Billy Rubio

Brought in my kia for routine service. Mr. Rubio made my visit quick and easy. I will contiue to service my vehicles at Kia of Carson. Mr. Rubio made my visit quick and easy. I will contiue to service my vehicles at Kia of Carson. More

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Broght in my Kia for a few recalls. Place is nice and they have a big waiting area for customers. Billy Rubio made my visit pleasant and had me in and out in a reasonable time. Place is nice and they have a big waiting area for customers. Billy Rubio made my visit pleasant and had me in and out in a reasonable time. More

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Kia of Carson serviced my car. All staff was very friendly. They have a great lounge for customers and very clean. Highly recommend this place. All staff was very friendly. They have a great lounge for customers and very clean. Highly recommend this place. More

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I brought my kia for regular routine service. I had to spend a little more this time around for brakes but the quality of work here is always great and never had any issues. Kia of Carson is grea I had to spend a little more this time around for brakes but the quality of work here is always great and never had any issues. Kia of Carson is great ! More

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Customer service is always greta hera at this facility compared to other Kia dealerships. Billy Rubio was my service advisor this time and he took good care of me. I waited there for my vehicle to get ser compared to other Kia dealerships. Billy Rubio was my service advisor this time and he took good care of me. I waited there for my vehicle to get serviced and they had me in and out in a reasonable time. Thank you Kia of Carson More

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Brought in my 2023 kia forte for service. The service deptartment was really busy but Billy Rubio(my service advisor) was able to get me in and out in a timley manner. I will continue to serv The service deptartment was really busy but Billy Rubio(my service advisor) was able to get me in and out in a timley manner. I will continue to service my vehicle at this facility. More

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My Kia Stinger recall work for the turbocharger took 3 full days for 3 hours of work and an extra wasted day when nothing was done. In May, 2024, Kia of Carson contacted me for an appointment to do the full days for 3 hours of work and an extra wasted day when nothing was done. In May, 2024, Kia of Carson contacted me for an appointment to do the recall work. The recall notice said the work should take 3 hours +. When I dropped the car off, my service advisor said the car would be ready in 4 hours. When I picked it up, no one said anything about the work not being done. I discovered the work had not been done after I received an email the next day saying the part was ready. When I complained, Nicole, the scheduler, said for the first time that all recalls take two visits. She said that the first visit is 3-4 hours for inspection and the second is 24 hours for the work. She didn't explain why the service advisor said the car would be ready in 4 hours. She said that Kia of Carson has only two tools to do the work so that only two cars per day might get done. I think the required two-visit story is a lie because it is not supported by Kia forums or the recall notice. Kia is trying to justify making an appointment when they don't have the parts or tools to do the work. If Kia makes the appointment for the recall, Kia should have the part and the tool rather than trying to sell additional services such as oil change, tire rotation and suggested maintenance. In my case, they got me to pay for an oil change and I declined other suggested and expensive maintenance because my Kia has low mileage. To accommodate my complaints, I was promised a rental car. However, it turns out that Kia's rental cars were not currently available. The guy in charge of rental cars said Kia must call my insurer to verify that I have adequate coverage. That took a three-party telephone call to allow my insurance company to verify coverage. After Kia confirmed coverage, I was rescheduled. I don't know why they couldn’t schedule me first thing in the morning (even months out) when they have the parts and the tool available and then I can pick up the car in a few hours. I went to Kia early in the morning and my new service advisor said my car would be done by the end of the day. 3 full days later at 4pm, the car was ready. I was not successful in getting texts or telephone calls returned during those 3 days to discover the status of my car. The only explanation I received on the day I got the car back was that they were backed-up. I was told that during the past two days, they had 100 requests for recall work -- mainly non-Stingers. It's hard to believe that the 3 hours of work took 3 full days and they couldn't predict the backup before inconveniencing me again. What a mess. What bad customer service not to return telephone calls or texts regarding the cause of the delay or condition of the car. More

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Brought my Stinger for regular service. Service department made my service visit pleasant. I will continue to come here for all my services. Service department made my service visit pleasant. I will continue to come here for all my services. More

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Brought in my K5 for routine service. Billy Rubio took great care of me and had me in and out in a timely manner. I will continue to service my car at this location. Billy Rubio took great care of me and had me in and out in a timely manner. I will continue to service my car at this location. More

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Brought in my 2019 kia optima for regular routine service. Billy Rubio made my service visit quick and easy. I need to service my Ev6 and will continue to come to kia of carson for my service needs. service. Billy Rubio made my service visit quick and easy. I need to service my Ev6 and will continue to come to kia of carson for my service needs. More

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