Bill Smith

The dealership was very clean and comfortable the the sales rep was very professional and helpful sales rep was very professional and helpful More

by rallen0930 Verified Customer Verified Customer

Report | Print

I had a wonderful experience buying my new car. No complaints whatsoever and everything was perfect ! No complaints whatsoever and everything was perfect ! More

by jennajulian3300 Verified Customer Verified Customer

Report | Print

I found the car I eventually bought online. I drove a couple hours to look at it. Working with Jordan was great. He was patient with me. The sales manager (Bill) was good to work with too. We s I drove a couple hours to look at it. Working with Jordan was great. He was patient with me. The sales manager (Bill) was good to work with too. We settled on a price that was fair. I wasn’t able to take to car at the purchase time. Jordan promised me that everything would be set to go when I came back for the delivery. It was. Everything was in great condition and the paperwork was completed. Byers made the purchase easy. I didn’t feel like I was getting robbed by a car dealership. Thank you Jordan, Bill and Byers. More

by brianlelliott Verified Customer Verified Customer

Report | Print

I originally posted after having issues a week after I purchased a vehicle. I spoke with the salesman who seemed eager to help, specifically mentioning the previous poor review I left. He requested I chan purchased a vehicle. I spoke with the salesman who seemed eager to help, specifically mentioning the previous poor review I left. He requested I change it if they made things right, which I did believing they would. They could not find any codes and dismissed my concerns, recommending I use better fuel, change the spark plugs, use a tuner to disable the AFM, and record videos to help them diagnose things. They repeatedly assured me I would not be left “high and dry”. I left believing their simple fix would work, and that the idle was normal. I continued noticing the sounds and issues getting worse. I recorded videos of the issues and sent them with no response. A month later I tried again and the response led to the manager calling me. He quickly summed-up the situation for me stating that I bought a used truck with 111,000 for $20k, not a $50-60k new truck. I expressed I expected it to run and not have issues at that price, at least for 6 months if not longer. He confirmed it was running, regardless of how well it was running. What I’m observing was discounted because I have not paid another mechanic to diagnose the truck. My observations are a noticeable exhaust smell in and around the cab with metallic rattling, what sounds like marbles rattling around on the driver side of the engine which increases with acceleration, the sound of small pieces of things spinning around the transmission area, it seeming like driving over rumble strips on some inclines, it shudders around 40-45mph, and it idles roughly. I’m very disappointed with the experience and the vehicle. I should have been more concerned when the salesman had trouble getting information about the add-on warranty/maintenance packages, when he seemed to discourage us from getting them but said we could call and add them on the next day if we wanted, when he tried to have us order an extra key and fob from him directly because he “had a buddy that comes up there and cuts their keys” (it was hush-hush, but he could make it happen for cheaper than buying from the dealership he said), his eagerness for me to remove my previous negative review, and how quickly they were willing to dismiss any of my concerns. This may not be accurate for all Byers, but this is well-aligned with what I was told by previous employees when I was discouraged from buying at Byers Toyota in Delaware. More

by praddag93 Verified Customer Verified Customer

Report | Print

Another great buying experience with Kyle and Billie. We are always treated like family and would never dream of going anywhere else. Thank you both, we greatly appreciate it. We are always treated like family and would never dream of going anywhere else. Thank you both, we greatly appreciate it. More

by Brian Verified Customer Verified Customer

Report | Print

While it was raining they did as I needed and requested while being helpful to get things done. while being helpful to get things done. More

by mynhiertiffany Verified Customer Verified Customer

Report | Print

Easy to work with. Did everything they said they would do. This is my 4th car I bought there. Would continue to buy there. Did everything they said they would do. This is my 4th car I bought there. Would continue to buy there. More

by bjthem Verified Customer Verified Customer

Report | Print

Worked well with me to both meet the my financial needs and dealership goals. Listened to me and provided feedback on questions about the vehicle. During price negotiation was understanding about my fixed and dealership goals. Listened to me and provided feedback on questions about the vehicle. During price negotiation was understanding about my fixed income and worked to find financial institutions to meet those goals. One of easiest car buying experiences I have had. Retrieved forgotten item out of trade car and returned to me the following day. Thanks. More

by BSMAILBOX98 Verified Customer Verified Customer

Report | Print

Pretty quick process and great staff. Kyle and Billy were able to get us the vehicle we went in for. Kyle and Billy were able to get us the vehicle we went in for. More

by peak.kevin Verified Customer Verified Customer

Report | Print

Awesome group of people to do business with. We are repeat customers over a 17yr relationship. We are repeat customers over a 17yr relationship. More

by Matt Verified Customer Verified Customer

Report | Print