Billy Janetvilay | Page 3

Committed to excellence. Everyone here is on the same page. Matt and his team are excellent. page. Matt and his team are excellent. More

by ALEJANDRO.TALERO Verified Customer Verified Customer

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This Dealer is very good we recommend to our friend and family and the sellers are very professional. Thank you very much family and the sellers are very professional. Thank you very much More

by garcia7878 Verified Customer Verified Customer

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It excellent. We are very happy.And recommended to my friends and family. The sales are very professional friends and family. The sales are very professional More

by garcia7878 Verified Customer Verified Customer

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good experience.good team work. I recommended this dealer chevrolet. I have a beautiful day. im satisfaction with this barn of chevrolet dealer. good job chevrolet. I have a beautiful day. im satisfaction with this barn of chevrolet dealer. good job More

by OMARACOSTADIAZ Verified Customer Verified Customer

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Justin Wheatley, Billy Janetvilay, and Lester Nunez are the very best to work with! We’re thrilled with our new vehicle and the high quality personal service we received! the very best to work with! We’re thrilled with our new vehicle and the high quality personal service we received! More

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It was a no hassle, simple process getting my Truck. By far the easiest process I’ve been through purchasing a vehicle. I definitely would refer them to everyone I know. The finance manager and salesman we far the easiest process I’ve been through purchasing a vehicle. I definitely would refer them to everyone I know. The finance manager and salesman went above and beyond me expectations and I was dreading going in initially. They made the process simple and I’m very happy. More

by Mvonstetina Verified Customer Verified Customer

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It was a pleasant experience. All involved (Billy, Enri, David, Matt and Lester) were very nice. We did not feel pressured. We will definitely come back. Thank you. David, Matt and Lester) were very nice. We did not feel pressured. We will definitely come back. Thank you. More

by gloria.campuzano Verified Customer Verified Customer

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It's really good the people are very nice I recommend it More

by jesusgalvez947 Verified Customer Verified Customer

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We drove 3 hours to pick up my chocolate Acura. We handled the sale over the phone with our fantastic salesperson Billy J. He took many photos that were accurate so we didn't find any surprises. The handled the sale over the phone with our fantastic salesperson Billy J. He took many photos that were accurate so we didn't find any surprises. The dealership was clean and the staff friendly. Our trade in car was examined and our belongings transferred to the new car. After about 30 minutes we were ready for the finance department. We had to finance the car for at least 6 months or the price would be increased by $1500. This should have been easy. Hederlano (Ed) Oliveira made the financing a nightmare. First, he began to tell us that the agreed upon price did not include any dealer fees, etc. We will hope this was a misunderstanding and not an attempt to change the deal. We showed him the written deal and he relented. Then he tried to sell us the "protection package". We declined saying the car is under warranty and we have insurance for any damage that could occur. His first lie was that the factory warranty was only good for the first owner, and that the power train warranty was our only protection. This is a 2020 car with 6600 miles on it. The CarFax stated we have 36 months plus left on the factory warranty. We showed him this, as well as the Acura website which clearly states that the factory warranty is good for multiple owners as long as the time and mileage terms are in effect. When the financing came back, we agreed to the interest rate which was high considering our excellent credit scores. By this time, my husband had asked 3 or 4 times to see the bill of sale. We were in the finance department for about 2 1/2 hours before we had the first piece of paper to sign. Mr. Oliveira never checked for multiple bank rates and he never asked us how long we wanted to finance, even though we told him we were going to pay it off in 6 months. In the last 10 minutes of our finance experience, he produced a flurry of paperwork. One document was the finance term which was 72 months! When questioned, he said that the interest rate is lower the longer the term. We did not question this. We discovered his second lie when we left the dealership. My husband checked financing terms with our bank. Our credit union had supplied us with a bank draft to purchase the car, but it was not accepted by the finance department. Turns out, the interest rate is LOWER for shorter finance periods. It is such a shame to have a great sales experience only to have it ruined by someone who either needs a great deal of finance training or is dishonest. I should add that he made several visits to what I can only assume was his finance manager's office, who presumably knew what he was telling us. My rating is a 3 because the car is stunning, the sales team was excellent and one bad employee does not ruin a dealership. However, I would ask for a different finance rep if I were you. It was almost worth the extra $1500 to have avoided meeting Mr. Oliveira. More

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