Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Billie Collins
Billie Collins at Tom Peacock Cadillac
Refer Me

Billie Collins

Service Adviser

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

Contact Me
4.8
18 Reviews
4.8

18 Reviews

Write a Review

18 Reviews of Billie Collins

October 01, 2024

Dealership Rating
Employee Rating

My car was washed and looked like new. Billie was great in the service department. Great teamwork and follow through. More

by jesechelski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 03, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your car looked like new after the wash and that Billie provided great service in the department. At Tom Peacock Cadillac, we pride ourselves on teamwork and ensuring a positive experience for our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

Dealership Rating
Employee Rating

Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddie Falcon

Report | Print
Sep 18, 2024

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

Dealership Rating
Employee Rating

Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricco Brown , Alvis Young , Spear Pittman IV, Ronald Samples, Walt Thomas, Freddie Falcon, Rene Davis, Joe Wolf, Dealer Rater

Report | Print
Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

Dealership Rating
Employee Rating

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young , Spear Pittman IV, Ronald Samples, Freddie Falcon, Rene Davis, Joe Wolf

Report | Print
Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 19, 2024

Dealership Rating
Employee Rating

My service was excellent and all expectations were met. I would recommend them to anyone. More

by pegarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 21, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that your service experience at Tom Peacock Cadillac was excellent and that we met your expectations. Your recommendation means a lot to me! I look forward to welcoming you back in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 21, 2024

pegarner responded

As I said, the service was fantastic. I will recommend your dealership to everyone.

July 16, 2024

Dealership Rating
Employee Rating

Awesome, experience! Thank you for taking care of me, Billie Collins. Great hospitality. I am very grateful. More

by sample.gwendolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 17, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Dealership Rating
Employee Rating

Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

Dealership Rating
Employee Rating

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 13, 2024

Dealership Rating
Employee Rating

I went in to have my suv state inspection. Everyone at the service department is so helpful and nice. Keep up the good work. More

by lgamble387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young

Report | Print
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

Dealership Rating
Employee Rating

The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 19, 2024

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

1
2

Dealership Inventory (460 Vehicles)

new 2025 Cadillac XT5 car, priced at $44,985
2025 Cadillac XT5
new
Silver Metallic exterior
Automatic
Front-wheel Drive
$44,985
View Details
new 2024 Cadillac XT5 car, priced at $45,265
2024 Cadillac XT5
new
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
$45,265
View Details
new 2025 Cadillac CT5 car, priced at $51,240
2025 Cadillac CT5
new
Black Raven exterior
Automatic
Rear-wheel Drive
$51,240
View Details
new 2025 Cadillac XT5 car, priced at $52,910
2025 Cadillac XT5
new
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
$52,910
View Details
new 2025 Cadillac XT5 car, priced at $45,610
2025 Cadillac XT5
new
Stellar Black Metallic exterior
Automatic
Front-wheel Drive
$45,610
View Details
new 2024 Cadillac Escalade car, priced at $106,040
2024 Cadillac Escalade
new
Black Raven exterior
Automatic
All-wheel Drive
$106,040
View Details
View All Inventory