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Blake Hill

Overview Reviews (309) Inventory (176)

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Blake Hill

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Blake Hill

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.8

309 Reviews

Overview Reviews (309) Inventory (176)

4.8

309 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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309 Reviews of Blake Hill

January 21, 2025

Dealership Rating

Employee Rating

Yes, I would recommend because the staff is great. However, wait times are getting almost unbearable at 3 hours. Is the free oil change worth 3 hours of your time? However, wait times are getting almost unbearable at 3 hours. Is the free oil change worth 3 hours of your time? More

by deltalemus

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ralph Stalesky, OC Cardoso

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Jan 21, 2025 -

Martin Chevrolet responded

We are truly sorry to hear that your recent experience didn't live up to your expectations, and we apologize for any delays you encountered during your last visit. We appreciate your kind words about our team and want you to know that we're working hard to improve our service times. In fact, we're currently expanding our service department by adding 15 more bays and 11,000 sq ft to make sure we can get your services done much faster in the future. Thank you for being a loyal customer, and we look forward to making your next visit with us a speedy and satisfying one! - Martin Chevrolet

January 18, 2025

Dealership Rating

Employee Rating

David & AJ are top notch But service dept did well except Wish they communicated just a little bit better! except Wish they communicated just a little bit better! More

by JAMESSUNDQUIST

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Dunn, OC Cardoso , David Savodge 5 stars

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Jan 22, 2025 -

Martin Chevrolet responded

James, We really appreciate the high star rating and your honest feedback. Communication means a lot to us, and we’re dedicated to improving! Thanks again! - Martin Chevrolet

December 31, 2024

Dealership Rating

Employee Rating

Martin Chevrolet has restored my confidence in GM. They addressed my concerns and took care of an issue that my previous dealership, Napleton GMC, (where I purchased my vehicle) refused to resolve. Bl They addressed my concerns and took care of an issue that my previous dealership, Napleton GMC, (where I purchased my vehicle) refused to resolve. Blake was very helpful and extremely professional. I highly recommend Martin Chevrolet and will continue to bring them my vehicle for service! More

by tlorentz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 31, 2024 -

tlorentz responded

Thank you for restoring my confidence in GM! Your customer service was excellent and you took care of the issue that my previous dealership refused to resolve. I will continue bringing my vehicle back to you!

December 19, 2024

Dealership Rating

Employee Rating

Amazing dealership when you don’t need service. However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both th However, when you need service, everyone at the desk is very unhelpful or extreamly understanding to other coworkers especially when you call both the desk and their manager. Neither call back especially after hours when messages aren’t 5PM when messages aren’t relayed to them. More

by NaNa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dan Hoyland, Duane Hill, Chris Harris

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Dec 20, 2024 -

Martin Chevrolet responded

We're really sorry for the inconvenience caused, and we want to make it right for you! Our service manager will be getting in touch with you soon to help sort things out. - Martin Chevrolet

December 18, 2024

Dealership Rating

Employee Rating

Very quick to find and fix the problem. It was an oil leak after getting oil change and they were quick to take care of problem. It was an oil leak after getting oil change and they were quick to take care of problem. More

by woodyl670

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, OC Cardoso, Ruben Vega, Chris Harris

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Dec 23, 2024 -

Martin Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any more questions, feel free to give us a call. We're always here to help! - Martin Chevrolet

December 10, 2024

Dealership Rating

Employee Rating

Very good people. Respectful of customers time, interest and needs. Definitely one of the better car buying experiences Respectful of customers time, interest and needs. Definitely one of the better car buying experiences More

by KRP33

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Dunn

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Dec 23, 2024 -

Martin Chevrolet responded

Congratulations on your new vehicle! We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. - Martin Chevrolet

December 06, 2024

Dealership Rating

Employee Rating

Always able to get fast service. Have to take care back in. Problem still.cintinies with car Have to take care back in. Problem still.cintinies with car More

by laurajames26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ralph Stalesky

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Dec 23, 2024 -

Martin Chevrolet responded

Laura, We sincerely appreciate your positive feedback and your decision to return your vehicle to us, allowing us the opportunity to resolve the issue. We appreciate your business and hope to see you again next time! - Martin Chevrolet

December 04, 2024

Dealership Rating

Employee Rating

Very nice employees and customer service. AJ helped me pick the perfect car and Blake helped me get the proper maintenance done. AJ helped me pick the perfect car and Blake helped me get the proper maintenance done. More

by J.driver01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: AJ Chiodo

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Dec 23, 2024 -

Martin Chevrolet responded

Thank you so much for the high star rating and for highlighting some of our staff that made your visit a great one! We really appreciate you taking the time to share your thoughts. Hope you have an amazing day! - Martin Chevrolet

December 03, 2024

Dealership Rating

Employee Rating

Martin Chevrolet has always provided competent and friendly service. I’ve only been a customer for a short time but have already recommended them to several friends. friendly service. I’ve only been a customer for a short time but have already recommended them to several friends. More

by Coplin.Thomas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 23, 2024 -

Martin Chevrolet responded

Thomas, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

November 29, 2024

Dealership Rating

Employee Rating

Very trustworthy, professional, very reliable, excellent communication, very responsive to customer needs, the only dealership service department I use. communication, very responsive to customer needs, the only dealership service department I use. More

by Bill T

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt in parts department

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Dec 02, 2024 -

Martin Chevrolet responded

Bill T., Thank you for taking the time to write a review of Martin Chevrolet. We appreciate your business and look forward to serving you again next time. - Martin Chevrolet

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