Blake Leach

Marquardt of Barrington GMC responded

Standards are relative and rather subjective. We spend substantially more on reconditioning than the industry norm. The van was priced the way it was due to its condition at the time of sale. Its state and what you ended up wanting done were all subjective. If you regret what you paid, that same van, if I had it today, a year later, the price would be the same. It hasn't depreciated in a year, short of the miles that you have put on it. We didn't owe you anything, yet, as a goodwill gesture, we offered you $550. You found that satisfactory at the time and it is an amount that should have covered all of your concerns. Now, almost a year later, you are unhappy with that agreement. You knew what wheels were on the vehicle when you purchased it and what they looked like. You had predetermined to change the wheels and tires and upon receiving it, you did just that. To prolong the life of new tires, everyone should perform an alignment when new ones are installed, especially if the wheels were changed as well. We charge $170 for an alignment, it takes about an hour. On your road trip, you passed thousands of locations that could have performed an alignment while you ate or went for a walk. You are blaming us for something that is solely your fault. You were reasonable when we spoke, unfortunately, that is no longer the case.

Jb responded

Everything i complained about was not shown. I asked about everything. Conviniently the pictures were taken at angles that didnt show the damages. In my 30 years of dealing with cars. Ive never heard alignment can change by putting it on the trailor to transport. Yes i replaced the wheels because the one on it looked bad. Yes i purchased blinds because the van didnt have them in the back. Which i asked about. And of course i did not go see it in person. Im in houston tx. Thats why i asked all the questions nessesary. Then the van arrives and the sales person doesnt work there anymore. I own a business. I would never treat a customer like that. I love the van now after spending so much more than needed. Imagine having a trip planned to florida and not having time to get it alignment. And its constantly pulling to the right. I buy alot of vehicles. None from out of town. Till this one and never again.

Jb responded

So its my fault you guys sold a un allighned vehicle? I sent pictures and i can post them. The sale guy even said he test drove it. Theres no way he did and not say anything. I changed only the rims and we balanced them as it should be. The alignment has nothing to do with that. Funny how when i was calling and messaging i would get a response 4 or 5 days later. But now i get messages daily. As for the blinds. Yes i bought them right away after our trip. I called 3 weeks every other day about the issues. Only to everytime someone will call you back.

Marquardt of Barrington GMC responded

Every retail vehicle is inspected by a certified union techinician, there was an alignment and new tires put on the vehicle prior to purchase. You changed the wheels and tires and had the vehicle transported. I am not sure what you are getting at, what are you looking for? What would you expect us to do 10+ months later, after we already gave you a $550 concession, something we had no obligation to do?

Jb responded

Your not gonna do absolutely nothing anyways. I expressed all of this 2 days after i received it. I got text messages and everything to prove it. Pictures messages responses all of that is in my phone. I can send it if you would like. Alignment was bad off the transport trailor. Not before the new wheels. So much was bad and only the wheel Alignment is talked about. 4x4 button brocken. All the buttons from the front bezel were glued and not even done right. All im saying is i was misled about the condition. Trust me i asked about everything. I owned a 04 limited se at the time i purchased this one. Thats why i asked all the needed questions.