Bill Patterson

Horrible. Never buying from this dealership again. False advertisement on vehicle. If there was a negative rating I would've given this dealership that. Never buying from this dealership again. False advertisement on vehicle. If there was a negative rating I would've given this dealership that. More

by seetongvang09 Verified Customer Verified Customer

Report | Print

The truck I purchased from Lenz had issues the day I bought it then less than a month later and they refused to repair unless I paid for it. They only stand behind the vehicles they sell for seven days bought it then less than a month later and they refused to repair unless I paid for it. They only stand behind the vehicles they sell for seven days after the sale, anything beyond that your on your own. It’s all about making the sale after that good luck. More

by venturellida Verified Customer Verified Customer

Report | Print

What started out as a horrible experience, ended up a very nice experience thanks to Zach and Bill very nice experience thanks to Zach and Bill More

by ltcis1997 Verified Customer Verified Customer

Report | Print

Very professional team at Lenz. They helped me find my car and get financed and were there every step of the way to make sure I felt comfortable and stayed informed on everything an They helped me find my car and get financed and were there every step of the way to make sure I felt comfortable and stayed informed on everything and how the process worked. Thank you Brian, Dave and Bill! More

by Gabriel Golden Verified Customer Verified Customer

Report | Print

Lenz was fantastic! Between Charlotte and Tyler taken care of us , couldn't of asked for a better experience. Between Charlotte and Tyler taken care of us , couldn't of asked for a better experience. More

by Brandon Verified Customer Verified Customer

Report | Print

Very easy to work with. Only concern is delay in some communications after the deal was made. Outside of that a smooth process and experience. Only concern is delay in some communications after the deal was made. Outside of that a smooth process and experience. More

by matthewjheinzen Verified Customer Verified Customer

Report | Print

I've purchased 5 trucks at Lenz and this time was treated so poorly I will NEVER buy anything there again. Bill Patterson just ignores all attempts to get things corrected after the sale. They only care abou so poorly I will NEVER buy anything there again. Bill Patterson just ignores all attempts to get things corrected after the sale. They only care about making the sale then they are done with you. My truck that was traded in had a hitch that their shop would have to remove and send back since they are 2.5hrs from me. Bill said they would send it back but here we are a month later and countless emails and calls but still no hitch. Additionally, when I picked up my 2023 F250 at close to closing time, they had to washed it which was nice but it made the scratches in the front driver and passenger window not noticeable. The next morning I saw them and reached out to Bill Patterson. He claimed their service department would reach out and get it set to be taken care of. These scratches are so deep they can actually be felt. The two windows at Ford would be $1400 to replace. They have avoided me and all contact to correct this issue. They should be embarrassed to treat any customer let alone one who has purchased 5 vehicles and owns a company that requires 2 trucks every 3-4 years. I would Advise purchasing elsewhere. Very disappointed with Lenz in general. More

by dave.verzal Verified Customer Verified Customer

Report | Print

Great paperless experience. In and out in five minutes. Great selection and I got the truck of my dreams!! In and out in five minutes. Great selection and I got the truck of my dreams!! More

by anewstart0115 Verified Customer Verified Customer

Report | Print

Excellent Customer Service and very quick and easy car buying experience! Bill Patterson took very good care of us and made our two Jeep purchase one of the best experiences I’ve had purchasing a vehicle! buying experience! Bill Patterson took very good care of us and made our two Jeep purchase one of the best experiences I’ve had purchasing a vehicle! More

by eric_sitz Verified Customer Verified Customer

Report | Print

Good selection. Fair price. Vehicle is not all I expected it to be. Actually feels like a step down from my LTZ Siversdo pickup Fair price. Vehicle is not all I expected it to be. Actually feels like a step down from my LTZ Siversdo pickup More

by rhering484 Verified Customer Verified Customer

Report | Print