Bill Reichert

Very helpful, kind, and considerate folks. No pressure felt whatsoever. Dealership was clean and organized. Thank you! No pressure felt whatsoever. Dealership was clean and organized. Thank you! More

by MikeB Verified Customer Verified Customer

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I had an amazing experience at this dealership and they really got the job done to get me into a new car that I really wanted really got the job done to get me into a new car that I really wanted More

by dkista5 Verified Customer Verified Customer

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very great experience, very welcoming and very professional , i would highly recommend this dealership to everyone professional , i would highly recommend this dealership to everyone More

by dnddesigns71 Verified Customer Verified Customer

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Jim was excellent. Took too long for the whole process. Finance guy was very good. Took too long for the whole process. Finance guy was very good. More

by pk062565 Verified Customer Verified Customer

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Everyone was very helpful and understood my situation. They worked with me to get into a car. I am grateful. They worked with me to get into a car. I am grateful. More

by ssums1967 Verified Customer Verified Customer

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They worked with me to get me the exact car and lease that I wanted. that I wanted. More

by want2bmaddie Verified Customer Verified Customer

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My time at Montrose Kia was great. Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! More

by astrokpc Verified Customer Verified Customer

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Everyone was friendly and very helpful. I cannot say enough how helpful Paul was and the extra steps he took to help me! I cannot say enough how helpful Paul was and the extra steps he took to help me! More

by ttmcfeeley Verified Customer Verified Customer

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Extremely Disappointing and Stressful Experience I had a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. However, while completing the title and documentation, the finance department suddenly asked me to pay an additional $1,000. Because this was not what we agreed on, I cancelled the deal immediately. No contract was completed and no vehicle was delivered. Despite the cancellation, the dealership deposited my $34,000 check anyway. What followed was one of the most stressful customer experiences I’ve ever had. It took nearly one month to get my money back. During that time, I had to call the dealership hundreds of times, repeatedly asking for updates. The manager refused to take responsibility, showed no urgency, and at times acted like this was not their problem. Communication was poor, unprofessional, and dismissive. Because my money was held for so long, I experienced serious financial stress and had to escalate the matter, including filing a complaint with the Better Business Bureau, just to get basic action. This dealership showed no accountability, no transparency, and no respect for a customer’s time or money. I would strongly advise others to be extremely cautious when dealing with Montrose Kia, especially when it comes to pricing and handling customer funds. I even emailed the Montrose corporate office including the CEO and all VPS, but they did not care et all. More

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Great service! The wait was acceptable and the job was well done, thank you for you kindness!! The wait was acceptable and the job was well done, thank you for you kindness!! More

by KATHIFERENCE Verified Customer Verified Customer

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