Billy Smith
General Sales Manager
Mercedes-Benz of Daytona Beach
1188 N Tomoka Farms Rd
Daytona Beach, FL 32124
41 Reviews
Write a Review41 Reviews of Billy Smith
May 10, 2024
Mercedes -Benz of Daytona Beach Ten Star Dealership excellent service and excellent management and excellent communication excellent service and excellent management and excellent communication More
Other Employees Tagged: Marty Mahone, Tim Dalzell, T.L Kays, Mo Mashak, Megen Boswell, David Donals, Joe Drewes, David Joseph, Danita Guindi , John Jenkins
March 19, 2024
Customer service was horrible with my mother and didn’t even apologize… manager just ignored what we had to say and mocked me instead of apologizing…. even apologize… manager just ignored what we had to say and mocked me instead of apologizing…. More
Other Employees Tagged: Marty Mahone, Dan Barber, Joe Drewes, Ray Bedell, Al Canbaz, Michael Iafanti, Tammy Herman
March 18, 2024
Always a positive experience at Mercedes-Benz of Daytona Beach. My service advisor is very professional and friendly and I am always satisfied with the service Beach. My service advisor is very professional and friendly and I am always satisfied with the service More
Other Employees Tagged: Tim Dalzell, Megen Boswell, Joe Drewes, Danita Guindi
February 22, 2024
Excellent service and honest accountable staff. Top notch treatment from check in to on the way home. Dan Barber, Joseph Drewes and company always take great care of us. Top notch treatment from check in to on the way home. Dan Barber, Joseph Drewes and company always take great care of us. More
Other Employees Tagged: Marty Mahone, Dan Barber, T.L Kays, Joe Drewes, David Joseph, Danita Guindi, Tammy Herman
February 18, 2024
The pickup and delivery service was outstanding. They were on time and kept me informed during the process. They were on time and kept me informed during the process. More
Other Employees Tagged: Joe Drewes
November 11, 2020
Great experience start to finish, everyone always professional and knowledgeable. Service is always courteous, car is returned clean. My leasing a 2020 GLE couldn’t have been easier professional and knowledgeable. Service is always courteous, car is returned clean. My leasing a 2020 GLE couldn’t have been easier More
Other Employees Tagged: Tim Dalzell, David Donals , Mitre
November 10, 2020
Superb vehicle! Technology enhancements are superior! All contacts were cordial and extremely helpful. Also appreciate the expediency with the financial transaction. Overall, a wonderful experience. contacts were cordial and extremely helpful. Also appreciate the expediency with the financial transaction. Overall, a wonderful experience. More
Other Employees Tagged: Tim Dalzell, David Donals, Joe Drewes
April 24, 2020
alway a great experience Megen, Mike and Billy are great representatives of Merceds of Daytona. When ever I come there I a greeted by name and every thing that can be done is Megen, Mike and Billy are great representatives of Merceds of Daytona. When ever I come there I a greeted by name and every thing that can be done is done with a smile. My car is returned to me clean and completely fixed the first time. More
Other Employees Tagged: Megen Boswell, Michael Iafanti
April 07, 2020
I could not have asked for a better car buying experience at Mercedes Benz Daytona Beach. It was a smooth transaction with no hiccups. I was never pressured to purchase any extras. Megen was so knowledgeable at Mercedes Benz Daytona Beach. It was a smooth transaction with no hiccups. I was never pressured to purchase any extras. Megen was so knowledgeable and an absolute blessing and made me feel at ease throughout the whole process. My new purchase is everything I could want in a car and I look forward to my next purchase one day at this dealership. Thank you Megen, Billy and Tim and Bobby! You were all wonderful. More
Other Employees Tagged: Tim Dalzell, Megen Boswell , Bobby
March 13, 2020
I hate doing negative reviews, however, if this saves one person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost a customer for life. When turning in my lease and getting into a new vehicle, Mercedes paid off the remainder of my lease. Months later I started to receive calls saying I was late on my car payment. I have never once been late. After endless call to MBFS they finally were able to tell me that the late payment was for my old lease (that I was told was paid off in FULL). It was then a back and forth with the dealership of trying to get things figured out. Their response time is horrendous. I would be told they were looking into it and taking care of it and hear nothing so I would assume it was taken care of. Then I got a collection call. After speaking to the collections representative and explaining the situation, they directed me back to MBFS who then directed me back to the dealership. This merry go round of horrific customer service finally came to a head when I received an alert that I now have a negative mark on my credit report. Once again MBFS was a not at all helpful over the phone and suggested I go to the dealership in person and or file a dispute. I went that same day (a Saturday) and spoke to a Manager. He said he was unable to look into anything as it was a weekend which is understandable and that I would hear back from him by Tuesday. When I had not heard anything by Thursday I called and was told to give him until tomorrow. It is now Friday and I have been told there is nothing they will do for me. The payment is owed even though I was told that the car was paid off in full. They are saying it was due to a deferred payment from when the hurricane hit. A deferment I did not even ask for! The Sales manager himself said to both myself and my husband that it is not clear when you are told the car is paid off in full as they don't know about these balances. So basically a Mercedes Benz dealership is saying they are unaware of a balance that is through Mercedes Benz Financial Services? Their own financing?? They admit that their system clearly has a flaw and is not transparent to customers but are unwilling to do anything about it?? Now I, the consumer is stuck paying what I was told had been taken care of as well as having a derogatory mark on my credit report! The payment has been made to MBFS and they were unable to guarantee removal of this hit to my credit. I am appalled. I have never in my life received such terrible customer service . Both the dealership and MBFS totally dropped the ball and have lost a customer for life. I will NEVER deal with them again and want to warn anyone else considering them to steer clear! More
Other Employees Tagged: Marty Mahone, Danita Guindi , Bob Martin