Billy Melendez
Billy Melendez at Don's Ford
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Billy Melendez

Service Manager

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.2
17 Reviews

Billy has worked for Don's Ford Service for 30 years, he is currently the manager of our Service Department. He is a graduate of Proctor High School. At home, he has three children, and enjoys to spend time with his family, workout and maintain his hobby of cars.

4.2

17 Reviews

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17 Reviews of Billy Melendez

April 14, 2025

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Employee Rating

In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb More

by MATTGROSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 17, 2025

Don's Ford responded

Matt, We take safety very seriously, and it's troubling to hear about these issues with your vehicle. I would like to discuss this matter further and see how we can address it appropriately. Please reach out at your earliest convenience so that we can work towards a possible resolution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

April 02, 2025

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The service on my vehicle was poor. The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involve More

by KIMANDJIM2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 03, 2025

Don's Ford responded

It's disheartening to hear about your recent experience, especially after 30 years of loyalty. We strive for transparency and quality service. I would like the opportunity to address these issues directly with you and work towards a possible resolution. Please feel free to reach out at your convenience. Thank you, Michael Rich - General Manager - michaelrich@lithia.com

February 23, 2025

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Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
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Recommend Dealer
Yes
Feb 24, 2025

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

February 19, 2025

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They handled my service on time and efficiently. The work was done properly without any problems. More

by JFC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

Feb 20, 2025

Don's Ford responded

Thank you for stopping by! It was a pleasure assisting you. Until next time, safe travels!

January 28, 2025

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All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More

by VINCENTGONZALEZ
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 29, 2025

Don's Ford responded

At Don's Ford, we strive to provide easy breezy service for our guests. It's great to know we met your expectations. When you're ready for your next appointment, we'll be happy to help you. Take care, Vincent!

January 16, 2025

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Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. More

by ASE1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Don's Ford responded

We're so glad to hear that Jim made your experience enjoyable and helped with the truck systems at Don's Ford. Thank you for sharing this positive feedback, and we look forward to welcoming you back soon.

January 02, 2025

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For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . More

by BERNIE A
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jan 02, 2025

Don's Ford responded

Bernie, Thank you for your loyalty and recommendation! We're honored to have been your choice at Don's Ford for over 20 years. Looking forward to many more years of serving you!

December 04, 2024

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The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More

by MARKJSCALZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, John Mazza

Dec 04, 2024

Don's Ford responded

Mark, Thank you for recognizing the dedication of our team at Don's Ford! We're happy to hear that our commitment to excellent customer service made a positive impression on you. We are looking forward to serving you again in the future!

November 30, 2024

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Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

October 16, 2024

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Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Don's Ford responded

Thank you for the great review! We're pleased to hear that our team at Don's Ford provided knowledgeable service and fair pricing. We appreciate your support and look forward to serving you again!

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