Bill Shoemaker | Page 10

I bought a terrain about 11 month ago. 3 days after I got it, it was smoking bad! They came and picked up my car and "fixed it" 2 days after them i sent a video to an employee stating my c 3 days after I got it, it was smoking bad! They came and picked up my car and "fixed it" 2 days after them i sent a video to an employee stating my car still wasn't fixed. They came and got it again and it needed the motor replaced. That was a roller coaster of emotions. Fast forwards to August I reached out that there was a noise in my car and it needed looked at again. I take my car there pay the diagnose fee and them stating it should be fixed. I got right outside of town and the same noise was still there. I took it back they fixed it again but also found it was leaking oil. I expressed to a manager that I havent had this car a year and this is the 2nd MAJOR issue with it. I expressed again I was only buying a newer car because i needed something RELIABLE to get my children to their sporting events. They were going to "run numbers" and get back to me. Turns out I just got a call to come pick up my car. After I asked questions then it was "theres nothing we can do your car isnt worth whats owed" The orginal receipt was taken out of my car I never received it back or the receipt to show what was done the second time. I was also supposed to be called to go over extended warranty options at cost "because thats all we can offer" Here we are a month later still no receipts and still no phone call to discuss warranty options. Once they make the sale, it seems the customer doesnt matter anymore. More

by tc Verified Customer Verified Customer

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Staff is friendly,station is clean. My last experience was ok other than the records were not checked and a part albeit a expensive one was replaced twice and I am still awaiting a refu My last experience was ok other than the records were not checked and a part albeit a expensive one was replaced twice and I am still awaiting a refund. More

by SUECAMPBELL0604 Verified Customer Verified Customer

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Nice people, knowledgeable and keep on schedule. Always friendly and and good to deal with Always friendly and and good to deal with More

by vetteman2549 Verified Customer Verified Customer

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Friendly, thorough, and ready for me. The reps are all very knowledgeable and courteous. The cookies aren't bad either. The reps are all very knowledgeable and courteous. The cookies aren't bad either. More

by djvandc Verified Customer Verified Customer

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Got me in earlier,but didn't realize already replaced part and charged twice,but when I called and spoke with manager they are looking into getting me a refund. part and charged twice,but when I called and spoke with manager they are looking into getting me a refund. More

by SUECAMPBELL0604 Verified Customer Verified Customer

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The appointment was to replace a damaged grill and to check on another issue with electronics in the vehicle. The staff went out of their way to check into the issues and while they were not able to dupl check on another issue with electronics in the vehicle. The staff went out of their way to check into the issues and while they were not able to duplicate the issue, they made sure to let me know that if it happens again to let them know and they would look at it as quickly as possible, More

by rpsiron Verified Customer Verified Customer

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Excellent service with friendly staff. All of the work was completed in a timely manner All of the work was completed in a timely manner More

by wlnoonan1998 Verified Customer Verified Customer

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Prompt, courteous, nice waiting area. The only thing I would add would bee complimentary car wash. The only thing I would add would bee complimentary car wash. More

by juliencollins Verified Customer Verified Customer

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Honest, to the point, and will work in your favor. 100% go to place! They have worked on my vehicle twice now with no issues after service. Called and kept informed of what was going on. 100% go to place! They have worked on my vehicle twice now with no issues after service. Called and kept informed of what was going on. More

by Dpffusmc Verified Customer Verified Customer

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They do a very good job and they have a well done waiting room for you to wait tell there done. room for you to wait tell there done. More

by adamswillie17 Verified Customer Verified Customer

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