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Blake Hill

Overview Reviews (306) Inventory (186)

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Blake Hill

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Blake Hill

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.8

306 Reviews

Overview Reviews (306) Inventory (186)

4.8

306 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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306 Reviews of Blake Hill

December 19, 2024

Dealership Rating

Employee Rating

Amazing dealership when you don’t need service. However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both th However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both the desk and their manager. Neither call back especially after hours when messages aren’t 5PM when messages aren’t relayed to them. More

by NaNa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dan Hoyland, Duane Hill, Chris Harris

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Dec 20, 2024 -

Martin Chevrolet responded

We're really sorry for the inconvenience caused, and we want to make it right for you! Our service manager will be getting in touch with you soon to help sort things out. - Martin Chevrolet

December 18, 2024

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Employee Rating

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, OC Cardoso, Ruben Vega, Chris Harris

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Dec 23, 2024 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 10, 2024

Dealership Rating

Employee Rating

Very good people. Respectful of customers time, interest and needs. Definitely one of the better car buying experiences Respectful of customers time, interest and needs. Definitely one of the better car buying experiences More

by KRP33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Dunn

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Dec 23, 2024 -

Martin Chevrolet responded

Congratulations on your new vehicle! We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. - Martin Chevrolet

December 06, 2024

Dealership Rating

Employee Rating

Always able to get fast service. Have to take care back in. Problem still.cintinies with car Have to take care back in. Problem still.cintinies with car More

by laurajames26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Stalesky

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Dec 23, 2024 -

Martin Chevrolet responded

Laura, We sincerely appreciate your positive feedback and your decision to return your vehicle to us, allowing us the opportunity to resolve the issue. We appreciate your business and hope to see you again next time! - Martin Chevrolet

December 04, 2024

Dealership Rating

Employee Rating

Very nice employees and customer service. AJ helped me pick the perfect car and Blake helped me get the proper maintenance done. AJ helped me pick the perfect car and Blake helped me get the proper maintenance done. More

by J.driver01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: AJ Chiodo

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Dec 23, 2024 -

Martin Chevrolet responded

Thank you so much for the high star rating and for highlighting some of our staff that made your visit a great one! We really appreciate you taking the time to share your thoughts. Hope you have an amazing day! - Martin Chevrolet

December 03, 2024

Dealership Rating

Employee Rating

Martin Chevrolet has always provided competent and friendly service. I’ve only been a customer for a short time but have already recommended them to several friends. friendly service. I’ve only been a customer for a short time but have already recommended them to several friends. More

by Coplin.Thomas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 23, 2024 -

Martin Chevrolet responded

Thomas, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

November 29, 2024

Dealership Rating

Employee Rating

Very trustworthy, professional, very reliable, excellent communication, very responsive to customer needs, the only dealership service department I use. communication, very responsive to customer needs, the only dealership service department I use. More

by Bill T

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt in parts department

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Dec 02, 2024 -

Martin Chevrolet responded

Bill T., Thank you for taking the time to write a review of Martin Chevrolet. We appreciate your business and look forward to serving you again next time. - Martin Chevrolet

November 28, 2024

Dealership Rating

Employee Rating

Outstanding customer service and knowledge! ! Always going out of their way to make a customer happy!! ! Always going out of their way to make a customer happy!! More

by Chris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Phil Canty, Dan Hoyland, Tom Bazzoli, James Dunn, Alex Krasner, Ruben Vega

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Dec 02, 2024 -

Martin Chevrolet responded

Chris, Your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!\ -Martin Chevrolet

November 27, 2024

Dealership Rating

Employee Rating

Best service department! I love Martin Chevrolet and all the people there! Greatest dealership around! I love Martin Chevrolet and all the people there! Greatest dealership around! More

by Di

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Stalesky

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Dec 02, 2024 -

Martin Chevrolet responded

Di, We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

November 18, 2024

Dealership Rating

Employee Rating

I have never had an issue when using go in for my oil changes and if I have questions they answer the . changes and if I have questions they answer the . More

by suepee79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 20, 2024 -

Martin Chevrolet responded

Thank you so much for your kind words! We're so happy to hear your feedback, and we'll be sure to share it with the team at Martin Chevrolet. If you need anything else or have any questions, feel free to reach out. We're always here to help! - Martin Chevrolet

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