Billy Herbert
Billy Herbert at Galleria BMW

Billy Herbert

Service Manager

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

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4.9
184 Reviews

Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.

Industry Experience

24 yrs, 10 mos

Languages Spoken

English English

4.9

184 Reviews

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184 Reviews of Billy Herbert

November 12, 2025

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This is the 3rd car I’ve bought from Sonya and the second from Galleria. She really takes the time to get to know her customers and Galleria’s service department is great. They really go above and beyond t More

by erpinkerton
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sonya West, Andrew Saenz

Nov 14, 2025

Galleria BMW responded

Thank you so much for your continued trust and for sharing your experience with us. We’re honored that this is your third vehicle with Sonya and your second with Galleria — relationships like this mean everything to us. We’re delighted to hear that Sonya’s personal care and attention continue to stand out, and that our service department has gone above and beyond to support you and your family. Providing that level of comfort and consistency is exactly what we strive for. We truly appreciate your loyalty and look forward to being here for you for many miles to come. If you ever need anything, please don’t hesitate to reach out!

October 31, 2025

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Hello! I have been a Galleria BMW customer since 2017. Between myself and my three adult children , we have purchased Eight new BMW vehicles from Sonya W More

by Kathy Keel
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Recommend Dealer
Yes
Nov 03, 2025

Galleria BMW responded

Thank you so much, Kathy! We truly appreciate your loyalty and the trust you and your family have placed in us over the years. It’s wonderful to hear how Sonya has consistently provided such a comfortable and dedicated experience with every purchase. Eight BMWs is an incredible milestone—thank you for being such a valued part of our Galleria BMW family! We look forward to helping you and your family with many more in the future.

October 30, 2025

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This is my first BMW, and It definitely won’t be my last as long as Ms. Sonya is my sale representative. When I say very knowledgeable and not trying to over sale is an understatement. I wish every company More

by kane02bmw
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Sonya West

Nov 03, 2025

Galleria BMW responded

Kane, Thank you so much for your service and for sharing your wonderful feedback! We’re thrilled to hear that Sonya made your first BMW experience such a memorable one. Her knowledge, honesty, and genuine care for her customers truly set her apart. We’re honored to have earned your trust and look forward to welcoming you back for many more BMWs in the future!

October 29, 2025

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Knowledgeable, Courteous, Organized, Nice, Hospitable, Attentive, Great Time Management, Friendly. Thank you BMW of D'Iberville. You are our Dealership! More

by mylexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Tibbals , Ryan White

Nov 03, 2025

Galleria BMW responded

mylexus, Thank you so much for your kind words and business. We truly could not be more pleased to hear that you had a knowledgable, courteous, organized, nice, attentive, and hospitable time working with our entire dealership and team. We really appreciate you, and we hope to continue to work with you in the future! Thank you!!

October 16, 2025

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I want to give a huge thank you to Katie Z for making the car buying experience not only easy but actually fun! She went above and beyond from the very beginning—she even took my initial call while she was o More

by Pperry89
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Recommend Dealer
Yes

Other Employees Tagged: Katie Zazzara

Oct 16, 2025

Galleria BMW responded

Pperry89, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Katie made your car-buying process easy, enjoyable, and stress-free. She truly takes pride in going the extra mile for her customers, and your feedback means the world to her and our entire team. We appreciate your recommendation and hope you’re loving your new vehicle!

October 02, 2025

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All is good Car rides smother than the 5 Captains chairs. Are just why I wanted to carry 4 adults to du More

by dsquillario75
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Recommend Dealer
Yes
Oct 02, 2025

Galleria BMW responded

dsquillario75, Thank you so much for your business and kind words. We are so pleased to hear that you love your new BMW! If there is anything else that we can assist you with in the future, please do not hesitate to reach out!

September 27, 2025

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Everyone was helpful, knowledgeable, friendly and helpful. The whole process went so smoothly and appreciated everyone involved! More

by margaret.menendez
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Recommend Dealer
Yes
Sep 29, 2025

Galleria BMW responded

Margaret, Thank you so much for taking the time to share such kind words about our entire dealership and team. We truly could not be happier to hear that you had such a helpful, knowledgable, friendly, and helpful time working with us. If there is anything else that we can assist you with, please do not hesitate to reach out to us. We really appreciate your business and trust, and we are so grateful to have you as part of our Galleria BMW Family!

September 26, 2025

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We have been repeat customers for. Few years now and it is only because of Michelle and Austin. Service personnel are great as well. More

by melyoung60
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: MICHELLE LADNER, Austin Watts, Andrew Saenz , austin - Sales

Sep 26, 2025

Galleria BMW responded

melyoung60, Thank you so much for your continued business and trust. We really appreciate your kind words about Michelle, Austin, and our service department. If there if anything else that we can further assist you with, please do not hesitate to reach out! We are so grateful to have you as part of our Galleria BMW Family!

September 24, 2025

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I am a return customer. Sonya was great the first time I purchased, and this time was no exception. She was helpful but not pushy. And Billy Hebert in the service department More

by Melissa Greer
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: MICHELLE LADNER, Sonya West

Sep 26, 2025

Galleria BMW responded

Melissa, Thank you so much for your continued business and trust. We truly could not be happier to hear that you always have such a great time working with Billy and our team. We really appreciate you and we hope to continue to work with you in the future!

September 17, 2025

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I'm been Galleria BMW customer for the past 10 years I love the customer service and sonya West is above and beyond she always takes care of me I'm very satisfied and she is the best . More

by Oscar Garcia
Recommend Dealer
Yes
Sep 18, 2025

Galleria BMW responded

Oscar Garcia, We truly could not be more grateful for your continued business over the past 10 years!! Thank you SO much for continuing to trust our dealership and team, specifically Sonya. She truly is the best of the best, and we will be sure to pass your kind words along to her - she will be overjoyed! If there is anything else that we can assist you with, please do not hesitate to reach out to us. We are so grateful to have you as part of our Galleria BMW Family!

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