Billy Theodorakos

I will never deal with Moore Cadillac again. When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and When I bought my XT4, it had a chipped windshield. We had a verbal agreement that they would fix it, but later they claimed it was already fixed and refused to honor their part of the agreement. I rarely drive this car, yet I've had multiple issues with it. I can't imagine what would happen if I drove it every day. Recently, I picked up my car after an oil change, (and to check why the engine light was on). The hood needed a new switch, and I was charged for the diagnosis ($174.90), labor ($92.90), and latch ($101.62). For the oil change, I was billed for labor ($70.00) and the oil change itself ($91.79). Have you ever heard of being charged separately for labor and the oil change? Me neither. To top it off, there were additional fees: $60.80 for shop supply charges and $1.99 for a history fee. And they forgot to rotate my tires, which I am thankful for! I feel they took advantage of me because I'm a female. When we asked to speak to the manager, we were told he was in a meeting (on a Saturday at 2 PM) and he never bothered to get in touch with me. Very unprofessional at the least. I will never let them take advantage of me again, and you shouldn't either. I'm totally disgusted, you should be ashamed of yourselves. More

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Will not honor warranty! Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This de Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This dealership is a scam! Ron Green the General Manager does not care about anything but sales. Don't believe a word anybody there tells you. More

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This dealership is by far the worst dealer we have ever worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech and they did not know how long it would take to repair. Everyone that works there is rude and know one seems to know anything when you ask a question. Worst part of all is they gave her a dirty Subaru to drive that look like someone had puked in the drivers seat!!! Stay away from this dealer and I would advise if you want quality service buy a Mercedes!!! They treat their customers like gold. More

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Moore Cadillac might have the most unpleasant service department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they treat us as if we are bothering them. We have had service reps ignore us and even one rep drive his car and block us into a parking spot after he acknowledged he saw me. We have had nothing but problems with the ATS and all items are covered by the manufacturer warranty yet I have to dispute each claim. The entertainment system has broken, the battery failed after a year and now a defective rim. There is no circumstance in which I would ever spend money with them again when I could buy another BMW and be treated with respect. More

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