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Billy Melendez
Refer Me
17 Reviews
Billy has worked for Don's Ford Service for 30 years, he is currently the manager of our Service Department. He is a graduate of Proctor High School. At home, he has three children, and enjoys to spend time with his family, workout and maintain his hobby of cars.
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17 Reviews of Billy Melendez
April 14, 2025
In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More
by MATTGROSS
Verified CustomerOther Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Chris Vella, John Mazza, Jo Marie Ferrucci
April 02, 2025
The service on my vehicle was poor. The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involve The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involved. After being a loyal customer for 30yrs you think you would be treated better. They caused a problem and I had to pay for it. More
by KIMANDJIM2011
February 23, 2025
Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice to Dallas, Tx. And Nice More
by timika.sims
Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Chris Vella, John Mazza, Jo Marie Ferrucci, Allen Hutchings
February 19, 2025
They handled my service on time and efficiently. The work was done properly without any problems. The work was done properly without any problems. More
by JFC62
Other Employees Tagged: Scott Risucci, John Mazza
January 28, 2025
All the advisor are great! ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient ! I will not go anywhere else for service!! Pick up and delivery service was super easy and convenient More
by VINCENTGONZALEZ
Other Employees Tagged: Scott Risucci, James Marino, Andrew Street, Chris Vella, John Mazza, Bill Taylor, John Carhart, Allen Hutchings , MATTHEW HEARN
January 16, 2025
Very effective in helping to sort complexities of truck systems. Jim is a real pro making the entire process enjoyable. systems. Jim is a real pro making the entire process enjoyable. More
by ASE1
Other Employees Tagged: James Marino, Andrew Street, John Mazza, Bill Taylor, Allen Hutchings
January 02, 2025
For over 20 years I have been buying and servicing vehicles at Dons Ford and would highly recommend them to anyone . vehicles at Dons Ford and would highly recommend them to anyone . More
by BERNIE A
Other Employees Tagged: John Mazza
December 04, 2024
The Dons Ford team is a team of caring individuals. Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service Each individual appears interested in making each and every experience, an outstanding one. Always offering the highest level of customer service More
by MARKJSCALZO
Other Employees Tagged: Scott Risucci, John Mazza
November 30, 2024
Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful the service everyone was very nice and helpful More
by DMEWYMAN
Other Employees Tagged: Mike Cardello, Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Chris Vella, John Mazza, Jo Marie Ferrucci, Allen Hutchings
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