedback,
Rob D
GM
May 02, 2019 -
Disgusted responded
If you never said those things then I suggest you speak with John Kraiza as he is the one who stated that you did and that you would not speak to me privately. What I have written is factual. I not only asked to speak with you, I left a message on your voicemail. We told Sam that a used warranty through Jeep said you needed to go to a dealer. Sam told us numerous times and without a doubt that Toyota was different. Why would we, Jeep people, question a Toyota person?? Especially after he insisted he was right. The shocks were shot and I told my husband I almost bounced into another car after hitting a bump on 287. He checked immediately and they were replaced so I could get to work. Why would he confirm they would be covered when the paperwork said shocks were covered and Sam said any mechanic could do the work? I stand by my complaint as I have a list of all of the times I went in to speak about this, who I spoke to and what I was told. 3 times they told me they couldn't reimburse what I paid for the warranty, 4 times I told them I didn't want them to. All I wanted was the claim for the shocks paid and I would have to suck it up that I had to go up a dealer, which was specifically stated that I didnt want that.
May 02, 2019 -
Disgusted responded
I will get the bill to you tomorrow. I will also send you the pages of who I talked to when and what i was told if you sent it. The reason we do not want dealers to work on our cars is since we were in business for over 90 years, we did business with other dealers and customers who went to other dealers and experienced a lot of untrustworthy service people. For 3 generations our dealership was built on Christian values and honesty was our most important. We had a 100% satisfaction rate and seeing how others were treated elsewhere made us very angry and strive harder not to be that way. The only reason we would use a dealer would be for recalls and even that is done through one of our old mechanics. My husband is very particular when it comes to his automobiles. This was explained to Sam when he first brought up the warranty. I really did not want to go public with this issue. I really tried to get this taken care of quietly, but I felt very ignored and patronized by those I spoke with. I felt that if I was treated so badly as an ex dealer who you would think they would want to make sure was treated right, what was happening to others? To say a customer should have known better than your own employee, to me was very condescending and ultimately an admission that nobody cared that he lied. I will get back to you as soon as they s er nd me a copy of the bill. I believe they still have the shocks also, if you want to see them.
Awesome Service
I definitely recommend Glen Toyota, they try to give you a great deal that matches your price and what you’re looking for! Steve is a great rep at Gle
I definitely recommend Glen Toyota, they try to give you a great deal that matches your price and what you’re looking for! Steve is a great rep at Glen’s , friendly very informative. From the Sales Rep to the financial department everything is a 10 , Go and see them today !
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by Hmiranda96
Verified Customer
Verified Customer
Other Employees Tagged:
Steve Bawiec
Great service
Johnny Cruz was friendly and knowledgeable. He worked to get us the deal we wanted on the car we wanted. Bob broke down all the financing easily and g
Johnny Cruz was friendly and knowledgeable. He worked to get us the deal we wanted on the car we wanted. Bob broke down all the financing easily and got us to wrap up as quickly as possible. Sheina was great at explaining how to use all the new features. This was our second time using Glen Toyota and it won’t be our last.
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by MDLAFORGIA
Verified Customer
Verified Customer
Other Employees Tagged:
Sheina Chinchay, Johnny Cruz