Billy Melendez
Billy Melendez at Don's Ford
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Billy Melendez

Service Manager

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.4
8 Reviews

Billy has worked for Don's Ford Service for 30 years, he is currently the manager of our Service Department. He is a graduate of Proctor High School. At home, he has three children, and enjoys to spend time with his family, workout and maintain his hobby of cars.

4.4

8 Reviews

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8 Reviews of Billy Melendez

October 16, 2024

Dealership Rating
Employee Rating

Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Don's Ford responded

Thank you for the great review! We're pleased to hear that our team at Don's Ford provided knowledgeable service and fair pricing. We appreciate your support and look forward to serving you again!

October 03, 2024

Dealership Rating
Employee Rating

Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 More

by MRSOLO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2024

Don's Ford responded

"5 out of 5" brings a smile to our faces. Thank you for such positive feedback. If you need anything down the road, feel free to give us a call or stop by Don's Ford!

May 06, 2024

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Employee Rating

Bought vehicle 2017 f150 great truck and moved from New York to Tennessee. They said I had 2 years extended warranty on it when I needed to use warranty I found that it was for only engine and transmission More

by ecook5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Risucci

May 07, 2024

Don's Ford responded

Thank you so much for allowing us to learn more about your experience and attempt to make things right. I look forward to speaking with you. Please reach out to me via email so we can set up a more specific timeframe for us to connect. Thank you, Allen Hutchings Sales Manager ahutchings@carbonecars.com

May 10, 2024

ecook5 responded

I will be home Monday you can call that day if good for you. 518-774-8044

February 24, 2024

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Employee Rating

helpful people, great service, waiting area very comfortable .Always a good experience with the service department. More

by REBA1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

February 18, 2024

Dealership Rating
Employee Rating

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings , Rich Marowski

Feb 18, 2024

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 02, 2024

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Employee Rating

All staff very friendly and helpful from getting my vehicle serviced to keeping me informed. I know when I drive away my vehicle was in good hands. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Risucci, Andrew Street, John Mazza , Matt, Dave

Feb 02, 2024

Don's Ford responded

Thanks for sharing your thoughts about your experience with Don's Ford. We appreciate your business and hope to see you again soon! Billy Melendez Service Manager

January 31, 2024

Dealership Rating
Employee Rating

Great service - Matt was fantastic, he kept me informed and the ride service made everything super convenient. I had another small issue on top of my scheduled problem and Matt had the part ordered and wi More

by CJAMAROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Don's Ford responded

It means a lot to us being your trusted vehicle service provider here at Don's Ford, and receiving feedback like this sincerely brightens the day. Thank you very much for complimenting the assistance you enjoyed while working with Matt to service your vehicle. He'll be proud in learning his informative communication and diligence was commendable. Travel safe and we'll see you again next visit!

May 22, 2019

Dealership Rating
Employee Rating

Excellent Service Experience Prompt, courteous attention; professional consultation and information; work well done. The vehicle I had serviced is a 23-year old, well-cared for ca More

by rem7451
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Chelsea Lanaux, Not sure who the Technician was, but he provided additional helpful input about the car.

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