Billy Balderas

I decided I wanted to upgrade my car from a 2019 Chevy Equinox to a 2025 Equinox. I started looking in my city and surrounding areas and found nothing that I was looking for that caught my eye, except for Equinox to a 2025 Equinox. I started looking in my city and surrounding areas and found nothing that I was looking for that caught my eye, except for one car at a dealership in my neighborhood. It had everything I wanted but one particular package. It was on sale for $2,000 off. By the time, my trade in ($12,000) was calculated in, and all the ridiculous add ons, it was back up to full price and then some! I told them I would have to think about it. Meanwhile, I got on the Chevy website and designed my car. When I was finished it told me that there was a perfect match at James Wood in Decatur, TX. I went to their webpage and there it was! It was priced lower than the dealership by my house but was on sale for $3,000 off! Billy Balderas was the salesman at James Wood that I dealt with. Billy was great from the beginning. He didn’t try to tack on additional ad ons to the price like other dealerships tried to do. He gave me a blind estimate on my trade ($13,000) and even gave me more money when he saw my vehicle. While he was working up the quote to take to my credit union, Billy called me and asked me if I wanted to add something. I asked him if I needed it, and he said, “only if I want it”. The other guy at the other dealership told me I needed it and also tried to charge me for tinting that was already on the car and wheel locks that I did not need. Billy did none of that! He gave me a straight out the door price that the other dealership could not beat. I drove from Oklahoma City to Decatur to purchase the car and I will do it again for my next car purchase. Billy and everyone there treated me with dignity and respect. They didn’t see me as a “woman” buying a car, he saw me as “customer” buying a car. They truly earned my business and I will recommend anyone to James Wood even if it means taking a road trip to Decatur, TX. More

by Reneica Groover Verified Customer Verified Customer

Report | Print

There was a sense of integrity and confidence at this dealership. Staff behind the primary person I was working with were attentive and not dismissive of me during casual encounters- customers notice the dealership. Staff behind the primary person I was working with were attentive and not dismissive of me during casual encounters- customers notice these things. From reception, to sales, to pricing and delivery, this group sets the standard. You can’t fake decency and this biz doesn’t need to try! More

by KLH10487 Verified Customer Verified Customer

Report | Print

Driving up, the dealership was clean and organized. Sales representative Billy made me feel right at home. He was patient and ensured all of my questions were answered. The best part was that there was Sales representative Billy made me feel right at home. He was patient and ensured all of my questions were answered. The best part was that there was no waiting around. My time felt very appreciated. That is why I will be to be a James Wood customer for life ! More

by GRANADOS_RAQUEL28 Verified Customer Verified Customer

Report | Print

Excellent experience. Everyone I came in contact with was very courteous. the process as a whole was a pleasant one. Have purchased from JW for the past 30 years and wi Everyone I came in contact with was very courteous. the process as a whole was a pleasant one. Have purchased from JW for the past 30 years and will continue. would recommend to anyone. More

by traycegallman Verified Customer Verified Customer

Report | Print

Billy made the car buying experience a good one! He listened to what we wanted and made it happen. I will be buying all my cars from them for now on. He listened to what we wanted and made it happen. I will be buying all my cars from them for now on. More

by lt_dreammakers Verified Customer Verified Customer

Report | Print

When the chips were down, family needed help, James Woods was there. My 84 years young Mother has just fallen from not being able to get in my old pick-up. I needed the last new car for my age. Credit score was there. My 84 years young Mother has just fallen from not being able to get in my old pick-up. I needed the last new car for my age. Credit score barely usable. I put my trust in James Woods and he put me in that last era car. A brand new Malibu. That car restored my hopes of peace and security through our my remaining years. What's important is the kind and friendly service combined with the salesman seeing how important it was for my Mom to have that car, became the motivation for him to eliminate any obstacles that got in the way of Mom's needs. James Woods, thank you for building a dealership that never forgets why your there. The customers! More

by poindexter76082 Verified Customer Verified Customer

Report | Print

Hunter was professional and helped us through the whole process. Great service! We will buy our next work truck from James Wood again process. Great service! We will buy our next work truck from James Wood again More

by kvkovaly Verified Customer Verified Customer

Report | Print

Everyone we dealt with were amazing! Billy B, Tyler M and Jeff m. I’ve been a customer for over 16 years. Wouldn’t do business with any other dealership!! Billy B, Tyler M and Jeff m. I’ve been a customer for over 16 years. Wouldn’t do business with any other dealership!! More

by med3154 Verified Customer Verified Customer

Report | Print

Great to work with. Made the transaction easy. Great communication from the sales team. Would recommend Made the transaction easy. Great communication from the sales team. Would recommend More

by locklynmlamb Verified Customer Verified Customer

Report | Print

Billy went above and beyond his duty to help me get the car I came for. Fast friendly service car I came for. Fast friendly service More

by daisymg17 Verified Customer Verified Customer

Report | Print