Blake Williams

Original Post: Dealer wouldn't negotiate whatsoever on a used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would only take list. Avoid them. Extra: Since then I was told to call the Manager for more detail. I called without being annoyed/angry and asked what the car is out the door unrelated to taxes. On their site the car is listed for $37,298. On Truecar the car is listed for the $36,928 or somewhere around there (with the Truecar price). When I asked the Manager what the price would be out the door, I was told $43k. The car new was only worth $40k. They added on their "reconditioning fee". If you read any other review that talks poorly about them, they are obviously a scummy dealer trying to pull a fast one on people. This will be shared on social media (besides this review page), which will give people a fair warning of what this dealer is trying to pull. A $5-6k markup on a used car is insane, hence why this car has been sitting for four months. If you KBB this car, it is worth between $34k-$38k. Shoutout to manager's for at least being honest (If you ask them specifically). If you read some reviews, there are a few people who have driven over an hour just for this bait and switch to happen. I can't wait to see the default response they send to everyone that calls them out for bait and switch. I called a Manager, and this is what I got. "Thank you for your feedback. We would like to extend our most sincere apologies. Due to current market volatility, we are pricing our vehicles immediately following an acquisition. All are reconditioned and made ready for immediate sale. The internet price is the advertised price plus reconditioning, tax, title, license, and any dealer installed options. We disclose this on our website under each vehicle’s information page. If you would like to discuss this further please contact us at 817-597-5000 and ask for one of our managers." More

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Worst customer service on the planet never again will I ever go back. They make fools of themselves ever go back. They make fools of themselves More

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Great people and great atmosphere. My second truck to purchase from here. Won’t go anywhere else. My second truck to purchase from here. Won’t go anywhere else. More

by Bivins Verified Customer Verified Customer

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Should be zero stars! I'm convinced that this dealership engages in illegal practices, in that NO BUYER can purchase a vehicle for the price advertised on the internet. Texas law mandates that ANY BUYER sho engages in illegal practices, in that NO BUYER can purchase a vehicle for the price advertised on the internet. Texas law mandates that ANY BUYER should be able to buy a car for the published price, and that the only lawful additions to that price are sales tax and registration fees. This dealership requires NON-NEGOTIABLE additions for their own internal "warranty" (which I would trust as far as I could thrown the car) and their "Reconditioning" costs. Again, per Texas law, reconditioning costs (those costs incurred to make the car ready for sale) MUST BE INCLUDED IN THE ADVERTISED SALE PRICE! In the altered Shottenkirk universe, the buyer has to pay extra for the reconditioning costs. Avoid these high-pressure, deceptive tactics like the plague. More

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Excellent service, they give me all i want. Highly recommended, everybody friendly and helping to give me the best service with my ford purchase. R recommended, everybody friendly and helping to give me the best service with my ford purchase. R More

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All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy. finding me exactly what I was looking for. They went above & beyond to make sure I was happy. More

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Very professional dealership. My new car buying experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience was top notch. Every facet of the deal was explained throughly and all my questions were answered with patience. I am very happy with my experience and would recommend them highly. More

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