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Billie Collins
Billie Collins at Tom Peacock Cadillac
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Billie Collins

Service Adviser

Tom Peacock Cadillac

15480 North Fwy
Houston, TX 77090

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Billie Collins

October 01, 2024

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Employee Rating

My car was washed and looked like new. Billie was great in the service department. Great teamwork and follow through. More

by jesechelski
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Recommend Dealer
Yes
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Oct 03, 2024

Tom Peacock Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that your car looked like new after the wash and that Billie provided great service in the department. At Tom Peacock Cadillac, we pride ourselves on teamwork and ensuring a positive experience for our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 17, 2024

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Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth a More

by Tortugahine
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Freddie Falcon

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Sep 18, 2024

Tom Peacock Cadillac responded

Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700

September 06, 2024

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Worst costumer service I was under warranty and was charger 200 for reprogramming the windshield wipers after my battery was changed by them a month back and some my windshield wipers got de programmed More

by Casanova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ricco Brown , Alvis Young , Spear Pittman IV, Ronald Samples, Walt Thomas, Freddie Falcon, Rene Davis, Joe Wolf, Dealer Rater

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Sep 09, 2024

Tom Peacock Cadillac responded

Thank you for your feedback. I understand that you had an unsatisfactory experience at Tom Peacock Cadillac regarding the charge for reprogramming your windshield wipers. Your concerns about warranty coverage are important to me. I encourage you to contact me directly so I can better assist you and address your experience. I appreciate your input and I am committed to improving our service. Sincerely, Steve Hainline | General Manager | 281.443.7700

August 26, 2024

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Employee Rating

The staff here is always so pleasant and very thorough when they pick up my car as well as returning it. Will definitely continue to use Tom Peacock in the future! More

by mlturcato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvis Young , Spear Pittman IV, Ronald Samples, Freddie Falcon, Rene Davis, Joe Wolf

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Aug 28, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our staff at Tom Peacock Cadillac. We pride ourselves on thorough service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

August 19, 2024

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My service was excellent and all expectations were met. I would recommend them to anyone. More

by pegarner
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Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Tom Peacock Cadillac responded

Thank you for your kind words! I'm thrilled to hear that your service experience at Tom Peacock Cadillac was excellent and that we met your expectations. Your recommendation means a lot to me! I look forward to welcoming you back in the future. Sincerely, Steve Hainline | General Manager | 281.443.7700

Aug 21, 2024

pegarner responded

As I said, the service was fantastic. I will recommend your dealership to everyone.

July 16, 2024

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Employee Rating

Awesome, experience! Thank you for taking care of me, Billie Collins. Great hospitality. I am very grateful. More

by sample.gwendolyn
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Recommend Dealer
Yes
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Jul 17, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and for sharing your experience! I am delighted to hear that you had an amazing time, and I truly appreciate your kind words about the great hospitality you received. I look forward to assisting you again in the future. Drive safely! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

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Always a friendly atmosphere and excellent service dept. Prompt service and always a clean waiting area. More

by VLB
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Service Time
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Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac and taking the time to leave such kind feedback. We are thrilled to hear about your positive experience with our service department and our friendly atmosphere. We appreciate your business and look forward to welcoming you back in the future. Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 14, 2024

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Employee Rating

Tom Peacock Cadillac has provided one of the best dealer experiences I have ever witnessed. With that said, I have had times in the past when it's been difficult to schedule service. Beyond that hurdle, More

by ahsanzahid
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for sharing your experience with us, Ahsan! We appreciate your feedback and are thrilled to hear that you have had excellent service experiences with Tom Peacock Cadillac. We understand the challenge you faced in scheduling service and would like to improve that process for you in the future. Please feel free to reach out to us directly so we can assist you further. We look forward to providing you with even better service next time! Sincerely, Steve Hainline | General Manager | 281.443.7700

July 13, 2024

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I went in to have my suv state inspection. Everyone at the service department is so helpful and nice. Keep up the good work. More

by lgamble387
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alvis Young

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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you for choosing Tom Peacock Cadillac for your SUV state inspection! We are delighted to hear about your positive experience with our service department. We appreciate your kind words and your recognition of our helpful and friendly team. Your feedback motivates us to keep up the good work. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

June 17, 2024

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Employee Rating

The oil change service was great, plus the friendliness of all the staff was super! The waiting area was wonderful! I just appreciate everything and so neat seeing the beautiful new showroom! More

by bevpdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2024

Tom Peacock Cadillac responded

Thank you, Bev, for the fantastic review! We're thrilled to hear that you had a great experience with our oil change service and that our staff's friendliness stood out to you. We're delighted you enjoyed the waiting area and our beautiful new showroom. We appreciate your kind words and look forward to welcoming you back at Tom Peacock Cadillac in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700

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